Getting Redirect Loops in MOZ using Chrome
-
Been getting bizarre Redirect Loops from Chrome after I log-in to MOZ. Has anyone had something like this happen? I've tried clearing cache, rebooting, etc. but no luck. Thanks in advance!
-
Thanks Peter! Much appreciated for opening the ticket.
I just tried logging in now, and it happened again. So hopefully Moz fix the issue. Clearning cookies browser wide isn't an acceptable fix for me as I then lose my Google two-authentication cookies which is a pain.
-
To be honest Michael I have just been using the method I described above to logout before logging back in again.
I remember reading another Q&A thread where it was reported and someone from Moz responded but maybe they are not aware it is still an issue for some users.
So to hopefully get this resolved I have just sent a support ticket to Moz. It feels like there is a session cookie being stored that isn't being cleared properly and that maybe why moz.com/logout works, but hopefully they will get on to it and get it sorted.
Meantime use the moz.com/logout cure as that always works for me.
I hope that helps, Peter
-
That did the trick, thanks!
Are moz.com aware of this issue? Having just signed up for a pro-account, it's an incredible turn-off.
-
Hi Michael
What happens if you put moz.com/logout into your address bar (needs to be lowercase) and hit enter. Does that clear the issue?
This problem has been ongoing for a while but I find doing the above does reset and allows me to then login successfully.
Peter
-
Same issue here. However I'm using Safari/Mac and have just signed up for a pro account and unable to login.
Clearing Cookies isn't working for Safari, however it did work for Firefox.
The error I'm getting is Too many redirects occurred trying to open "analytics.moz.com/pro/home". Loops like your login authentication scheme has an enormous redirect loop as I'm hitting it every time I attempt to login.
-
Hey Miriam and Danny,
This definitely sounds like a cookies issue. If Peter's solution doesn't work for you, I would recommend making sure you clear the cookies from a few weeks back or even for all time, since I know my settings default to only clearing the cookies from the last few hours.
If you are still experiencing the issue after you've tried these solutions, it would be really helpful if you could send a support request here: http://moz.com/help/contact so we can have our engineers look into the issue further.
Chiaryn
-
Hi Miriam
Yes, it does seem to be cookie related, but if you put moz.com/logout into your address bar and hit enter that seems to clear the session cookie that is causing the issue.
It may be quicker to do that and less destructive to other cookies you have active which you may not want to be cleared.
Peter
-
I've experienced similar. I'll try the cookie solution, and I hope one of our Help Team members will stop by to comment on this, as well.
-
Hi Danny
Yes the same. As Jesse said, it seems to be cookie related. It was happening earlier in the week too then there seemed to be a day when it was OK, now it's back.
I think it's caused when your login times out because of inactivity, but when you try to login again then the cookie thinks you are still logged in and so you never get taken to the login screen.
I have been clearing it by entering moz.com/logout into the address bar.
Peter
-
Yes this happened to me just moments ago. I cleared my cookies and it's back to working now.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to rank website on google with help of Moz ?
I am new here and my question is how rank a website with moz because my website was not ranking in any keywords so plz guide me
Getting Started | | RoyDigitalWorld0 -
Can I access old data/keyword research if I cancel my Moz Pro account?
I'm currently on the free month trial period for Moz Pro and I will probably cancel the account before the free period ends, but if I want to renew my subscription later, what happens to all the previous data? And does all the keyword research I've done disappear when I cancel it, or is it restored when I renew the subscription? Any insight is helpful! Thank you!
Getting Started | | TeamOneRep0 -
Has anyone purchased the MOZ SEO courses? Are they good?
I'm looking to learn more about SEO. Has anyone purchased the courses available through MOZ? If so, are they useful?
Getting Started | | Stevepair0 -
Attempts to fix MOZ recommended issues resulted in drastic ranking drop.
I have a website built in SquareSpace. https://www.ruffhaus.com/ I recently started working with MOZ to track and improve organic SEO. After my initial site crawl, search visibility was reported at a waping 2.38%. Moz showed several critical crawler issues. Most were redirect, 4xx and long URL. So I started working on fixing the redirect and 4xx issues first. I thought this was a good thing. But now my already sad search visibility has dropped to .07% (-95.97%!). I also went from #1 on keyword, brand implementation plan (and 3 variations), to #27. What? Wondering where I went wrong and how to remedy? This is all new to me so I am sure I'm not providing all the info you need to answer my question. Hoping providing the site URL will help. Fire away!
Getting Started | | RuffHaus0 -
Moz Pro Warning: Redirect Chain
I have just signed up to a Moz Pro account, and after it finished crawling my website it gave me a warning about a redirection chain. http://elementpaints.com >> https://elementpIaints.com >> https://www.elementpaints.com I'm trying to find some more information about how to fix this problem but I'm not having much luck. This article I found even says it is not a problem: https://really-simple-ssl.com/knowledge-base/avoid-landing-page-redirects So now I'm even more confused, do I still need to fix this? If so, how do I do that? FYI: I have Lets Encrypt SSL cert installed on my server, and I'm using Cloudflare with Full SSL option and HSTS enabled, and "Always Use HTTPS" option is turned on. | http://elementpaints.com |
Getting Started | | elementpaints0 -
Moz not reading Visit to my website
Hello , i have conencted moz to My new ecommerce website , MOZ is not reading any visits , although i can see the visit on google analytics and i have moz connected to My analytics as well, why i cant see the visits ? need your help please 🙂
Getting Started | | moeayyad0 -
How do you "Moz Crawl" a website? Newbie...
Hi everyone; I've used Screaming Frog in the past and it's simple: you enter the URL to the box and click "start" and.. voila: as the button says, the crawling starts. I've had the Pro version of Moz for a while now and haven't really 'done' anything with it. I'd like to crawl a website and thought it would be as easy as it's always been with Screaming Frog... but, for some reason, I can't find the 'way' to do it. I find it really frustrating especially cause I feel like an idiot going around in circles thinking I'm missing something really obvious... Until I realised the only solution was to ask here! So... how in the world do you crawl a website using Moz tools? (Pro version) Thanks!
Getting Started | | patrihernandez1