I've been kicked out of OSE about 6 times today
-
Anyone know why I'm being logged out automatically?
-
Hi all!
We discovered a secondary issue with the SSO tokens earlier today. The two symptoms associated with it is either being stuck in a redirect loop or being logged out when switching between Moz and OSE. A preliminary fix has been deployed that should cover most of the effected customers. Our Developers are working on a follow-up that should fix it for everyone else. There's no ETA on that as of now, but they're all-hands on it so it shouldn't be too much longer. Sorry about this!
Best,
Sam
Moz Helpster -
Hi Sam,
I'm also running into the issue today. I have tried clearing the cache/deleting the cookies and two separate computers and continue to have the issue.
I did file a support ticket yesterday and today, but never received a response or update from either. It would be nice to get timely updates on the support tickets even if the problem is known/not solved. Thanks for your help on this.
-
Hi Sam,
This issue is still occurring today. It seems to be specifically a Chrome issue. I've tried IE and seems to be working fine, shame I don't use IE, hey!
I've cleared my cache and deleted cookies in Chrome and the same thing's happening. Each time I enter a new domain in OSE I have to log in. It's getting pretty frustrating now tbh.
-
Thanks for your help Sam.
-
Hi Everyone!
We had an SSO glitch that we were battling through. A fix for this has been deployed so everything should be working properly again. If you are still running into issues access different parts of Analytics or the tools, try using a different browser or clearing the cookies/cache on the one you're using as you may still have old auth data that hasn't been updated yet. If this doesn't work, please send us a note so we can look into this further for you.
Sorry for the inconvenience here!
Best,
Sam
Moz Helpster -
Yes, that's exactly what I have been experiencing. I'm glad to hear it's not just me, but on the other hand sorry you've suffering the same frustration. Thanks for submitting a ticket, hopefully the issue will be identified and fixed soon.
-
Hi Matt,
This is also happening to me. Each time I enter a new domain to research, OSE requires that I log in again. I have filed a help ticket with moz and will update when I hear back from them.
-
Thanks Patrick. It hasn't happened for a couple hours now, so hopefully it is just a temp glitch as you suggest - fingers crossed!
-
Hi Matt,
We were having some issues yesterday with getting logged out while browsing the Q&A and Moz Blog which was really weird. OSE was working normally for us and everything seems normal today. It may be a temp server glitch, but if you continue to have problems, I'd hit up support. My guess is what we experienced with a temporary issue only.
Hope it pans out for you soon though as OSE is awesome! - Patrick
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I'm doing a link audit and I want to download a spreadsheet of all the links to my website in OSE. There has to be a way to do that right?!
I'm doing a link audit and I want to download a spreadsheet of all the links to my website in OSE. There has to be a way to do that right?!
Link Explorer | | jennie.evans0 -
Top Pages in OSE
Hey, I'm using OSE to determine top pages for some domains. This works great for some sites, but I'm finding with a few sites only the home page comes up in the 'top pages' list - is this because the home page is the only one with a PA above one? Cheers
Link Explorer | | wearehappymedia0 -
Why does OSE show different link equity for homepage with and without trailing slash?
Hi all, I am working with a developer who believes OSE (Open Site Explorer) is flawed. His reasoning is that OSE shows completely different link equity and domain authority for these two URLs [company name is purposely withheld]: http://www.mydomain.com/us/ and http://www.mydomain.com/us NOTE: http://www.mydomain.com/us has been properly 301-redirecting to http://www.mydomain.com/us/ for years. The developer's argument is that the URL that is being 301-redirected shouldn't have any link equity at all, therefore OSE is flawed. Here is the response I would like to give him. Please feel free to poke holes, provide feedback or flat out correct me if I am wrong: Dear inquisitive developer, Any URL that is being linked to by another site that has link equity will get link equity passed to it. This is true even if the URL is a page that doesn't exist. What it can't do (if it doesn't exist) is then pass that link equity on to another page. Moz's OSE is showing separate link equity for the two versions of this URL because other sites have linked to both versions. The fact that one 301-redirects to the other is good and ensures that link equity from one is passing to the preferred URL. The 301-redirect does not, however, remove link equity from the first URL, but rather passes the existing link equity from one to the other. Consequently, Moz's OSE is not flawed, but rather is displaying the link equity of one URL that is benefiting the other via a 301-redirect. Sincerely, Dana
Link Explorer | | danatanseo3 -
Error getting your data in moz ose
Why am I receiving a "There was an error getting your data" in moz ose? Everything worked fine yesterday but now I'm having trouble getting link metrics for my site.
Link Explorer | | TitanDigital1 -
Quality/Established blog showing DA1 PA1 on OSE
Hello there, We have come across what looks like a high quality blog in our niche (interior design). The blog has been established for a while and is well designed. The content is of a good quality The blog URL: http://www.apartmentnumber4.com The blog has a good following across its social media accounts. However, Open Site Explorer is showing DA1 and PA1 Does anyone know why that is?
Link Explorer | | roberthseo0 -
OSE Links CSV: Download Failed - Server Problem
I'm just trying to download our Links CSV from OSE and I keep getting "Failed - Server Problem" and I got a bad gateway page when I clicked the download link in the email. Is there a problem atm?
Link Explorer | | SanjidaKazi0 -
OSE not picking up all internal links?
Hi! I've been checking a few pages in OSE. For example: https://www.holidayhypermarket.co.uk/holidays/last-minute This, according to the tool, has only 6 internal links. However, a Screaming Frog crawl picks up 700+, which is about right seeing as there is a link in the footer. What do you think could be behind the discrepancy?
Link Explorer | | Blink-SEO0 -
OSE unavailable and Rank Tracker not refreshing
I tried to submit a help ticket, but the help tickets also are not working! OSE for at least the last 12 hours has been returning Unavailable. Also, Rank Tracker never updates and just endlessly spins. Can someone shed some light on the issue and when the solution will be implemented? Thank you
Link Explorer | | DJ1231