Trending Bugs in Moz Analytics

[Abe_Schmidt]

The FAQ’s

We hope we can help! Below are the trending issues at the moment. If you don’t see your question addressed or need further help, send us a message at http://moz.com/help/contact. Our Help Team gumshoes will investigate your issue and respond shortly.

Where did my Campaigns Go?
Whenever your account is suspended, your campaigns are archived. The good news is that reviving archived accounts is really simple.

Go to your Campaigns section: http://pro.moz.com/campaigns
At the top of the page there is a "Archived Campaigns" Tab, give it a click.
From here, you should easily be able to "activate" your campaigns.

My Google Analytics profile won’t stay connected to my campaign and/or I am missing profiles in my GA Settings.

Google goes through a process called Oauth when it comes to authorizing access of services that are linked to your Google account. Under any single Google account, there are about 20 tokens account wide. Those tokens are used to provide access for a variety of services from Gmail to apps on your phone. Once you hit the limit, which is 20 for most users, the system automatically revokes the oldest token to provide a new one. I'm not certain if this is causing the issue on your account, but it is a great place to start troubleshooting.

You may be able to correct the issue by manually revoking your tokens to make room for new ones on your account and then reconnecting the account to Moz. Here are the instructions on how to do that:

• Follow this link https://accounts.google.com/b/0/IssuedAuthSubTokens. This page displays the current OAuth tokens you are using.
• Once you reach the page, simply press the revoke button (illustrated on this screenshot: http://screencast.com/t/vjh3KrjRRIe) for services that you are not using right now.
• Once you are done with, that simply go back to your campaign settings, disconnect your GA profile and reconnect.

The below process may also fix this issue for you.

• Head to your campaign settings page on your overview page.
• Disconnect your Google Analytics connection.
• Go back to your settings page and click on "connect account."  Please make sure you log into the correct GA account.
• Hurray!  This should let you grab the most current traffic data!

Oops! try refreshing page! I can’t access any of my Campaign data.
This issue is normally machine specific and can be a bit complex. An individual forum has been created to address this: https://seomoz.zendesk.com/entries/28203486-Oops-Try-Refreshing-the-Page-Error-showing-on-all-pages-

Unable to retrieve historical ranking CSVs.

Some users did not receive their requested Historical Rankings CSVs. This has mostly been affected by a change or update to your competitors after a campaign has been setup for a while. Please send your request to retrieve this data with http://moz.com/help/contact.

[KeriMorgret]

To replace this trending bugs list, we've launched http://health.moz.com/. You can use this site to see our current status and know if you're not alone regarding a hiccup.

[AaronWheeler]

Really sorry about that Brett! I mentioned this in another thread here, but it's clear that our new move to funnel customers to self-help and then contact us through there isn't intuitive enough. I'll work on making a better flow that makes it clear how you can contact us easily. We do want people to post to the Q&A forums so they can get answers that might be of value to everyone, but there are certainly some issues that you need direct contact for. For those cases, visit http://moz.com/help/contact

We'll work on it. Thanks Brett!

[KeriMorgret]

Hello Brett,

I'm glad things are working for you now. During a birthday party, I responded to you on Twitter via my phone and directed you here, and checked several times and didn't hear back from you with further questions. I also responded to your private message on Facebook, and just again responded to you on Twitter (before I saw this, as your tweets didn't indicate things we working).

In the first paragraph of this Q&A, we do list the contact form for our help desk. I'll bold it to help make sure that the contact information is easier to spot.

I do apologize for the difficulties you've had, and glad things are working for you now.

[kenliftchair]

I had a moz trial last month. It just ran out and tried to charge my card on the 17th and didn't go through. It retried my card on the 19th and went through. Now, I am able to re-activate my account through Pro, but if I go to Analytics and press "Activate" then nothing happens.

How can I activate my account in Analytics?

Also, how do I get support for Moz? I'm paying $99 a month. Is there any kind of support? I tried looking for a contact form, live chat, phone number.

There is no contact form, no ticket system, no live chat, no phone number. You guys are basically ghosts who are impossible to reach. It must look pretty bad to anyone who views this thread and sees that one of your customers feels the need to post here looking for help because he was unable to find it through any of the standard help channels.

edit

And of course, as I type this, I go into my Moz and it's working... Must have been a temporary outage or something. Still quite frustrating that I'm having to resort to such odd communication channels to attempt to reach someone.