GA Goal Tracking for Proactive Chat
-
Hi all,
Just wondering whether anyone knows how I'd be able to track Proactive Chats as a goal in Google Analytics? So when someone visits our site, and we proactively contact them by initiating a chat (rather than a reactive chat where the visitor initiates it).
Thanks!
-
The best way to do this is with Google Analytics Event Tracking (not a virtual pageview as was suggested previously). So you may need a developer to do this - but during the same process by which the chat is initiated, trigger a javascript command like the following:
_gaq.push(['_trackEvent', 'Chat', 'Proactive', 'SuccessfulStart']);
You can change the names of those variables to whatever you want. You can do this on any click / button on the site as well with different variables (use the onclick='' part of the <a>link code to do this). </a>
<a>Happy to help further
Here is further documentation: https://developers.google.com/analytics/devguides/collection/gajs/eventTrackerGuide</a>
-
Hi Adrian,
You could set up a goal by triggering an extra event of pageview when you proactively start a chat with your visitors. By doing this you're able to set up the goal itself in Google Analytics. Some chat applications for your site have by default something like this built in.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
If website users don't accept GDPR cookie consent, does that prevent GA-GTM from tracking pageviews and any traffic from that user that would cause significant traffic decreases?
I've been doing a lot research on GDPR impact and implementation with GTM-GA for clients, but it's been 12 months since GDPR has gone live I haven't found anything on how GA traffic has been impacted if users don't accept cookie consent. However, I'm personally seeing GA accounts taking huge losses in traffic since implementing GDPR cookie solutions (because GTM/GA tags aren't firing until cookies are accepted). Is it common for websites to see significant decreases in traffic due to too many users not accepting cookie consent? Are there alternative solutions to avoid traffic loss like that and still maintain GDPR compliance? It seems to me that the industry underestimated how many people won't accept cookie consent. Most of the documentation and articles around GDPR's start (May 2018) didn't foresee or cover that aspect properly, everything seems to be technically focused with the assumption that if implemented properly most people would accept cookie consent, but I'm personally not seeing that trend and it's destroying GA data (lost traffic, minimal source attribution, inaccurate behavior data, etc). Thanks.
Reporting & Analytics | | Kickboard2 -
I am tracking my domain e.g www.xyz.com to an existing google analytics account . I want to track www.xyz.com/blog separately in the google analytics account. How can I do that?
I am tracking my domain e.g www.xyz.com to an existing google analytics account . I want to track www.xyz.com/blog separately in the google analytics account. How can I do that?
Reporting & Analytics | | Windlass0 -
False Conversion Data in GA
Hi all, I have a problem with Conversion Tracking in Google Analytics. Our contact form conversion completes when the user hits the Thank You page. Yesterday we had an increase in conversions that didn't correlate to form submission emails. It appears that one person filled out our form, then returned (hit the back button?) to the Thank You page another 8 times as there were 8 entrances to the Thank You page and it's currently no indexed. Is there a way to prevent this from happening? Or should I just note in Analytics that the Conversion data is wrong for that day and note how many? Thanks!
Reporting & Analytics | | nsauser0 -
How to track forwarding URLs sent via DNS settings
Buongiorno from hot a humid wetherby UK. A client has gone ahead and set up DNS forwarding from www.ramsdens.tv to http://www.ramsdensforcash.co.uk now they wonder why theyve got no data showing in Google analytics. So knowing theyve gone ahead with this method of forwarding how is it possible to measure referrals originating from www.ramsdens.tv My only thought is to add a tracking parameter on the baclk of the forwarding url.Thanks in advance
Reporting & Analytics | | Nightwing
David0 -
Google Analytics Tracking Code Queries
Hello, I have taken on a new client who has Google Analytics installed. The tracking code is set to 'single domain'. Recently they added a mobile site using a sub-domain (m.website.com) which means that Google Analytics is not picking up this traffic. I want to revise the account so that I have a master account (raw data) and then profiles for the mobile site, main domain (www.website.com) and one other for a sub-domain that they are using. I am aware that there is mobile specific tracking code however I thought it would be easier (re conversions/goals/eCommerce tracking) to not use this and by changing the account to 'multiple domains' we could also get data for another sub-domain that they are using . My questions are: Am I right to want to use individual profiles over web properties. If not please explain why. When installing the tracking code (where the profile number is changing) I believe that I need to add that code with the changing profile number to the sub-domain sections. So my question is a) is that correct, and b) if I use a profile number on a sub-domain section will the master account still gather the data for the main URL as well as all sub-domains. If I change the master account from using 'single domain' tracking code to 'multiple domain' tracking code will this affect historical data? Will I lose the data? When changing from 'single domain' tracking to 'multiple domain' tracking does this affect eCommerce tracking? Or do we only need to be adding the additional lines of tracking code that allow sub-domains to be tracked? The web developers are using asynchronous code however half is in the and the other half is at the bottom of the source code. Given that traffic is being reported in the Google Analytics account should I have any concerns that the code is split? I have done a lot of reading but seem to be going around in circles, so your help is much appreciated! Thanks,
Reporting & Analytics | | Unity
Dinny0 -
How are 301s reported in GA?
Does anyone have any insight on exactly how on-site 301s are reported in Google Analytics? My direct traffic seems to climb at the same rate as my organic with absolutely no off-line promotion. I have a suspicion that the 301s that I have built to re-coupe traffic being sent to old pages are being reported as direct. Any validity to this?
Reporting & Analytics | | NextGenEDU0 -
I am showing no (not provided) visits in GA. Is that possible?
When reviewing Organic search traffic on my site, there no (not provided) visits. Not one. I searched for the term while viewing all keyword visits and still nothing! I find that hard to believe that is possible with 6,000 monthly visits. Is something wrong? Help?!
Reporting & Analytics | | SignifyMarketing0 -
Campaigns: How to Decide What to Track?
Hi There! I'm new to SEOMoz, but not completely new to SEO. A bit of background: 9 year old content site, medium traffic (low 7 figures unique visitors yearly) with about 85% coming from SE traffic. (It was 75% but Panda seems to have bumped that up.) I've created this with zero keyword research. I just built a site that I would have liked to have found online. It's a weight loss/fitness website with tools, calculators and articles. I'm going to be working harder on getting traffic from other sources, but I signed up here because I want to make sure I'm taking full advantage of my site when it comes to SEO. Having said that, I'm at a loss as to what to do with a campaign. My site is huge, with thousands of pages and keywords. I started a campaign, threw in a few keywords and some competitors just to get started, but this seems so...directionless. How do I figure out what I want to analyze? Thanks! Suzanne
Reporting & Analytics | | Suzany0