Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Enhance Keyword Discovery with Bulk Analysis
      Moz Pro

      Enhance Keyword Discovery with Bulk Analysis

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Access 20 years of data with flexible pricing
      Moz API

      Access 20 years of data with flexible pricing

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Intermediate & Advanced SEO
    4. What are Soft 404's and are they a problem

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    What are Soft 404's and are they a problem

    Intermediate & Advanced SEO
    3
    3
    3710
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • Aikijeff
      Aikijeff last edited by

      Hi,

      I have some old pages that were coming up in google WMT as a 404.  These had links into them so i thought i'd do a 301 back to either the home page or to a relevant category or page.

      However these are now listed in WMT as soft 404's.

      I'm not sure what this means and whether google is saying it doesn't like this?

      Any advice welcomed.

      1 Reply Last reply Reply Quote 0
      • Davinia22
        Davinia22 Subscriber last edited by

        Hi Jeff,

        I had the same issue with a client last year. In a nut shell a soft 404 error is when the page looks like a regular 404 error web page but the http response header returns 200 OK. So search engines think that the page is okay (a regular webpage) but there is no content on that page etc.

        Your webteam will need to identify how they are producing the soft 404 error pages (with 200OK header responses) and change that set-up in the CMS. Or, if these are old pages that are no longer required and are no longer driving traffic then archive/delete them.

        Good luck,
        Davinia

        1 Reply Last reply Reply Quote 1
        • GPainter
          GPainter last edited by

          Hi Jeff,

          I'll take a snippit from the webmaster tools

          "In addition to returning a 404 code in response to a request for a page that doesn’t exist, the server will also display a 404 page. This may be a standard "File Not Found" message, or it could be a custom page designed to provide the user with additional information. The content of the page is entirely unrelated to the HTTP response returned by the server. Just because a page displays a 404 File Not Found message doesn’t mean that it’s a 404 page. It's like a giraffe wearing a name tag that says "dog." Just because it says it's a dog, doesn't mean it's actually a dog. Similarly, just because a page says 404, doesn't mean it's returning a 404. You can use Fetch as Google (or other tools available on the web) to verify whether the URL is actually returning the correct code."

          and to help here is another link

          http://forums.seochat.com/search-engine-optimization-28/diff-between-404-soft-404-error-467526.html

          "The error 404 "page not found" means that the page you are finding server can't find he page.
          Soft 404 means page not found and user will move to either home page or custom page."

          Hope it helps.

          1 Reply Last reply Reply Quote 3
          • 1 / 1
          • First post
            Last post

          Got a burning SEO question?

          Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


          Start my free trial


          Browse Questions

          Explore more categories

          • Moz Tools

            Chat with the community about the Moz tools.

          • SEO Tactics

            Discuss the SEO process with fellow marketers

          • Community

            Discuss industry events, jobs, and news!

          • Digital Marketing

            Chat about tactics outside of SEO

          • Research & Trends

            Dive into research and trends in the search industry.

          • Support

            Connect on product support and feature requests.

          • See all categories

          Related Questions

          • MyPetWarehouse

            Duplicate Content through 'Gclid'

            Hello, We've had the known problem of duplicate content through the gclid parameter caused by Google Adwords. As per Google's recommendation - we added the canonical tag to every page on our site so when the bot came to each page they would go 'Ah-ha, this is the original page'. We also added the paramter to the URL parameters in Google Wemaster Tools. However, now it seems as though a canonical is automatically been given to these newly created gclid pages; below https://www.google.com.au/search?espv=2&q=site%3Awww.mypetwarehouse.com.au+inurl%3Agclid&oq=site%3A&gs_l=serp.3.0.35i39l2j0i67l4j0i10j0i67j0j0i131.58677.61871.0.63823.11.8.3.0.0.0.208.930.0j3j2.5.0....0...1c.1.64.serp..8.3.419.nUJod6dYZmI Therefore these new pages are now being indexed, causing duplicate content. Does anyone have any idea about what to do in this situation? Thanks, Stephen.

            Intermediate & Advanced SEO | | MyPetWarehouse
            0
          • peteboyd

            URL Injection Hack - What to do with spammy URLs that keep appearing in Google's index?

            A website was hacked (URL injection) but the malicious code has been cleaned up and removed from all pages. However, whenever we run a site:domain.com in Google, we keep finding more spammy URLs from the hack. They all lead to a 404 error page since the hack was cleaned up in the code. We have been using the Google WMT Remove URLs tool to have these spammy URLs removed from Google's index but new URLs keep appearing every day. We looked at the cache dates on these URLs and they are vary in dates but none are recent and most are from a month ago when the initial hack occurred. My question is...should we continue to check the index every day and keep submitting these URLs to be removed manually? Or since they all lead to a 404 page will Google eventually remove these spammy URLs from the index automatically? Thanks in advance Moz community for your feedback.

            Intermediate & Advanced SEO | | peteboyd
            0
          • McTaggart

            Why is /home used in this company's home URL?

            Just working with a company that has chosen a home URL with /home latched on - very strange indeed - has anybody else comes across this kind of homepage URL "decision" in the past? I can't see why on earth anybody would do this! Perhaps simply a logic-defying decision?

