Adwords "seller reviews" not showing
-
We have been building up our reviews (with trustpilot) over the last few months, which has been picked up by google's reviews, and on the 2 July we passed the 30 reviews mark, (takes about a week or two before it shows the reviews on google reviews).
So we have had + 30 reviews for over 6 weeks now, our score is 4.8/5 but are "Seller Reviews" is still not showing on our adwords.
Is there any other reason our seller reviews would not be showing yet?
-
Thanks for coming back and letting us know what happened. Glad it finally got fixed for you!
-
So another month passes and it is eventually fixed. Our account merchant account was suspended for about a month due to an issue with the feed (about 8 months ago), but that was fixed and the account was unsuspended 7 months ago. Google support said that this was causing the seller reviews not to show (even though the guide lines say you don't need a merchant account to have seller reviews).
My advice to anyone that finds themselves with the same problem is to contact google asap and keep chasing them until its fixed
-
Got a response from google adwords help team (first contacted them 2 weeks ago):
"I have heard back from the technical team and there seems to be an issue in your merchant center account. I am checking with the team about the next steps and will get back to you as soon as I receive the same."
I'm surprised the issue is with merchant centre because in the guide lines : http://goo.gl/ZaAN7N
"You don't need to have a Google Merchant Center account for your ads to be eligible for seller ratings."That was over a week ago, so I chased them up:
"I have reached out to my technical team and we are trying to figure out why the seller ratings are not showing.We have established that the settings are perfect from the AdWords front end, and it meets the criteria also."
So guess I have to wait until google fix it
-
I asked them before, but they basicly just copy and pasted from the FAQ, saying its up to google.
-
hi,
I would have to agree with you 100% I have not seen 1 through 5 star reviews show up without rich snippets personally either.
Have you spoken to trust pilot?
Sincerely,
Thomas
-
Thanks for the reply, but looking into that, its over a year old, and that issue seems to be resolved (the trustpilot reviews are being show on the page the original poster is linked to)
Also the Trustpilot FAQ says that its review should show in adwords (but it takes 2-4 weeks), but it can not guarantee that it will show.
Trustpilot basicly advertise the fact its reviews are included in google adwords:
The reviews your customers publish on Trustpilot may appear in 3 places:
- Google’s normal organic search results
- Google Shopping Merchant Reviews
- Google AdWords Merchant Reviews
Note: "Google’s normal organic search results" , I have never seen this before with any 3rd party review site, review scores in organic search always come from rich snippets (that I have ever seen)
-
hi,
apparently Google is aware of the issue and is trying to work it out.
Here's some information
http://productforums.google.com/forum/#!topic/merchant-center/iXuk8WXBqX4
https://support.trustpilot.com/entries/23015547-Google-and-Trustpilot-FAQ
this last link is older however it talks about a very similar issue with stellar ratings and licensing problems keeping them from showing up on Add words.
