Giving access to a new user
-
We are looking to give access to a different user in our org, but when they try to log in on a different device, it's not working. The only device that can log in is mine.
Please advise...
-
Thanks Keri. I appreciate the honest answer and hope it works out soon.
-
Unfortunately, we still don't have an ETA for that. It's a bit more complex than we initially envisioned, though we know it's a feature request that a lot of people want, and we'll all be glad when it's ready.
-
Hello Keri.
Any update on that yet? Having the ability to create a separate user login with limited rights to have someone else doing certain tasks would be highly appreciated.
-
We don't have that feature right now. We are developing a multi-user feature right now, however, and will keep everyone posted when it is ready.
-
Joel, is it possible to have a separate login? I want to give access to another person in my organization for running reports, but I don't wan them to have full access. Please advise.
-
Hey Brad,
Thanks for the question. You should be able to login with multiple devices using the one account. Even at the same time. It's possible there is a password issue at play here.
I would encourage you to doublecheck the login credentials being used on the second device and if you continue to have an issue, email us at help@moz.com so we can look into this further for you.
Cheers,
Joel.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
If I cancel, will I lose all my historical data & be able to access it?
I would like to still be able to view my historical data once I cancel. Will I still have access to it? Thanks.
Product Support | | StudioX1 -
When creating new users, they are not receiving an email to set up. Does anyone know if this is a fault or can advise me?
Just upgraded to full account so unlimited users can be created but they're simply not receiving the email to set it up.
Product Support | | NisbetsUK0 -
When will true multi-user log-in be available in Moz Pro? How about an archive?
Our team is growing and we are running into each others' research on the tool! Will our users ever be able to use their own instance of Moz? Also, how about a historical archiving function for research? Would be nice to record past research as similar requests come to us in the future. Wish list stuff - thx.
Product Support | | Jen_Floyd0 -
Multiseat account access to a single campaign
Hello, When granting access via multiseat, can this be done to a single campaign rather than a full account? Thanks.
Product Support | | hexdigital1 -
No New Keyword Ranking Reports
I haven't been able to see weekly rankings in the system since my original upload November 6th.
Product Support | | marketing-team
Is this a bug or a settings issue?0 -
Back to Pro in New Moz Analytics Accounts?
I have two accounts with Moz.com Account One (about a year old) has both the options to switch over between Moz Pro and Moz Analytics. Account Two (a trial so far) just has the option to use Moz Analytics. So new or trial accounts don't have access to Moz Pro?
Product Support | | VinceWicks0 -
I have a 404 status codesin my Moz report but the page can be accessed. I don't understand what does it mean.
Hello For all the pages of my web site i Get the following message but in fact my page exist. What's going on? Thank you for your help Best 404 : Received 404 (Not Found) error response for page. http://www.etsicamarrivait.fr/contraception/basiques/
Product Support | | cath19950 -
Where is the full list of Directories on the new Moz.com website?
I used http://www.seomoz.org/directories almost daily. What's the Moz.com equivalent URL?
Product Support | | BrianAsh0