Can't setup new campaign

[_jrmo]

Hi everyone,

I'm trying to set up a new campaign for a website which has Cloudflare installed. After I enter the campaign name and URL the loading circle comes up and spins for a while, but then it just stays on the same page. No error message is given. I can't get to the next page of the setup campaign form sequence so that I can set up this campaign.

Has anyone else had this problem and is there any fix?

Thanks in advance
James

[ChiarynMiranda]

Hey there,

I am really sorry you are running into this issue. It is very difficult for us to investigate these type of issues through the Q&A forum. Can you please send the information of your issue to helpo@moz.com so that we can look into this further for you? That will help us investigate the issue and send the information over to our engineers.

Thanks,

Chiaryn

[profr.org]

I am having the exact same problem. I get as far as entering the campaign name and the URL and that's it. Ajax loading wheel for a minute and then nothing. URL is http://www.profr.org.

[ChiarynMiranda]

Hey James,

I am sorry that you are having some trouble creating a campaign. It would be really helpful if you can send the URL that you are trying to create the campaign for to either http://moz.com/help/contact or help@moz.com (both should be working now). Unfortunately, we can't investigate what may be causing the issue without know what the site is.

I look forward to hearing from you there soon.

Chiaryn
Help Team Ninja

[jennita]

Hi James! We're having some issues right now with email, but if you send us the details of your campaign here: http://moz.com/help/contact, we'll dive in and get things sorted for you.

Thanks!

Jen

[Gijsbert]

Think you should contact support: help@moz.com