How to Force Merge 2 Place Listings (Both Incorrect & Different) for Same Business
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Hi,
I'm not sure what action to follow as nothing online seems to describe my Google Place situation - trying to merge 2 completely incorrect business listings for our company, that are also not identical.We have 2 listings on Google Places for our 1 company but a recent address number change has added further complication to already incorrect and different listings.
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our first/oldest listing was created by google but with incomplete business name, wrong map pin, completely wrong address, but shows our trip advisor reviews.
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created by us a year ago (we didn't realize the dupe issues) with full business name, correct address at the time (now incorrect since address number change), correct map pin, full description photos and info. This does not link to our trip advisor reviews.
How to merge these when they aren't curently identical or correct? All online help seems to explain identical dupes but not this situation.
What updates I tried recently:
After some research, I changed all citations on the web to no.2 business name (except trip advisor who would not change), our new address number and then updated our no.2 address listing. But has stayed pending for months. It seems to be live, but still with the old incorrect address that does not match citations or our website.
When I tried claiming both places with same account it showed the same pending new info I updated for no.2 in dashboard (so I can't edit no.1), but this data is not is not live on either.
Last week I decided to do something radical, so logged in with a different account to reclaim no.1 and copied all information pending in no.2 to no.1 so that they should be exact same and hopefully force to merge.
Both are pending and 2 different accounts now.
What else can I do? We can rank locally while the 2 listings are like this. Should I call Google helpline and explain?
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