I've been kicked out of OSE about 6 times today
-
Anyone know why I'm being logged out automatically?
-
Hi all!
We discovered a secondary issue with the SSO tokens earlier today. The two symptoms associated with it is either being stuck in a redirect loop or being logged out when switching between Moz and OSE. A preliminary fix has been deployed that should cover most of the effected customers. Our Developers are working on a follow-up that should fix it for everyone else. There's no ETA on that as of now, but they're all-hands on it so it shouldn't be too much longer. Sorry about this!
Best,
Sam
Moz Helpster -
Hi Sam,
I'm also running into the issue today. I have tried clearing the cache/deleting the cookies and two separate computers and continue to have the issue.
I did file a support ticket yesterday and today, but never received a response or update from either. It would be nice to get timely updates on the support tickets even if the problem is known/not solved. Thanks for your help on this.
-
Hi Sam,
This issue is still occurring today. It seems to be specifically a Chrome issue. I've tried IE and seems to be working fine, shame I don't use IE, hey!
I've cleared my cache and deleted cookies in Chrome and the same thing's happening. Each time I enter a new domain in OSE I have to log in. It's getting pretty frustrating now tbh.
-
Thanks for your help Sam.
-
Hi Everyone!
We had an SSO glitch that we were battling through. A fix for this has been deployed so everything should be working properly again. If you are still running into issues access different parts of Analytics or the tools, try using a different browser or clearing the cookies/cache on the one you're using as you may still have old auth data that hasn't been updated yet. If this doesn't work, please send us a note so we can look into this further for you.
Sorry for the inconvenience here!
Best,
Sam
Moz Helpster -
Yes, that's exactly what I have been experiencing. I'm glad to hear it's not just me, but on the other hand sorry you've suffering the same frustration. Thanks for submitting a ticket, hopefully the issue will be identified and fixed soon.
-
Hi Matt,
This is also happening to me. Each time I enter a new domain to research, OSE requires that I log in again. I have filed a help ticket with moz and will update when I hear back from them.
-
Thanks Patrick. It hasn't happened for a couple hours now, so hopefully it is just a temp glitch as you suggest - fingers crossed!
-
Hi Matt,
We were having some issues yesterday with getting logged out while browsing the Q&A and Moz Blog which was really weird. OSE was working normally for us and everything seems normal today. It may be a temp server glitch, but if you continue to have problems, I'd hit up support. My guess is what we experienced with a temporary issue only.
Hope it pans out for you soon though as OSE is awesome! - Patrick
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz crawling doesn't show all of my pages
Hello, I'm trying to make an SEO on-pages audit of my website. When using the SEO crawl, i see only one page while i have much more pages in this website (200+). Is it an issue with the sitemap ? The robot.txt ? How can i check and correct this. My website is discoolver.com
Link Explorer | | MK-Discoolver1 -
Ose question
Hey why do my websites www.gardeners.scot & www.landscaping.scot not have any links showing in ose? thanks
Link Explorer | | livingphilosophy0 -
Backlinks not showing on Open Site Explorer's Just-Discovered Links
Hi guys! My name is Edgar. I've recently been adding a bunch of backlinks to the site i work for, and most of them have a very high DA (DA > 80. Wohoo!). Nevertheless i'm often feel a bit frustrated when i check my site with the OSE, because just a few part of these links are showed in the just-discovered section, although i created them few days ago. So, i would like to know why is this happening, how long it take for my links to get crawled, and when can i stop getting frustrated on this? Than you very much! Edgar.
Link Explorer | | PCBU0 -
Why does OSE show different link equity for homepage with and without trailing slash?
Hi all, I am working with a developer who believes OSE (Open Site Explorer) is flawed. His reasoning is that OSE shows completely different link equity and domain authority for these two URLs [company name is purposely withheld]: http://www.mydomain.com/us/ and http://www.mydomain.com/us NOTE: http://www.mydomain.com/us has been properly 301-redirecting to http://www.mydomain.com/us/ for years. The developer's argument is that the URL that is being 301-redirected shouldn't have any link equity at all, therefore OSE is flawed. Here is the response I would like to give him. Please feel free to poke holes, provide feedback or flat out correct me if I am wrong: Dear inquisitive developer, Any URL that is being linked to by another site that has link equity will get link equity passed to it. This is true even if the URL is a page that doesn't exist. What it can't do (if it doesn't exist) is then pass that link equity on to another page. Moz's OSE is showing separate link equity for the two versions of this URL because other sites have linked to both versions. The fact that one 301-redirects to the other is good and ensures that link equity from one is passing to the preferred URL. The 301-redirect does not, however, remove link equity from the first URL, but rather passes the existing link equity from one to the other. Consequently, Moz's OSE is not flawed, but rather is displaying the link equity of one URL that is benefiting the other via a 301-redirect. Sincerely, Dana
Link Explorer | | danatanseo3 -
Thousands of Missing Links in OSE Report
Hi there, Moz reports 70k+ external links pointing to my site but when I use the Open Site Explorer to export all links, I only see 9,000+ I have tried combining different combinations of fields ('this root domain', 'this subdomain', 'all links' etc) but can never see more than 9,000 links. My website does redirect to www. and have a couple of subdomains, the report for non www. only shows around 120 external links. We also use Ahrefs and the crawl reports here display 40k+ links (on the dashboard and when exported) which makes me believe the problem is not with my website but rather OSE. Any help is much appreciated, Thanks, Jason
Link Explorer | | Xtend-Life0 -
OSE Compare Domains had Gone
So I have not been on Moz for a while but I have always liked the ability to compare multiple domains in Open site explorer. Has Moz removed this feature. if so... why?
Link Explorer | | BryanCasson0 -
Discrepancy between OSE internal links and Webmaster Tools
Hi, We have been attempting to increase our rankings for our key term for a number of months now, and we are seeing an unusual discrepancy between OSE and Webmaster Tools that we believe may be causing us harm. OSE shows our homepage, www.unionroom.com, as having only 27 internal links (only three of these aren't 301's too), whereas Webmaster Tools is showing just over 1,500 internal links to the homepage. The three pages that OSE are displaying as linking back to the homepage are the homepage, our blog and our accessibility page. These pages are all ran off the same template and have the same header and footer (with three home links spread across header and footer). You can see our confusion! Is this a case of OSE's stats being incorrect (the website has been live for ~6 months) or is there an issue with our in-linking structure that we are missing? Thanks!
Link Explorer | | unionroom0 -
OSE Stats - Number of Unique C IP's and PA/DA keep going up and down. Why?
For the past 3 months (if not more) I have been checking my sites stats on OSE and have noticed drastic decreases and increases in unique C-IP's, ranging from 600 to 1200. I have also noticed the PA & DA going up and down by 5 points. We have a talented team that work hard to market our business ethically with strong content and PR relationships, white-hat link building all the way, active social media and a dedicated on-site technical team. The data from MajesticSEO seems to be a lot more steady and consistent. Why is OSE showing drastic changes in 1 to 2 week intervals? Many thanks Ross
Link Explorer | | David_Connor0