Large changes in conversions with consistent traffic
-
Hi Everyone,
I am looking for some help, I have just taken over a campaign for a client and we are seeing huge changes in conversion rates overnight.
The client is selling a health product and is consistently getting around 1-2k visitors per day. We are getting about 6% of the traffic to the buy page consistently.
However, we have found that one day the order process may convert 1/20 of these visitors and another day it could be 1/80.
We are only talking about 5-20 sales per day, but I am really confused why one day it can convert so well and another so poorly. The traffic being sent is the same and all other factors are the same (no split testing).
There seems to be no logic, the day of the week does not seem to impact, it almost seems random.
If anybody has any recommended places to look that would be very helpful as at the moment I am at a loss.
Example:
Sunday 15th Visitors: 1,279
Order Page: 240
Sales: 3
Declines: 3Monday 16th Visitors: 1,407
Order Page: 323
Sales: 17
Declines: 5 -
Hi Andy,
It looks like you need to do some Web Analytics due diligence to identify what caused that spike in conversions. Here is a list of things you can do to help identify the root cause:
- Setup Google Analytics Custom Alerts
GA's custom alerts do a great job of alerting us of unusual spikes / valleys from our traffic. I would suggest setting up custom alerts around your KPIs and business objectives. If you Google about GAs custom alerts, many of the recommended initial alerts are a great place to begin finding some to setup for your website.
- Use GA to find the differences in traffic and conversions
Although your conversions and traffic are relatively low (we may want to gather more data before concluding that there was a statistical difference in the conversion data), we could begin to analyze the traffic through understanding the sources it came from, specific campaigns that converted (make sure to be tagging your links accordingly!), qty of products ordered, maybe a new referral source contributed to the new conversions, ect.
- Do some keyword analysis
Did your new customers come from a specific source on a related topic? Did specific terms send new traffic to your sales page that converted well that day?
In order to find insights into changes, we need to make sure that we're properly tracking and measuring our traffic and acquisition strategies. Many times when there doesn't seem to be a definitive answer, it's because we haven't set ourselves up for success when measuring our campaigns and goals.
-
If anybody has any recommended places to look that would be very helpful as at the moment I am at a loss.
Go look at the SERPs. Did rankings change? Did adwords change? Did google products change? These are just examples. You can probably think of more.
Go look at competitors. Did they change prices? Did they change shipping? Are they sold out? These are just examples. You can probably think of more.
Go ask the client. Is manufacturer running ads? Did manufacturer change MSRP and client didn't? Was celebrity seen on TV using product? Did client change HIS price? Did client change HIS shipping?
There are dozens of other reasons. And then this could just be one of those "mysteries of life".
Most likely, I think that the answer to this question is going to be found by knowing the business rather than lookin' at tools.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
B2B average conversion rates?
Hi guys, I've been struggling trying to find average conversion rates for qualified traffic (e.g. PPC) for lead generation/phone calls in the B2B services(non- SaaS) environment. I know that it varies depending on the industry, but having at least an idea would help us a lot. Any information you can provide would be very valuable. Thanks a lot.
Conversion Rate Optimization | | anagentile0 -
How I can exclude "Events" & "Traffic" from a specific IP?
I would like to know how I can exclude the events triggered from a specific IP for example my office' IP address. I've already added a filter to exclude my office's IP address, but the "events" are still showing in the new view. TIA!
Conversion Rate Optimization | | zpm20140 -
Better Conversions with Java Script Pop Up Form or with Independent Page (URL)?
Greetings MOZ Community? I manage a commercial real estate site (www.nyc-officespace-leader.com). Visitors view listings (for example:http://www.nyc-officespace-leader.com/listings/303-broadway-building-office-sublet-11189sf). If they want more details they click on the "Interested In This Space, Contact a Broker" button. They get directed to a contact us form like: http://www.nyc-officespace-leader.com/contact-us?from_listing=303-broadway-building-office-sublet-11189sf We are redesigning this form. Remove much of the text and allowing the visitor to check questions pertaining to the property, like "Schedule a Tour", "Get Floorplans", "Details on Similar Space'. Currently this conversion form is on its own URL, and as such has menus on top, which I am concerned could distract the visitor. Would we get better conversions if this form was a Java script pop up with no menus. That way there would be no distraction for the visitor and we would have a better chance of converting them. Any thoughts? Also, we are using Google Tag Manager and Google Analytics to track conversions. Would changing to a Java Script pop up form have any implications for tracking? Thanks everyone!!! Alan
Conversion Rate Optimization | | Kingalan10 -
What happens when i import analytics conversions into adwords if I already have conversions set up?
Hey everyone, I have a question. We already have conversion tracking set up for our landing pages, however Adwords has the option to import goals from anaytics, one of which is for the landing pages. What will happen if I do? Will it erase all the conversion data I already have? Will it mess things up? Or am I not understanding this correctly... Any help would be appreciated 🙂
Conversion Rate Optimization | | jhinchcliffe0 -
Conversion Rate - site feedback
Hi We gave a website a bit of a facelift last nov with the aim of increasing its position within Search Engines and getting it to begin making sales. The site: www.funkyfootstools.com is now moving in the right direction for its keyphrases, footstools and ottomans although it still needs some work. The issue I have is that from the visitors that come to the site, the stats prove they have a look around, they are just not purchasing - I am not sure if this is because of the layout, ie. usability or if there is something else. Any ideas & feedback would be greatly appreciated. Thanks Carl
Conversion Rate Optimization | | keane-1145170 -
Conversion optimization with Optimizely, impact on SEO
I am looking into signing up with www.optimizely.com for conversion testing. They put scripting on my site which will then redirect half of my site visitors to an alternate home page. The site I want to test on is ranking quite well with Google and I do not want to hurt my rankings. And with this set up,what Google will think is my home page is not and so I am essentially sending visitors to a different page than Google reads as my home page in source code. So, my concern is whether this will have a negative impact on my SEO rankings to redirect 50% of site visitors to a different page using this testing tool? I would use Google Web Site Optimizer, but many of my sites are in Wordpress and it seems that Wordpress and web site optimizer are not so compatible. Advice would be appreciated. Thank you, Robert
Conversion Rate Optimization | | Robertnweil11 -
Lookiing for examples of local "small biz" sites with phone or contact form conversion points
Hi Guys, I'm looking for any good examples of small business sites that you've come across that do a good job at converting potential visitors to clients. I'm primarily thinking about service oriented business such as Doctors, Dentists, Salons, Clothing stores, small restuarants, car detailing services, local photographers, etc. I'm just trying to digest other examples and look for new inspirations.
Conversion Rate Optimization | | DotCar0 -
Ideal product page conversion/retention rate for eCommerce sites
Hi SEOmoz-ers, I was wondering if anyone has data regarding product page abandonment rate (% of potential customers that leave the site after seeing product pages) for websites like Overstock, REI or Zappos? As you may know the above mentioned sites do an exceptional job with product pages. It would be helpful to know what some of the leaders in this space are achieving in terms of conversion rate. What is your personal opinion about this? Thanks,
Conversion Rate Optimization | | Kush_VMI
Kush0