Adding a campaign freezes in first step, any tips on how to resolve this issue?
-
I just subscribed to the 30 days trial and wanted to set up my first campaign, but it just doesn't work. I name the campaign, enter the URL and click Next >>. The page starts processing but even after 5 minutes waiting time, nothing happens. I just don't get through to the 2nd step.
I already tried setting it up in Firefox, Chrome and Opera. It just won't work.
-
Hello Carina, thanks for writing in! If you are having trouble creating campaigns, we will definitely need to dig in a bit and figure out whats happening. Please write help@moz.com with the campaign name, description of issue and the site you are trying to create a campaign for. This will absolutely help us figure out how to fix this issue for you. Sorry for the hassle, we promise to do our best to make this right.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
When setting up a new campaign for a client should I add keywords
I'm new to Moz and SEO. When setting up a new campaign there are some keywords pre-filled. Sometimes there are a lot. Sometimes they are very client-specific rather than for the sector or for a search. Sometimes there are very few poor quality keywords. Should I research keywords so that there are as many as possible relevant keywords when first setting up the campaign or leave it as it is and add keywords later?
Getting Started | | thepeterlunt0 -
We recently switched from HTTP to HTTPS and we are having crawling issues!
We switched our website from HTTP to HTTPS and we started to get an email from Moz about the robots.txt being unable to crawl our website. The website is hosted through wordpress but we haven't had any issues until we switched. We have no idea what to do or even what the problem is! If you have had a similar problem and fixed it, we need your help! Thank you.
Getting Started | | DrInfinity0 -
Why do ignored crawl issues still count as issues?
I use Cloudflare, so I can't avoid the Crawl Error for "Pages with no Meta Noindex" because of the way Cloudflare protects email addresses from harvesting (it creates a new page that has no meta noindex values). I marked this issue as "ignore" because there's nothing I can do about it, and it doesn't really affect my site's performance from an SEO standpoint. But even marked as ignore, it is still included in my site crawl issues count. Of course, I want to see that issues count drop to zero, but that can't happen if the ignored issues are counted. I don't want mark it fixed, because technically it's not fixed. KwPld
Getting Started | | troy.brophy0 -
Update the keywords entered for a campaign
I've created a campaign, and realized I left keywords off the list that I want to add. I can't figure out how to get back to the list of keywords I entered to update it.
Getting Started | | troy.brophy0 -
What day of the week should I set my campaigns up on?
I am new to doing SEO, and am not an SEO professional. I'm just taking a DIY approach to learning about and doing my own SEO for some non-profit work and using Moz is my first foray into it. I have a question about which day of the week is best to run my campaigns. I have 5 campaigns running, but I set them up rather haphazardly. So one is running on Saturdays, and the remaining 4 run on Mondays. I am running these campaigns on sites that are not mine. I'm not the webmaster. This is a non-profit, sort of a research effort that seeks to investigate other non-profit websites that all advocate on a particular topic. I'd like to be able to compare the 5 campaigns (e.g., their keyword rankings especially). So I think I should get them all running on the same day. Setting aside that Moz isn't able to let me switch which day they run on, I'm needing advice on how to think about which day of the week I should choose. I haven't been running them for very long and I'm sill a newbie so I don't think it's a huge deal that I'll need to re-setup at least one of the campaigns to get them all on the same day. I've been searching Moz Q & A and google for things like "best day of the week to track SERPs" and "how often to track SERPs" but I'm not getting anything that's helping me think about what's important for choosing a day of the week. I am getting results for other rank trackers out there that let you do more frequent ranking but I'm not quite ready to branch out to other tools, so I really more need some guidance on how to think about which day of the week to choose here in Moz. Blog posts, tutorials, links to related questions, etc on this topic would be awesome, plus your general thoughts and discussion on it would be great, too.
Getting Started | | scienceisrad1 -
New Campaigns - configure settings: search.
Can anyone give some guidance in which setting we should use for the .co.uk sites when setting up our campaigns? Google GB or Google UK etc. Many thanks
Getting Started | | BruceA0 -
Down for me? Or everyone? 504 errors on campaigns and research tools.
Additionally direct emails to help@moz.com don't work and return a permanent failure error. There's also no verification email coming through when using the message form page to contact support, I'm presuming it's emailing the above email but also failing.
Getting Started | | Skitrel0
