Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Google is displaying wrong address
-
I have a client whose Google Places listing is not showing correctly.
We have control of the page, and have the address verified by postcard. Yet when we view the listing it shows a totally different address that is miles away and on a totally different street.
We have relogged into manage the business listing and all of the info is correct. We dragged the marker and submitted it to them that they had things wrong and left a note with the right address.
Why would this happen and how can we fix it? Right now they rank highly but with a blatantly wrong address.
-
Hi Noah!
Without looking at your actual data, I have to generalize here. Here are some things to consider:
-
Google is pulling the wrong address info from elsewhere on the web. This is a highly common scenario. NAP (name, address, phone number) inconsistencies can cause precisely the problem you are describing. You need to do a citation audit to see if you can find the client's name associated with the wrong location anywhere on the web and clean up any problems you find.
-
The client has a duplicate Google Places/+ Local listing that is associating them with this address. For more on this, read http://localsearchforum.catalystemarketing.com/google-duplicates-merges/8307-easiest-way-find-out-if-multiple-listings.html
My advice is to follow through on these first two steps. Then, if you cannot find any of the above issues, your next step would be to
-
Use the 'report a problem' link on your Google+ Local listing to report the issue. Give it a couple of weeks to see if you get anywhere.
-
Then, if no change has appeared, use the troubleshooter at https://support.google.com/places/troubleshooter/1386120?hl=en Select the radio button regarding wrong address and then the radio button that says you've already tried using 'report a problem' and this should lead you to the option to have a phone call with Google's phone support. They are getting very good at quick resolution of many issues. *BTW, if you have the new Google Places for Business Dashboard instead of the old one, you will need to use a new troubleshooter. I've only read about this, but can link you to a post about it if you need it. Please, let me know.
I hope this list of steps, though sort of complicated, will walk you through a process towards resolution.
-
-
Hi,
I think you will find your answer in this blog post http://moz.com/blog/how-business-listings-made-whiteboard-friday
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Sitelinks are wrong
When I search my website on Google, the sitelinks that I have appear to be wrong. How can I fix this? I have all of my pages optimized.
Intermediate & Advanced SEO | | litesourceinc0 -
How to rank my website in Google UK?
Hi guys, I own a London based rubbish removal company, but don't have enough jobs. I know for sure that some of my competitors get most of their jobs trough Google searches. I also have a website, but don't receive calls from it at all. Can you please tell me how to rank my website on keywords like: "rubbish removal london", "waste clearance london", "junk collection london" and other similar keywords? I know that for person like me (without much experience in online marketing) will be difficult task to optimize the website, but at least - I need some advices from where to start. I'm also thinking to hire an SEO but not sure where to find a trusted company. Most importantly I have no idea how much should pay to expect good results? What is too much and what is too low? I will appreciate all advices.
Intermediate & Advanced SEO | | gorubbishgo0 -
Google not Indexing images on CDN.
My URL is: http://bit.ly/1H2TArH We have set up a CDN on our own domain: http://bit.ly/292GkZC We have an image sitemap: http://bit.ly/29ca5s3 The image sitemap uses the CDN URLs. We verified the CDN subdomain in GWT. The robots.txt does not restrict any of the photos: http://bit.ly/29eNSXv. We used to have a disallow to /thumb/ which had a 301 redirect to our CDN but we removed both the disallow in the robots.txt as well as the 301. Yet, GWT still reports none of our images on the CDN are indexed.
Intermediate & Advanced SEO | | alphonseha
The above screenshot is from the GWT of our main domain.The GWT from the CDN subdomain just shows 0. We did not submit a sitemap to the verified subdomain property because we already have a sitemap submitted to the property on the main domain name. While making a search of images indexed from our CDN, nothing comes up: http://bit.ly/293ZbC1While checking the GWT of the CDN subdomain, I have been getting crawling errors, mainly 500 level errors. Not that many in comparison to the number of images and traffic that we get on our website. Google is crawling, but it seems like it just doesn't index the pictures!?
Can anyone help? I have followed all the information that I was able to find on the web but yet, our images on the CDN still can't seem to get indexed.
0 -
Pages are Indexed but not Cached by Google. Why?
