What do I do about accessing open site explorer?

[creativeguy]

I am stuck in the redirect loop which seems to have become commonplace when seeking to access open link explorer...

I have cleared my cache.

I have reset and restarted my browser.

And I think I have done what I need to do with cookies.

Someone please help me  - I am using 10.6.8 OSX - Safari - but have also tried chrome

thanks in advance

be blessed

bd

[Abe_Schmidt]

Hello, Abe here on the SEOmoz Help Team. I had to do some detective work with this exact same issue a month ago and came up with a crazy solution. I hope this works in your case. If the issue is not cache and cookies, check the calendar on your computer and make sure the time and date for your location are accurate. If the date is set ahead at all from the time zone of your IP address, OSE can return a redirect loop (I think gmail is affected by this too). Please test this out, confirm the accuracy of the date, and let me know if you are still getting the redirect loop message.

[creativeguy]

Sorry for my late reply -

I tried the private browsing thing and it still redirects me round and around...

It has been 6 weeks now and I really really need open site explorer to work for me on my laptop...

please walk me through what else i might do to solve this problem...

Sorry to bug you, but I don't know where else to turn...

thanks,

Ben

[Peterli]

Hi there,

Thanks for reaching out!  It seems like you did a ton of troubleshooting.  I have tried replicating your issue on safari, so far I am not having any luck getting the redirect to happen with this or other browsers that I have.  Which leads me to think that this might be a cookie issue, as delicious as that sounds, one way you could see if you are having this issue is by turning on private browsing mode, this way your browser won't utilize a cookie to and you can see if this will get you past the redirect loop.  If this works then you will probably have to go back and delete the correct cookie.

Let me know if that works for you, if not we will think of something else!

Best,

Peter
SEOmoz Help Team.