I've been kicked out of OSE about 6 times today
-
Anyone know why I'm being logged out automatically?
-
Hi all!
We discovered a secondary issue with the SSO tokens earlier today. The two symptoms associated with it is either being stuck in a redirect loop or being logged out when switching between Moz and OSE. A preliminary fix has been deployed that should cover most of the effected customers. Our Developers are working on a follow-up that should fix it for everyone else. There's no ETA on that as of now, but they're all-hands on it so it shouldn't be too much longer. Sorry about this!
Best,
Sam
Moz Helpster -
Hi Sam,
I'm also running into the issue today. I have tried clearing the cache/deleting the cookies and two separate computers and continue to have the issue.
I did file a support ticket yesterday and today, but never received a response or update from either. It would be nice to get timely updates on the support tickets even if the problem is known/not solved. Thanks for your help on this.
-
Hi Sam,
This issue is still occurring today. It seems to be specifically a Chrome issue. I've tried IE and seems to be working fine, shame I don't use IE, hey!
I've cleared my cache and deleted cookies in Chrome and the same thing's happening. Each time I enter a new domain in OSE I have to log in. It's getting pretty frustrating now tbh.
-
Thanks for your help Sam.
-
Hi Everyone!
We had an SSO glitch that we were battling through. A fix for this has been deployed so everything should be working properly again. If you are still running into issues access different parts of Analytics or the tools, try using a different browser or clearing the cookies/cache on the one you're using as you may still have old auth data that hasn't been updated yet. If this doesn't work, please send us a note so we can look into this further for you.
Sorry for the inconvenience here!
Best,
Sam
Moz Helpster -
Yes, that's exactly what I have been experiencing. I'm glad to hear it's not just me, but on the other hand sorry you've suffering the same frustration. Thanks for submitting a ticket, hopefully the issue will be identified and fixed soon.
-
Hi Matt,
This is also happening to me. Each time I enter a new domain to research, OSE requires that I log in again. I have filed a help ticket with moz and will update when I hear back from them.
-
Thanks Patrick. It hasn't happened for a couple hours now, so hopefully it is just a temp glitch as you suggest - fingers crossed!
-
Hi Matt,
We were having some issues yesterday with getting logged out while browsing the Q&A and Moz Blog which was really weird. OSE was working normally for us and everything seems normal today. It may be a temp server glitch, but if you continue to have problems, I'd hit up support. My guess is what we experienced with a temporary issue only.
Hope it pans out for you soon though as OSE is awesome! - Patrick
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
MOZ doesn't work for .dating and .chat domain extensions
I have been a MOZ subscriber for a few years now. I don't think MOZ works for .dating and .chat domain extensions. I have 2 sites that have authority 1 despite back links. Here are the details: https://oooo.dating > DA = 1 https://talk.chat > DA = 1 oooo has 221 links (Google search console) talk has 1317 links (Google search console) May be a MOZ staff member can look into this. If you are customer and use some of the newer domain extensions please share your details if you have the same problem.
Link Explorer | | dmcubed1 -
Moz OSE not working
Open Site Explorer doesn't seem to be working for me. Any one else got the same?
Link Explorer | | seoman100 -
Is OSE having problems?
The healthpage says it is operational but I'm getting a ton of 'There was an error getting your data' messages. First I thought, it just happens to smaller pages, since testing it with moz.com worked. But even pages like nbc.com give me this error. I tried logging out an in again and even swithcing browsers - without success. Anyone else having problems like this right now? Cheers, Chris
Link Explorer | | chrwald0 -
Why does OSE show different link equity for homepage with and without trailing slash?
Hi all, I am working with a developer who believes OSE (Open Site Explorer) is flawed. His reasoning is that OSE shows completely different link equity and domain authority for these two URLs [company name is purposely withheld]: http://www.mydomain.com/us/ and http://www.mydomain.com/us NOTE: http://www.mydomain.com/us has been properly 301-redirecting to http://www.mydomain.com/us/ for years. The developer's argument is that the URL that is being 301-redirected shouldn't have any link equity at all, therefore OSE is flawed. Here is the response I would like to give him. Please feel free to poke holes, provide feedback or flat out correct me if I am wrong: Dear inquisitive developer, Any URL that is being linked to by another site that has link equity will get link equity passed to it. This is true even if the URL is a page that doesn't exist. What it can't do (if it doesn't exist) is then pass that link equity on to another page. Moz's OSE is showing separate link equity for the two versions of this URL because other sites have linked to both versions. The fact that one 301-redirects to the other is good and ensures that link equity from one is passing to the preferred URL. The 301-redirect does not, however, remove link equity from the first URL, but rather passes the existing link equity from one to the other. Consequently, Moz's OSE is not flawed, but rather is displaying the link equity of one URL that is benefiting the other via a 301-redirect. Sincerely, Dana
Link Explorer | | danatanseo3 -
What is the difference between - This page v this subdomain v this root domain in OSE
What is the difference between - This page v this subdomain v this root domain in OSE, while checking website backlinks See inbound links to the page, subdomain, or root domain you've entered and analyze the linking pages.
Link Explorer | | Green.landon0 -
Why does OSE only show top 25 pages in Top Pages for Social Metrics?
Any way around this? Would like to find out the top social pages for a site. thx
Link Explorer | | IsHot0 -
What if all the URL's in my website reported by MoZ do not exist on my website? They existed on an old one that has now been rebuilt?
What if all the top URL's report by Moz in my website do not exist on my website? They only existed on an older website? The only exception in the homepage
Link Explorer | | FCB0