Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Google is displaying wrong address
-
I have a client whose Google Places listing is not showing correctly.
We have control of the page, and have the address verified by postcard. Yet when we view the listing it shows a totally different address that is miles away and on a totally different street.
We have relogged into manage the business listing and all of the info is correct. We dragged the marker and submitted it to them that they had things wrong and left a note with the right address.
Why would this happen and how can we fix it? Right now they rank highly but with a blatantly wrong address.
-
Hi Noah!
Without looking at your actual data, I have to generalize here. Here are some things to consider:
-
Google is pulling the wrong address info from elsewhere on the web. This is a highly common scenario. NAP (name, address, phone number) inconsistencies can cause precisely the problem you are describing. You need to do a citation audit to see if you can find the client's name associated with the wrong location anywhere on the web and clean up any problems you find.
-
The client has a duplicate Google Places/+ Local listing that is associating them with this address. For more on this, read http://localsearchforum.catalystemarketing.com/google-duplicates-merges/8307-easiest-way-find-out-if-multiple-listings.html
My advice is to follow through on these first two steps. Then, if you cannot find any of the above issues, your next step would be to
-
Use the 'report a problem' link on your Google+ Local listing to report the issue. Give it a couple of weeks to see if you get anywhere.
-
Then, if no change has appeared, use the troubleshooter at https://support.google.com/places/troubleshooter/1386120?hl=en Select the radio button regarding wrong address and then the radio button that says you've already tried using 'report a problem' and this should lead you to the option to have a phone call with Google's phone support. They are getting very good at quick resolution of many issues. *BTW, if you have the new Google Places for Business Dashboard instead of the old one, you will need to use a new troubleshooter. I've only read about this, but can link you to a post about it if you need it. Please, let me know.
I hope this list of steps, though sort of complicated, will walk you through a process towards resolution.
-
-
Hi,
I think you will find your answer in this blog post http://moz.com/blog/how-business-listings-made-whiteboard-friday
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Penalty Checker Tool
What is the best tool to check for the google penalty, What penalty hit the website. ?
Intermediate & Advanced SEO | | Michael.Leonard0 -
Prevent Google from crawling Ajax
With Google figuring out how to make Ajax and JS more searchable/indexable, I am curious on thoughts or techniques to prevent this. Here's my Situation, we have a page that we do not ever want to be indexed/crawled or other. Currently we have the nofollow/noindex command, but due to technical changes for our site the method in which this information is being implemented if it is ever displayed it will not have the ability to block the content from search. It is also the decision of the business to not list the file in robots.txt due to the sensitivity of the content. Basically, this content doesn't exist unless something super important happens, and even if something super important happens, we do not want Google to know of its existence. Since the Dev team is planning on using Ajax/JS to pull in this content if the business turns it on, the concern is that it will be on the homepage and Google could index it. So the questions that I was asked; if Google can/does index, how long would that piece of content potentially appear in the SERPs? Can we block Google from caring about and indexing this section of content on the homepage? Sorry for the vagueness of this question, it's very sensitive in nature and I am trying to avoid too many specifics. I am able to discuss this in a more private way if necessary. Thanks!
Intermediate & Advanced SEO | | Shawn_Huber0 -
Ranking on google but not Bing?
Any reason why I could be ranking for Google but not Bing?
Intermediate & Advanced SEO | | edward-may0 -
Google Cache Is Blank for Text-only
Hi, I'm doing some SEO for www.suprafootwear.com, and for some reason when I go to text-only in google cache, nothing shows up. http://webcache.googleusercontent.com/search?q=cache:suprafootwear.com&es_sm=91&strip=1 That seems to be the case for all of the different pages on the site, but the content is still appearing on the serp. I have never seen this before, and I'm not sure what's happening. Any help would be greatly appreciated. Thanks!
Intermediate & Advanced SEO | | bigwavew0 -
Buying a domain banned by google
Hi , I came across a super domain for my business but found out that it was a great domain with 100s of link backs but is now banned by Google search engine meaning Google does not index content from that domain. Since the domains linkbacks are from my domin does it make sense to but that domain and redirect those link backs to another (301) and hope that the new domain gets some juice ... I know it is sounding crazy and may not be the best thing to do ethically but still wanted to check if its possible to get some juice.. Rgds Avinash
Intermediate & Advanced SEO | | Avinashmb0 -
Why is Google Displaying this image in the search results?
Hi i'm looking at advice on how to remove or change a particular image Google is displaying in the search results. I have attached a screenshot. From the first look of it, i assumed the image would be related and be on the dealers Google+ Local Page: https://plus.google.com/118099386834104087122/about?hl=en But there are no photos. The image seems to be coming from the website. Is there a way to stop Google from displaying this image or making them display a totally different image. Thanks, Chris XzfsnUy.png
Intermediate & Advanced SEO | | Mattcarter080 -
Will changing Google Places address hurt rankings?
I have a client transferring ownership of their service business (photo booth rental). The current listed address will change, so my main concern is preserving the rankings during the transition. Should I change the Google Local listing to a new physical address, or change it to "serve a surrounding area"? It seems best to set as "serving a surrounding area", but I know Google is really weird about making local listing changes. I've seen and heard about countless listings falling completely off the map after being updated. Any advice appreciated.
Intermediate & Advanced SEO | | Joes_Ideas0