Sincerely,
Thomas
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Adwords GEO Targeting Via Checkin
Hi There, I have done a fair bit of searching for the answer to my question but to no avail, maybe it's not possible. With Google AdWords is it possible to target check-ins to premises. So say someone visits a place or checks-in, they get to a see an Ad. I can't see how it would be possible but maybe they have Googled the business, then they walk in and Google shows the ad based on IP address. So for example. people who visited the Rose & Crown in York could be shown hangover cures the next day, whilst they are laid-up in bed? Cheers Mozzers. Neil
Paid Search Marketing | | nezona1 -
I am a seller on Amazon and am looking for an agency/consultant to help optimize my products
Anyone do this kind of work or know anyone who does? Looking to act quickly. Our product is selling well and the team wants to put more money behind it and I'm not sure if that's necessary or if we just need to optimize our organic listing. Trying to understand scale and how Amazon differs from Adwords
Paid Search Marketing | | Eric_OWPP0 -
AdWords quality score of landing pages and subdomains popularity
Hello, I have an AdWords account whose landing pages point to (i.e.) http://www.domain.com/landing01.php I've been using this account for ages, it has a good score and history, so I want to keep it. The first question is: may I use landing pages on different subdomains within the same AdWords account (and in the same root domain)? I.E. (http://cheese.domain.com/landing01.php and http://wine.domain.com/landing02.php) 2nd question: the www subdomain has good subdomain metrics (authority /trust and, generally, links) while the "cheese" subdomain has not (no backlinks at all). Do I get any benefit in Adwords (like quality score or other) if I publish my landing pages under a subdomain with better subdomain metrics (or number of links)? Or should I just go with http://cheese.domain.com even it has no authority at all? Thank you, DoMiSoL Rossini
Paid Search Marketing | | DoMiSoL0 -
Importing Analytic goals into Adwords
My company is in the process of updating how we track conversions in Adwords and Analytics. One prgrammer suggested importing Analytic goals into the Adwords account. I am extremely hesitant to do that because I know that Analytics and Adwords don't always play nicely together. Does anyone have any experience (positive or negative) around this. Pros and cons? Should I keep the tracking separate? Also, FYI, our flow does not employ the traditional "thank you page" conversion model. We have java scripts and onload events that fire when goals are triggered. I am not a programmer so I am a little out of the loop on how it all works. All I know is that I want conversions/goals to be attributed to the correct channel. Help me mozzers!
Paid Search Marketing | | Vacatia_SEO0 -
Why does my google analytics show a massive discrepancy from facebook's reported website clicks?
We're running a Facebook news feed ad that is pointing at our homepage. Facebook says that for yesterday there were 47 website clicks. Google analytics shows 15 total visitors from facebook with 3 of them landing on the homepage. I understand that there is likely going to be some discrepancy with users accidentally clicking and clicking back before the page loads, but this seems a little insane. I tested the ad using a page that pulls the Analytics cookie data using php and it is working properly so I don't understand what's happening. The url isn't tagged with utm parameters, which is going to be fixed. Anyone experience this or have any insight as to what could be this issue? Is this click fraud? Edit: For more clarification I was checking on my completely unfiltered google analytics profile/view.
Paid Search Marketing | | spencerhjustice0 -
How to manage AdWords accounts for two business units
Hello! I need some insight with a problem I'm struggling with. First, some background... Our company has two business units: (1) our dental practice and (2) our insurance business. In 2013, we started using AdWords to promote our insurance business. In 2013, we also used an agency to manage our SEM efforts for the dental practice. In 2014, we plan to bring our dental practice SEM campaign in-house and manage both AdWords account internally. That leads to my question... Is it possible with the one AdWords login that we've used for our insurance business to add a second, completely separate account? And by completely separate, I mean separate reporting, separate Campaigns tab, etc. If it's not possible, whats a guy to do? Set up a completely separate AdWords account with a different email address and login? Any insights from those who have managed a similar situation would be appreciated. Thanks in advance!
Paid Search Marketing | | SmileMoreSEO
Erik0 -
AdWords training resources
Hi guys, Aside from Google certification, can anyone suggest a good training program for Adwords? I'm studying their materials, but more formal training, where I can be tested in my knowledge and improve in certain areas as necessary. I want something with videos with demonstrations. Going from organic SEO to SEM and am frightened! Thanks,
Paid Search Marketing | | SSFCU
Sarah0 -
Redirecting AdWords Display URLs
I feel it's a best practice (from a user experience POV) to create a 301redirect when using a fictitious display URL in your PPC ads. And according to the AdWords help page (http://support.google.com/adwordspolicy/bin/answer.py?hl=en&answer=175906&rd=2) Google doesn't have an issue using a redirect. "Redirects used for tracking purposes are fine as long as the final landing page has the same domain as the display URL." I'm curious if there is ad score penalty if one does not ionclude a redirect - i.e. the user types in your display URL and gets a 404. Has anyone seen an evidence of this?
Paid Search Marketing | | legalseo0