Moz Pro won't stay connected to my Google Analytics profile
-
I just started a trial of Moz Pro today and it seems to have a problem staying connected to my Google Analytics account.
Evenr time I refresh a page or click to a different page, I get a notification that reads "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now."
I click the link to reauthorize and it says it was successful, But then as soon as I refresh the page or click to a new page withing Moz Pro, the message appears again.
I'm afraid that none of my GA data is being collected by Moz Pro. What should I do?
-
I'm having the same issues, revoking access, and reauthorizing does not work.
-
I know this question says it's answered, but the answer is not working for me. I'm having the same issue. I've tried, on multiple occasions reauthorize. I've even tried revoking permissions, as stated in the above answer. Nothing works. I don't have any other account permissions enable in my Webmaster Tools, so no other Oauth Tokens are in there. Every day my accounts are disconnected from Moz and I don't know why. It is really getting annoying. Please help!
-
Thanks Erin.
It appears I may have just acted prematurely. The notice has stopped appearing and my GA data seems to be be flowing in nicely.
Thanks for your help. If there is ever an interruption in my GA data being pulled into Moz Pro, at least I will know to check the Oauth Cards.
Cheers.
-
Hi Tonya,
My name is Erin, and I'm on the Moz Help Team. Thanks for reaching out! Sorry to hear that you're having trouble with your GA connection! That's no fun.
Don't worry about your GA data, it's stored safe and sound within GA. You won't lose any data when your profile disconnects.
Before we go any further, make sure that you're an least an admin on the GA account you're trying to connect.
A lot of times with GA issues, the problem is a bad Oauth token. What's an Oauth token you say?! Let me explain!
Google goes through a process called Oauth when it comes to authorizing access of services that are linked to your Google account. Under any single Google account, there are about 20 tokens account wide. Those tokens are used to provide access for a variety of services from Gmail to apps on your phone. Once you hit the limit, which is 20 for most users, the system automatically revokes the oldest token to provide a new one. If your Moz token is the oldest token, it can render it stale. I'm not certain if this is causing the issue on your account, but it is a great place to start troubleshooting.
You may be able to correct the issue by manually revoking your tokens to make room for new ones on your account and then reconnecting the account to Moz. Here are the instructions on how to do that:
- Follow this link https://accounts.google.com/b/0/IssuedAuthSubTokens. This page displays the current OAuth tokens you are using.
- Once you reach the page, simply press the revoke button (illustrated on this screenshot: http://screencast.com/t/vjh3KrjRRIe) for services that you are not using right now, as well as your current Moz token.
- Once you are done with that, simply go back to your campaign settings, disconnect your GA profile and reconnect (I recommend you use a fresh incognito window).
I hope that helps! If you're still running into problems, shoot us an email at help@moz.com!
Happy Tuesday!
Erin
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz Free
hello guys, is there any way to use Moz free or any well-known company who would like to give me Moz login at a very cheap price. if anyone knows then please guide me shortly. Thanks With Regards, Abert sin.
Getting Started | | seochris172 -
Can I access old data/keyword research if I cancel my Moz Pro account?
I'm currently on the free month trial period for Moz Pro and I will probably cancel the account before the free period ends, but if I want to renew my subscription later, what happens to all the previous data? And does all the keyword research I've done disappear when I cancel it, or is it restored when I renew the subscription? Any insight is helpful! Thank you!
Getting Started | | TeamOneRep0 -
Moz unable to crawl my Zenfolio website
Hey guys, I am attempting to optimize a website for my wife's business but Moz is unable to crawl it. Zenfolio is the web hosting service (she is a photographer). The error message is: **Moz was unable to crawl your site on Apr 1, 2019. **Our crawler was not able to access the robots.txt file on your site. This often occurs because of a server error from the robots.txt. Although this may have been caused by a temporary outage, we recommend making sure your robots.txt file is accessible and that your network and server are working correctly. Typically errors like this should be investigated and fixed by the site webmaster. Read our troubleshooting guide. I did read the troubleshooting guide but nothing worked. My robots.txt file disallows a few bots, but not roger bot. Anyone have any idea what is going on? Or do I need to request server logs from Zenfolio? Thanks
Getting Started | | bpenn111 -
Moz says my pages don't have rel="canonical" but they do
Hi, I've just had my initial report from Moz and it says my pages are missing rel="canonical". I'm using the Yoast SEO plugin on my WordPress site which adds these automatically. I have also checked the source code for my pages and can see rel="canonical". What has gone wrong please?
Getting Started | | Barn2Plugins0 -
Error Selecting Search Engine During Moz Campaign Set-Up
Hi, I'm setting up a Moz campaign for a new client, and when I get to the third step, "Choose the search engines for which you would like to track rankings," there's nothing to select. No drop down, or anything, just a blank field under the heading. If I try to advance, I get an error pop-up that says I must select a search engine. Has anyone else run into this problem? What should I do? GlWPAsc zAmzqFf
Getting Started | | tommyKPseo0 -
What is 'domain authority'?
IN seomoz, it mentions domain authority but it doesnt define it. what does domain authority mean?
Getting Started | | torbett0 -
Why Moz New Users Are Left Alone?
New users when sign up to an application like Moz need concrete support to make them familiarized the basics at least, but Moz seems to be not realizing this hardship of the new users or intentionally ignoring it. There is no chat service or phone numbers to quickly contact the designated agent for some quick help. Mail responses that are received after much time have their limitations -- not much interactive. What the new users should do, because the Moz is not that simple for new users. [edited question for formatting]
Getting Started | | Sequelmed1 -
MOZ Removes WWW
I just signed up for Moz... Created my campaign. I'm noticing Moz is removing the www* from my domain. When they do analysis its wrong. when i go to google and type site:www.domain.com i have 350,000 + pages. MOZ is telling me i have 1,277 pages because its getting the external links by using *domain.com and not www.domain.com how do i force MOZ to read my domain as www.domain.com and not *.domain.com
Getting Started | | CarlosJaa0