Magento Help - Server Reset
-
Good Morning,
After rebooting a server, a magento based website reset itself going back to December 2013. All changes to the site and orders dating up until yesterday (6/19/14) have disappeared.
There are several folders on the root of the server that have files with yesterday's date but we don't know how to bring everything back and restore.
Any Magento or server experts out there ever face this issue or have any ideas or potential solutions?
Thanks
-
Thanks Prestashop.
I'll look into that and let you know. Appreciate the advice
-
In a situation like that my first guess would be someone changed the document root in apache but did not restart the server. I am not a Magento person, so you might have what I am saying checked out, because I don't know where things are located. What I would do is look in the databases on the server and see if there is one that holds the most recent customer information. Then I would look at the settings file that Magento uses to specify what database the application uses, see if they are the same. If not, then look around on the server for another directory that holds the most recent version.
If someone changed the document root and did not reboot, it would not take effect until the server was rebooted, thus changing the whole configuration of the site. One place you can have someone look to be sure is the apache logs. In the log it will have the complete system path of the resources accessed, see if there was a change at the time of the reboot.
-
yikes! not much help to you now, but you should really at least do weekly backups of the ftp and nightly of your database. And definitely always to a backup before you do anything major (like a reboot).
you should go to you host, they possible might have a back up of your server, fingers crossed.
-
We have no backup, that's the issue, the last backup is from 2013.
-
I agree with Paddy. Did you do a backup before the changes? If so, getting your site back to how it was will be very easy, especially if you are using Cpanel. When you do your server reboots, make sure you are using the "graceful" method.
Here is a video explaining this:
https://www.youtube.com/watch?v=PddZ3FwHFZw -
this is the right place to ask about this, you would get a better responce on the magento forums or you could look something like freelancer or pph and find an magento expert with a good review history.
Do you have a backup of your data base? if so you should be able to restore it, if not, check if your host company has a back up.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Help with Schema & what's considered "Spammy structured markup"
Hello all! I was wondering if someone with a good understanding of schema markup could please answer my question about the correct use so I can correct a penalty I just received. My website is using the following schema markup for our reviews and today I received this message in my search console. UGH... Manual Actions This site may not perform as well in Google results because it appears to be in violation of Google's Webmaster Guidelines. Site-wide matches Some manual actions apply to entire site <colgroup><col class="JX0GPIC-d-h"><col class="JX0GPIC-d-x"><col class="JX0GPIC-d-a"></colgroup>
Intermediate & Advanced SEO | | reversedotmortgage
| | Reason | Affects |
| | Spammy structured markup Markup on some pages on this site appears to use techniques such as marking up content that is invisible to users, marking up irrelevant or misleading content, and/or other manipulative behavior that violates Google's Rich Snippet Quality guidelines. Learn more. | I have used the webmasters rich snippets tool but everything checks out. The only thing I could think of is my schema tag for "product." rather than using a company like tag? (https://schema.org/Corporation). We are a mortgage company so we sell a product it's called a mortgage so I assumed product would be appropriate. Could that even be the issue? I checked another site that uses a similar markup and they don't seem to have any problems in SERPS. http://www.fha.com/fha_reverse shows stars and they call their reviews "store" OR could it be that I added my reviews in my footer so that each of my pages would have a chance at displaying my stars? All our reviews are independently verified and we just would like to showcase them. I greatly appreciate the feedback and had no intentions of abusing the markup. From my site: All Reverse Mortgage 4.9 out of 5 301 Verified Customer Reviews from eKomi | |
| | [https://www.ekomi-us.com/review-reverse.mortgage.html](<a class=)" rel="nofollow" title="eKomi verified customer reviews" target="_BLANK" style="text-decoration:none; font-size:1.1em;"> |
| | ![](<a class=)imgs/rating-bar5.png" /> |
| | |
| | All Reverse Mortgage |
| | |
| | |
| | 4.9 out of 5 |
| | 301 Verified Customer Reviews from eKomi |
| | |
| | |
| | |
| | |1 -
Trying to pinpoint why 1 keyword moved down 100 positions in 2 weeks. Help me speculate?
