How do I stop these duplicate reports being emailed?
-
It used to be that I received just one weekly report per campaign when using MozPro.
Over the last couple of weeks/month (since creating MozAnalytics reports) I've started to receive 2 reports for the same campaign...with no different whatsoever, apart from the time that they have been sent.
I've been back into the old MozPro campaigns and deleted any automated reports that were being generated there, and so now I should have just one weekly MozAnalytics report from each campaign.
Has anyone had this problem before and do they know how to fix it? Getting really annoying, especially with 13 campaigns resulting in 26 emails!
Thanks
-
Anytime!
Cheers
-
Looks like the issues have been sorted, received a number of reports this morning, and each has only come through once.
Fingers crossed it's been sorted and it won't start happening again!
Thanks again David
-
It appears this is not a bug but how our reports are generated if data from other sources are delayed which in this case you will want to use the report from the 2nd copy that was sent as it will contain updated traffic data. So only if certain data is updated later, an updated report will be generated. Currently we are experiencing issues with Google with some traffic data taking a while to import so as long as your weekly data is updated at the same time, you will only see one report.
Hope this helps!
-
Great news, thanks for your help David. Look forward to your response.
-
I found that one and a few others were definitely sent twice from our system. I will have our engineers take a look and will let you know what I find out. I should have a response within 24 hours!
-
The most recent duplicate report I have been sent was earlier today was from campaign Carrylift Group and the subject of the email was: Your weekly custom report for Carrylift Group is ready!
I received one of the reports at 3:44am and the other (exact same report) at 9:49am GMT.
-
I will just need an example of the last campaign that send two emails and what was the subject of the email?
-
Hi David
It's all active campaigns listed under this account (bricktech). Can you grab the list using the account name, or do need me to list them all?
Thanks
-
What is the campaign name(s) that are sending two reports?
-
I still want the weekly reports, but only want one of them.
At the minute I'm receiving the same report twice for one campaign.
I've only got one custom report set up that is set to automatically send me crawl/rankings once a week, but each week I'm receiving the same report twice and can't see why.
-
Hello!
If you have custom reports configured and no longer need the weekly updates for the standard crawl/ranking updates you can disable notifications within the campaign settings in the email notification tab.
Here is a screenshot: http://static.seomoz.org/uploads/email-notifications.jpg
Hope this helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Crawling error emails
Recently we start having random error messages about crawling issue:
Product Support | | DTashjian
2024-08-30 edweek:Ok
2024-08-29 marketbrief:Err. advertise: Err, edweek:Err, topschooljobs:Ok
2024-08-23 edweek:Ok
2024-08-22 marketbrief:Err. advertise: Err, edweek:Err
2024-08-21 topschooljobs:Ok, edweek:Ok
2024-08-15 marketbrief:Ok. advertise:OK
2024-08-13 edweek:Ok
2024-08-12 marketbrief:Ok
2024-08-08 marketbrief:Ok, advertise:Ok
2024-08-03 edweek:Ok, topschooljobs:Ok
All for 2024-07 - are Ok Yesterday I set 2 more crawls for the same sites (edweek and marketbrief) and I get a morning email about original edweek site is ok (still have some problem but crawl occurs and all is fine) but for test crawl for the same site "EW Test" I just got error email.
Also I suppressed ALL email communications and frankly surprised by this email. Can you please check what is wrong with a crawler or stat collection or I don't know who produced the issues.0 -
My duplicate pages are mostly Tag pages...what are best practices?
As I'm looking through my Moz Pro reports on Pages with Duplicate Content, almost all the results are from the automatically created "tag" pages from my blog. I.e., takeflyte.com/flyte/tags/kickapps Should I worry about this? Does it have a negative impact in my search visibility? Should I be using canonical tags on these pages (and if so, pointing them where if there's multiple pages that use the same tags?) How would you recommend handling this issue?
Product Support | | flyte0 -
Why is Moz Crawl Diagnostics labelling pages as duplicate when they appear to be different?
Moz Crawl Diagnostics is flagging some pages on the Doorfit website as duplicate, yet the page content is completely different and not identical. Example. Page: http://www.doorfit.co.uk/locks-security/secondary-security Duplicate: http://www.doorfit.co.uk/seals-and-sealants?cat=279 Does anybody have any suggestions as to why this might be the case? Thanks
Product Support | | A_Q0 -
Duplicated content issue?
Hi, Moz tools tell me that I have approx. 15xx Pages with High Priority Issues [Duplicate Page Content] going thru the details here are the majority: many products no longer exist and visitor redirected (404) to a same not found page. duplicated content with url appended with utm_source/utm_medium/utm_campaign GA tracking paras. On those page there are already canonical tags plus I've configed those parameters in Google Webmaster "URL Parameters" how much of these warning could compromise the seo proformance or provided that there have been dealt with should I just ignore these warning?
Product Support | | LauraHT0 -
Why is Report Email not White labeled
I'm at a loss here as I've just discovered (after running my new account for about a month) that the white label of reporting is incomplete and you didn't even warn me. I just saw an email delivered from the custom report section. I went through and set it up including custom logo so everything would be white labeled and even checked everywhere else in the preview to ensure that nothing about Moz showed up. This I was greeted this morning with a bunch of reports for multiple campaigns going to multiple clients and in all cases the email was branded as Moz. It's from a Moz email, has a Moz header and footer, and even has links for managing moz email preferences as well as Moz's privacy policy. I'd love to know who thought this was white label? Seriously, this is absurdly ridiculous. Is there a fix? Micha
Product Support | | Multiverse-Media-Group2 -
Why can't the dates be changed in automatic reports?
I want to be able to change the publish date of automatic reports in my campaigns. One such campaign, which is a client campaign, it's set to run on the 8th after I selected "monthly". However, this doesn't work for me as this client want's to meet each month on between the 2nd and 5th of each month and I have to have this report data. So, I need to run this report on the first. Not the 2nd, not every 4 weeks... on the first. It seems like you guys have a fundamental flaw in the design of this tool, as great as it is. You've set the projects to auto run each month from the date it was added (at least from what I can tell). Provided that's true, then this would explain why the monthly reports won't work on my schedule because their on a weekly schedule instead. We, as clients, should be given the option to schedule when our scanning runs, when our reports get generated, etc. Every company runs their SEO and marketing differently, but the away you've set this up with the lack of options for us, forces us to work around your tools scheduling and not the other way around. Also, out of all of the SEO tools I've tried (quite a few), none have had this limitation. This should be addressed immediately. Thanks, Micha
Product Support | | Multiverse-Media-Group1 -
New dashboard in reports
Hi Im trying to set up reporting for a new client and forcing the new dashboard on me rather than the preferred old one, how do i configure reports so has the older MA dashboard rather than the new MA dash ? Also i have only just got my clients used to the new reporting format and dashboard and now it looks like you are changing it again, pls confirm if this newish MA dash is going to be phased out for the brand new MA dash ? Also im trying to set up quarterly reports and no option given beyond monthly in the drop down ? Many Thanks
Product Support | | Dan-Lawrence
Dan0 -
Why Isn't My Analytics Report Downloading?
In the "Preview & Download" section of reporting, I clicked the "Generate PDF Report Preview" and it initiates loading but it has been approximately 30 minutes and the report PDF still hasn't generated. Does anyone know why this may be? Thanks!
Product Support | | Danny_Laws0