How do I stop these duplicate reports being emailed?
-
It used to be that I received just one weekly report per campaign when using MozPro.
Over the last couple of weeks/month (since creating MozAnalytics reports) I've started to receive 2 reports for the same campaign...with no different whatsoever, apart from the time that they have been sent.
I've been back into the old MozPro campaigns and deleted any automated reports that were being generated there, and so now I should have just one weekly MozAnalytics report from each campaign.
Has anyone had this problem before and do they know how to fix it? Getting really annoying, especially with 13 campaigns resulting in 26 emails!
Thanks
-
Anytime!
Cheers
-
Looks like the issues have been sorted, received a number of reports this morning, and each has only come through once.
Fingers crossed it's been sorted and it won't start happening again!
Thanks again David
-
It appears this is not a bug but how our reports are generated if data from other sources are delayed which in this case you will want to use the report from the 2nd copy that was sent as it will contain updated traffic data. So only if certain data is updated later, an updated report will be generated. Currently we are experiencing issues with Google with some traffic data taking a while to import so as long as your weekly data is updated at the same time, you will only see one report.
Hope this helps!
-
Great news, thanks for your help David. Look forward to your response.
-
I found that one and a few others were definitely sent twice from our system. I will have our engineers take a look and will let you know what I find out. I should have a response within 24 hours!
-
The most recent duplicate report I have been sent was earlier today was from campaign Carrylift Group and the subject of the email was: Your weekly custom report for Carrylift Group is ready!
I received one of the reports at 3:44am and the other (exact same report) at 9:49am GMT.
-
I will just need an example of the last campaign that send two emails and what was the subject of the email?
-
Hi David
It's all active campaigns listed under this account (bricktech). Can you grab the list using the account name, or do need me to list them all?
Thanks
-
What is the campaign name(s) that are sending two reports?
-
I still want the weekly reports, but only want one of them.
At the minute I'm receiving the same report twice for one campaign.
I've only got one custom report set up that is set to automatically send me crawl/rankings once a week, but each week I'm receiving the same report twice and can't see why.
-
Hello!
If you have custom reports configured and no longer need the weekly updates for the standard crawl/ranking updates you can disable notifications within the campaign settings in the email notification tab.
Here is a screenshot: http://static.seomoz.org/uploads/email-notifications.jpg
Hope this helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is is possible to revert reporting to a past crawl date?
Site Crawl report defaults to the last crawl. Is there a way to get data from a previous crawl for comparison?
Product Support | | JThibode1 -
I have suddenly got a lot of duplicate page title errors in Moz, please can you advise what to do ?
my site used to be http and i have now converted to https. my site is www.paulsummerfieldphotography.co.uk, please advise how to solve the duplicate page title errors ?
Product Support | | Paul_Ward0 -
Can I share read-only report with team members?
I want to give permission to one of our new consultant. Please tell me how i can share read-only access
Product Support | | Mtbcmarketing0 -
Why is Moz Crawl Diagnostics labelling pages as duplicate when they appear to be different?
Moz Crawl Diagnostics is flagging some pages on the Doorfit website as duplicate, yet the page content is completely different and not identical. Example. Page: http://www.doorfit.co.uk/locks-security/secondary-security Duplicate: http://www.doorfit.co.uk/seals-and-sealants?cat=279 Does anybody have any suggestions as to why this might be the case? Thanks
Product Support | | A_Q0 -
Why are my Custom Reports not auto emailing?
Are we just not there yet with the new custom reports? I have all of my campaigns set up to auto email and they are not doing it. I can't seem to find anything in the settings to change. The only way to get the reports is to download each campaign. Is it just me, or is this not up and running yet?
Product Support | | ArtUnlimited0 -
Report is scheduled for next month - need it now
Hi all, I just made a report from Moz pro. After selecting all the reports I wanted clicked finished. My report would send by e-mail to me and my account address. But I still haven't received any report.
Product Support | | StercBV
When I check the 'manage report' page it says that my next report will be created in july. But I need it now 🙂 It has been about 2 hours now since I created the report. Can someone tell my when I've to be more patience or it will take up to july for my first report? My campaign allready is added more then a month ago. First time to export the reports as complete set0