Here's an example: I get a 404 error for this: http://webcache.googleusercontent.com/search?q=cache:http://www.qjamba.com/restaurants-coupons/ferguson/mo/all But a search for qjamba restaurant coupons gives a clear result as does this: site:http://www.qjamba.com/restaurants-coupons/ferguson/mo/all What is going on? How can this page be indexed but not in the Google cache? I should make clear that the page is not showing up with any kind of error in webmaster tools, and Google has been crawling pages just fine. This particular page was fetched by Google yesterday with no problems, and even crawled again twice today by Google Yet, no cache.
Intermediate & Advanced SEO | | friendoffood2 -
Google Not Indexing XML Sitemap Images
Hi Mozzers, We are having an issue with our XML sitemap images not being indexed. The site has over 39,000 pages and 17,500 images submitted in GWT. If you take a look at the attached screenshot, 'GWT Images - Not Indexed', you can see that the majority of the pages are being indexed - but none of the images are. The first thing you should know about the images is that they are hosted on a content delivery network (CDN), rather than on the site itself. However, Google advice suggests hosting on a CDN is fine - see second screenshot, 'Google CDN Advice'. That advice says to either (i) ensure the hosting site is verified in GWT or (ii) submit in robots.txt. As we can't verify the hosting site in GWT, we had opted to submit via robots.txt. There are 3 sitemap indexes: 1) http://www.greenplantswap.co.uk/sitemap_index.xml, 2) http://www.greenplantswap.co.uk/sitemap/plant_genera/listings.xml and 3) http://www.greenplantswap.co.uk/sitemap/plant_genera/plants.xml. Each sitemap index is split up into often hundreds or thousands of smaller XML sitemaps. This is necessary due to the size of the site and how we have decided to pull URLs in. Essentially, if we did it another way, it may have involved some of the sitemaps being massive and thus taking upwards of a minute to load. To give you an idea of what is being submitted to Google in one of the sitemaps, please see view-source:http://www.greenplantswap.co.uk/sitemap/plant_genera/4/listings.xml?page=1. Originally, the images were SSL, so we decided to reverted to non-SSL URLs as that was an easy change. But over a week later, that seems to have had no impact. The image URLs are ugly... but should this prevent them from being indexed? The strange thing is that a very small number of images have been indexed - see http://goo.gl/P8GMn. I don't know if this is an anomaly or whether it suggests no issue with how the images have been set up - thus, there may be another issue. Sorry for the long message but I would be extremely grateful for any insight into this. I have tried to offer as much information as I can, however please do let me know if this is not enough. Thank you for taking the time to read and help. Regards, Mark Oz6HzKO rYD3ICZ
Intermediate & Advanced SEO | | edlondon0 -
Google Indexing Feedburner Links???
I just noticed that for lots of the articles on my website, there are two results in Google's index. For instance: http://www.thewebhostinghero.com/articles/tools-for-creating-wordpress-plugins.html and http://www.thewebhostinghero.com/articles/tools-for-creating-wordpress-plugins.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+thewebhostinghero+(TheWebHostingHero.com) Now my Feedburner feed is set to "noindex" and it's always been that way. The canonical tag on the webpage is set to: rel='canonical' href='http://www.thewebhostinghero.com/articles/tools-for-creating-wordpress-plugins.html' /> The robots tag is set to: name="robots" content="index,follow,noodp" /> I found out that there are scrapper sites that are linking to my content using the Feedburner link. So should the robots tag be set to "noindex" when the requested URL is different from the canonical URL? If so, is there an easy way to do this in Wordpress?
Intermediate & Advanced SEO | | sbrault740 -
Company name causing Google penalty?
Hi all, Once of my clients has a keyword as part of their company name, and it seems like the website is being given a penalty in the keyword SERP because of the amount of websites linking back using the company name? Is there anything i can do to prevent/balance this out? Thanks, Anthony
Intermediate & Advanced SEO | | AnthonyHall0 -
Multiple Authors Google + Authorship
Hello, I took a look through past questions but can't seem to find a definitive answer on setting up Google + Authorship credit (for multiple authors) using a Wordpress blog. Has anyone had experience setting this up? Or could you recommend solid reading/research? I took a look at a couple of Wordpress plug in's but just found them very confusing (so did our IT contact who will ultimately be setting up code for this.) Any direction or advice is appreciated.
Intermediate & Advanced SEO | | SEOSponge0
