Magento Help - Server Reset
-
Good Morning,
After rebooting a server, a magento based website reset itself going back to December 2013. All changes to the site and orders dating up until yesterday (6/19/14) have disappeared.
There are several folders on the root of the server that have files with yesterday's date but we don't know how to bring everything back and restore.
Any Magento or server experts out there ever face this issue or have any ideas or potential solutions?
Thanks
-
Thanks Prestashop.
I'll look into that and let you know. Appreciate the advice
-
In a situation like that my first guess would be someone changed the document root in apache but did not restart the server. I am not a Magento person, so you might have what I am saying checked out, because I don't know where things are located. What I would do is look in the databases on the server and see if there is one that holds the most recent customer information. Then I would look at the settings file that Magento uses to specify what database the application uses, see if they are the same. If not, then look around on the server for another directory that holds the most recent version.
If someone changed the document root and did not reboot, it would not take effect until the server was rebooted, thus changing the whole configuration of the site. One place you can have someone look to be sure is the apache logs. In the log it will have the complete system path of the resources accessed, see if there was a change at the time of the reboot.
-
yikes! not much help to you now, but you should really at least do weekly backups of the ftp and nightly of your database. And definitely always to a backup before you do anything major (like a reboot).
you should go to you host, they possible might have a back up of your server, fingers crossed.
-
We have no backup, that's the issue, the last backup is from 2013.
-
I agree with Paddy. Did you do a backup before the changes? If so, getting your site back to how it was will be very easy, especially if you are using Cpanel. When you do your server reboots, make sure you are using the "graceful" method.
Here is a video explaining this:
https://www.youtube.com/watch?v=PddZ3FwHFZw -
this is the right place to ask about this, you would get a better responce on the magento forums or you could look something like freelancer or pph and find an magento expert with a good review history.
Do you have a backup of your data base? if so you should be able to restore it, if not, check if your host company has a back up.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Should I switch my website builder/host? Please help.
My website: www.joeborders.com is hosted with a service called jigsy: www.jigsy.com. I'm losing my mind trying to figure out if I should stay or not. Lol. I am positive I have done waaaayyy more work on my seo than many people ranking above me. I used to be on the first page, but over the last year I've slowly dropped in rankings. I've checked everything! I need to do some work on my blog, but I'm really thinking now that it might have something to do with my host. Some concerns I've identified: 1) I can't give pages individual h1 tags. The same one is blanketed across the site. 2) I'm told there are a lot of .css and JavaScript. 3) i cant redirect blog posts.....so moz is tagging me with 250 critical issues because my posts are on both www and http versions of my site .But that's all I know. I've talked with squarespace and WordPress and they have no way of transferring my site. It would probably take me a good 30 hours to set everything up....should i move? Please help 😞
Intermediate & Advanced SEO | | joebordersmft0 -
How do we decide which pages to index/de-index? Help for a 250k page site
At Siftery (siftery.com) we have about 250k pages, most of them reflected in our sitemap. Though after submitting a sitemap we started seeing an increase in the number of pages Google indexed, in the past few weeks progress has slowed to a crawl at about 80k pages, and in fact has been coming down very marginally. Due to the nature of the site, a lot of the pages on the site likely look very similar to search engines. We've also broken down our sitemap into an index, so we know that most of the indexation problems are coming from a particular type of page (company profiles). Given these facts below, what do you recommend we do? Should we de-index all of the pages that are not being picked up by the Google index (and are therefore likely seen as low quality)? There seems to be a school of thought that de-indexing "thin" pages improves the ranking potential of the indexed pages. We have plans for enriching and differentiating the pages that are being picked up as thin (Moz itself picks them up as 'duplicate' pages even though they're not. Thanks for sharing your thoughts and experiences!
Intermediate & Advanced SEO | | ggiaco-siftery0 -
Why isn't the canonical tag on my client's Magento site working?
The reason for this mights be obvious to the right observer, but somehow I'm not able to spot the reason why. The situation:
Intermediate & Advanced SEO | | Inevo
I'm doing an SEO-audit for a client. When I'm checking if the rel=canonical tag is in place correctly, it seems like it: view-source:http://quickplay.no/fotball-mal.html?limit=15) (line nr 15) Anyone seing something wrong with this canonical? When I perform a site:http://quickplay.no/ search, I find that there's many url's indexed that ought to have been picked up by the canonical-tag: (see picture) ..this for example view-source:http://quickplay.no/fotball-mal.html?limit=15 I really can't see why this page is getting indexed, when the canonical-tag is in place. Anybody who can? Sincerely 🙂 GMdWg0K0 -
301 redirects broken - problems - please help!
Hi, I have a bit of an issue... Around a year ago we launched a new company. This company was launched out of a trading style of another company owned by our parent group (the trading style no longer exists). We used a lot of the content from the old trading style website, carefully mapping page-to-page 301 redirects, using the change of address tool in webmaster tools and generally did a good job of it. The reason I know we did a good job is that although we lost some traffic in the month we rebranded, we didn't lose rankings. We have since gained traffic exponentially and have managed to increase our organic traffic by over 200% over the last year. All well and good. However, a mistake has recently occurred whereby the old trading style website domain was deleted from the server for a period of around 2-3 weeks. It has since been reinstated. Since then, although we haven't lost rankings for the keywords we track I can see in webmaster tools that a number of our pages have been deindexed (around 100+). It has been suggested that we put the old homepage back up, and include a link to the XML sitemap to get Google to recrawl the old URLs and reinstate our 301 redirects. I'm OK with this (up to a point - personally I don't think it's an elegant solution) however I always thought you didn't need a link to the xml sitemap from the website and that the crawlers should just find it? Our current plan is not to put the homepage up exactly as it was (I don't believe this would make good business sense given that the company no longer exists), but to make it live with an explanation that the website has moved to a different domain with a big old button pointing to the new site. I'm wondering if we also need a button to the xml sitemap or not? I know I can put a sitemap link in the robots file, but I wonder if that would be enough for Google to find it? Any insights would be greatly appreciated. Thank you, Amelia
Intermediate & Advanced SEO | | CommT0 -
Google Indexed Old Backups Help!
I have the bad habit of renaming a html page sitting on my server, before uploading a new version. I usually do this after a major change. So after the upload, on my server would be "product.html" as well as "product050714".html. I just stumbled on the fact G has been indexing these backups. Can I just delete them and produce a 404?
Intermediate & Advanced SEO | | alrockn0 -
Preserving URL Structure from Os Commerce to Magento
I have a website that is built on OS Commerce and I am planning to transition to Magento. I was told that the transition to Magento would change my url structure. How do I preserve my current url structure while migrating to the Magento platform so that I do not lose my backlink profile.
Intermediate & Advanced SEO | | WebServiceConsulting.com0 -
301 redirect help
Hey guys, I normally work in WordPress and just use a 301 redirect plugin. I bought a site and rather than maintain two similar ones have decided to redirect one to the other. I am having trouble with the .htaccess file. Here is an example. These are two redirects: redirect 301 /category/models/next/2
Intermediate & Advanced SEO | | DanDeceuster
redirect 301 /category/models I want both of these URLs to redirect to the same URL of the new site. However, the /category/models is the only one working. It redirects to the new page just fine. The /category/models/next/2 is redirecting to nearly the same URL on the new site, only it is adding /next/2 to the end and that is bringing up a 404. Why is it adding /next/2 to the new URL? How can I fix this? There are several doing this. Help appreciated!0