Hi there, One of my client's sites, a very large and successful ecommerce website with great SEO performance, has seen a significant drop in rankings in the past 2 weeks. The rankings have begun to somewhat stabilize today, except one particular keyword with a search volume of 74k has gone from 1 to 100. Here is what has taken place in 2 weeks, sitewide: I revised and improved upon title tags and meta descriptions to make them more user-friendly and contain more optimized terms. Following all of Google's best practices, as always. Google still appears to be indexing these changes (has anyone seen an initial drop in rankings while this takes place?) The site has seen a very significant increase in 404 errors due to one feature of the site breaking. We got a message about it in Webmaster Tools, and this appears to coincide with when overall rankings dropped. The development team is working quickly to get this resolved. As of today, I am seeing the highest page-load time than any other day in 2015. With regard to the particular page/keyword in question: The keyword is no longer "exact match" at the beginning of the title tag, but rather broken up throughout the title tag so the whole title sounds better for users. **Have you found that this type of change is sufficient for a keyword rank to move down ~100 positions?? **(Either way, I have asked the client to revise the title to start with the exact match keyword, once again.) Google has indexed the page 2 days ago, but is still displaying the old title tag in search results. I have not found any instances of internal or external links to this page being removed. With all this information, does anyone see anything that seems like it could have reasonably caused such a huge tank in rankings? Is this a blip in time? Is there anything I am not considering? Should I just be patient?
Intermediate & Advanced SEO | | FPD_NYC0 -
Profit from domain authority, while shop hosted on other server
Hi, What if you have a blog and you want to add a shop to your site (like http://blog.com/shop) to profit from the domain autority, but... the shop uses a specific technique that needs to be hosted on an other server? I know a solution when I locate the shop at http://shop.blog.com by changing the DNS settings, but in this case the shop will not profit from the domain autoriry. So,.. is there a technique (maybe also with DNS?) to host the shop on a different location, but for search engines and visitors it looks like it is on the same server? I hope somebody knows a solution...
Intermediate & Advanced SEO | | Seeders0 -
No admin portal access to website! Help!
While reading the beginners guide, I noticed that to increase my SEO I need to have access to the physical website (ie. to use html rich text/meta tags). I, however, used a third party creative team to build my site, so I have no admin access. Are there any step-by-step instructions of things I can do if I don't have portal access to my website to increase SEO? Please let me know. Thanks..
Intermediate & Advanced SEO | | SmartEnergy.com0 -
Site Search Results in Index -- Help
Hi, I made a mistake on my site, long story short, I have a bunch of search results page in the Google index. (I made a navigation page full of common search terms, and made internal links to a respective search results page for each common search term.) Google crawled the site, saw the links and now those search results pages are indexed. I made versions of the indexed search results pages into proper category pages with good URLs and am ready to go live/ replace the pages and links. But, I am a little unsure how to do it /what the effects can be: Will there be duplicate content issues if I just replace the bad, search results links/URLs with the good, category page links/URLs on the navi. page? (is a short term risk worth it?) Should I get the search results pages de-indexed first and then relaunch the navi. page with the correct category URLs? Should I do a robots.txt disallow directive for search results? Should I use Google's URL removal tool to remove those indexed search results pages for a quick fix, or will this cause more harm than good? Time is not the biggest issue, I want to do it right, because those indexed search results pages do attract traffic and the navi. page has been great for usability. Any suggestions would be great. I have been reading a ton on this topic, but maybe someone can give me more specific advice. Thanks in advance, hopefully this all makes sense.
Intermediate & Advanced SEO | | IOSC1 -
Multiple language websites help in pagerank?
My website is in portuguese. If I make a english version and include it at google.com, it will increase my overall page rank?
Intermediate & Advanced SEO | | Naghirniac0 -
Anchor text help
Hello, I am a small website designer in Mexico.. as you know it is hard to rank in these keywords My main competitors appear with (diseño web = web design) on google.com.mx Almost 80% of the anchor text from my links are (diseño web Mexico =web design Mexico) If I search (diseño web Mexico =web design) on google.com.mx I appear on first page. If I search (diseño web = web design) on google.com.mx I appear on page 3. My questions: Is this because my anchor text is diseño web Mexico? should i change it to (diseño web = web design)? Or is it because (diseño web = web design) is a harder key word to rank? this is my website http://bit.ly/eKyWvr Regards
Intermediate & Advanced SEO | | Pixelar0 -
Redirecting Canonical 301s and Magento Website
I have an issue with a client's website where it has 3700+ pages, but roughly half of them are duplicates. Thankfully, the only difference between the original and the duplictes is the "?print" at the end of each URL (I suppose this is Magento's way of making a printable page version of the same page. I don't know, I didn't build it.) My questions is, how can I get all the pages like this http://www.mycompany.com/blah.html?print to redirect to pages like this... http://www.mycompany.com/blah.html Also, do they NEED to be Canonical, or will a 301 redirect be sufficient. Also, after having done this, if anybody knows, is there a way I can turn that feature off in Magento, because we're expanding our product line, and I don't want to have to keep chasing after these "?print" pages after the fact.
Intermediate & Advanced SEO | | ClifThompson0