            Intermediate & Advanced SEO | | McTaggart
            0
          • Atlanta-SMO

            Does Google Read URL's if they include a # tag? Re: SEO Value of Clean Url's

            An ECWID rep stated in regards to an inquiry about how the ECWID url's are not customizable, that "an important thing is that it doesn't matter what these URLs look like, because search engines don't read anything after that # in URLs. " Example http://www.runningboards4less.com/general-motors#!/Classic-Pro-Series-Extruded-2/p/28043025/category=6593891 Basically all of this: #!/Classic-Pro-Series-Extruded-2/p/28043025/category=6593891 That is a snippet out of a conversation where ECWID said that dirty urls don't matter beyond a hashtag... Is that true? I haven't found any rule that Google or other search engines (Google is really the most important) don't index, read, or place value on the part of the url after a # tag.

            Intermediate & Advanced SEO | | Atlanta-SMO
            0
          • rhoadesjohn

            Why is my client's site not ranking anymore? Like big time!

            Ok, I'm reaching out to all of you Moz'rs for some help with this one. My client's site has dropped off the face of google in a real short period of time.  It went from page 1 (avg rank 3 to page 6 (avg rank 50) and below in the matter of 2 weeks. Here's some facts: 1.  DA is a 22 and homepage PA is a 31.  It outranks all other sites in its competitive set. 2.  The homepage used to be the page that displays for keyword searches, now its the FAQ page, which has a lower PA of 23. Why has the home page seemingly vaporized?  And, why is the FAQ showing as the first result? What should I start checking.  I feel paralyzed, not sure where to start. More info: a.  There are no alerts present in Webmaster Tools. b.  For some reason the homepage (domain.com) was 301'd to domain.com/home.html.  Domain.com is indexed by Google, however, domain.com/home.html is not.  If this is the issue, what is the best way to handle it? Thanks in advance for your help!

            Intermediate & Advanced SEO | | rhoadesjohn
            1
          • WEB-IRS

            Include Cross Domain Canonical URL's in Sitemap - Yes or No?

            I have several sites that have cross domain canonical tags setup on similar pages.  I am unsure if these pages that are canonicalized to a different domain should be included in the sitemap.  My first thought is no, because I should only include pages in the sitemap that I want indexed. On the other hand, if I include ALL pages on my site in the sitemap, once Google gets to a page that has a cross domain canonical tag, I'm assuming it will just note that and determine if the canonicalized page is the better version.  I have yet to see any errors in GWT about this.   I have seen errors where I included a 301 redirect in my sitemap file.  I suspect its ok, but to me, it seems that Google would rather not find these URL's in a sitemap, have to crawl them time and time again to determine if they are the best page, even though I'm indicating that this page has a similar page that I'd rather have indexed.

            Intermediate & Advanced SEO | | WEB-IRS
            0
          • pulseseo

            Does Google crawl the pages which are generated via the site's search box queries?

            For example, if I search for an 'x' item in a site's search box and if the site displays a list of results based on the query, would that page be crawled? I am asking this question because this would be a URL that is non existent on the site and hence am confused as to whether Google bots would be able to find it.

            Intermediate & Advanced SEO | | pulseseo
            0
          • Townpages

            Culling 99% of a website's pages. Will this cause irreparable damage?

            I have a large travel site that has over 140,000 pages. The problem I have is that the majority of pages are filled with dupe content. When Panda came in, our rankings were obliterated, so I am trying to isolate the unique content on the site and go forward with that. The problem is, the site has been going for over 10 years, with every man and his dog copying content from it. It seems that our travel guides have been largely left untouched and are the only unique content that I can find. We have 1000 travel guides in total. My first question is, would reducing 140,000 pages to just 1,000 ruin the site's authority in any way? The site does use internal linking within these pages, so culling them will remove thousands of internal links throughout the site. Also, am I right in saying that the link juice should now move to the more important pages with unique content, if redirects are set up correctly? And finally, how would you go about redirecting all theses pages? I will be culling a huge amount of hotel pages, would you consider redirecting all of these to the generic hotels page of the site? Thanks for your time, I know this is quite a long one, Nick

            Intermediate & Advanced SEO | | Townpages
            0

          Get started with Moz Pro!

          Unlock the power of advanced SEO tools and data-driven insights.

          Start my free trial
          Products
          • Moz Pro
          • Moz Local
          • Moz API
          • Moz Data
          • STAT
          • Product Updates
          Moz Solutions
          • SMB Solutions
          • Agency Solutions
          • Enterprise Solutions
          • Digital Marketers
          Free SEO Tools
          • Domain Authority Checker
          • Link Explorer
          • Keyword Explorer
          • Competitive Research
          • Brand Authority Checker
          • Local Citation Checker
          • MozBar Extension
          • MozCast
          Resources
          • Blog
          • SEO Learning Center
          • Help Hub
          • Beginner's Guide to SEO
          • How-to Guides
          • Moz Academy
          • API Docs
          About Moz
          • About
          • Team
          • Careers
          • Contact
          Why Moz
          • Case Studies
          • Testimonials
          Get Involved
          • Become an Affiliate
          • MozCon
          • Webinars
          • Practical Marketer Series
          • MozPod
          Connect with us

          Contact the Help team

          Join our newsletter
          Moz logo
          © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
          • Accessibility
          • Terms of Use
          • Privacy

          Looks like your connection to Moz was lost, please wait while we try to reconnect.