Rankings Report
-
Suddenly, I find myself unable to access the Rankings Report.
Anyone?
-
That looks like a custom report. You get more info on where to find it as wells as how it works in our Help Hub.
-
I'm looking for this report. Can you tell me the URL to find this?
-
That really depends on which report you're looking for. If it's just the standard rankings reports, you can actually export the PDF's from the given rankings pages. This button is generally on the top right-hand side of the page. For custom reports, you need to click on the Custom Reports link at the top of the page. From there you can pull up old reports or generate an exportable preview of the current report.
-
What's interesting here is that we haven't changed anything and, up until now, I've never had a problem accessing the Rankings Report. Can you tell me the exact steps to see it? I click on campaigns and see no option for it.
-
Hi Jim,
There was an issue for PDF's that a fix was deployed for this past week. I've generated a couple of PDFs successfully so everything is back up and running for you. As far as the site taking time to load for you, I'm not able to replicate this one. Everything seems to be loading fine as far as I can see.
We have a small set of users that are unable to properly access the /cors/ database from our system, which is the database your computer would need to access Moz Analytics and may be why you are experiencing loading issues. This seems to be an issue only with specific machines, which means that it is a very difficult issue to fix.
Our engineers have identified three possible causes and solutions for this issue:
-
Highly sensitive anti-virus software. The way to get around this is to whitelist moz.com in the software. If you are running Sophos Anti-Virus on Mac. Disable the option 'Block malicious downloads from websites, protecting your Mac from obfuscated, polymorphic and zero-day threats before reaching your browser'.
-
Enterprise firewalls that block us, which you may need to work with your IT department on if you do not have direct access to your firewall settings.
-
VPN connection/profiles. Disabling or removing the VPN profile has been known to be a common issue.
A couple of other things we've heard from customers experiencing this issue is that certain extensions were preventing the page(s) in Moz Analytics from loading for them. One of these is Adblocker +. I'd recommend checking to make sure none of the extensions you may be running in your browser is causing the access issues.
If none of the above works, I would recommend speaking to an IT professional about how to investigate the security settings on your computer that may be blocking your browser from accessing the site. The most common fix we've seen from others have been a re-install of their operating system but that one can definitely be a pain.
If you continue running into issues access the PDF's for your account, please send a ticket into Help so we can dive a bit deeper into this for you. Thanks!
-
-
Hi Sam-
Thanks for getting back to me.
I'm looking for the report that looks like this one: http://imgur.com/NX43azfAlso, when I try to access our campaign it seems to spin about 50% of the time. Not sure if that's a problem on your end or ours but I don't seem to have trouble with any other sites.
Thanks-
Jim
-
Hi there!
Can you be a little more specific in regards to the issue you're running into? I logged into your account and was able to access all of the rankings pages. They also all have data in them. If this is in regards to the PDF reports, there was an issue we ran into with them not displaying the keywords the last couple of days but a fix for this was deployed this morning and things are back to normal there. Hope to hear back from you soon!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Incorrect Reporting
Hi, We are trying to get a report for our clients for February but when we choose the dates 1st Feb-28th Feb, the actual PDF report has the incorrect dates on them (most say 6th Feb-22nd Feb). Is there any way to fix this because otherwise that will give our clients wrong information and in the long run it might be a decisive element for us to use a different keywords SEO tool. Many thanks, Leanne
Moz Bar | | LeanneDouglass0 -
Inaccurate results in MOZ Rank Tracker
Hello, We recently ran a test on Rank Tracker and got a result indicating that the page in question was in position #17. We did a manual check on a Google USA SERP for the query, and found that we weren't in results where the tool had indicated. Does anyone have any ideas on what might be causing this discrepancy? Thanks!
Moz Bar | | Critical_Mass0 -
MOZ Freshweb reported mentions that really does not contain any mention - anyone else experiencing this?
MOZ Freshweb reported links from "traffic.fullcontentrss.com" that doesn't really contain any mention. Is this a MOZ error or is it maybe since fullcontentrss.com has a javascript that pulls data into their own RSS, MOZ ended up crawling partially and as a result not reporting the correct URL? Anyone else experiencing this anomaly?
Moz Bar | | CPR_PTANTONO0 -
Why there is a big gap between MOZ and Google Analytics Keyword Ranking for my website?
Hello everyone, I've just started a SEO project and I'm very new in the field. Well, I tried to select the most interesting Keywords for my website. When I checked out what the current ranking for each one was, I noticed that between Google and MOZ, figures are totally different. For example, for the word "channel manager": on Google Analytics: #2 on MOZ: not in the top 50 I know that for Google Analytics, these numbers are average (12 months). But it cannot explain such a huge gap. Do you have an explanation for that? And also does that mean that I can't trust Google (really?). Because I also did some analysis with Google figures: Monthly searches, Competition... Thanks for you help! Happy Christmas, Floriane.
Moz Bar | | Frontdesk.Anywhere1 -
Problem Downloading Crawl Error Report PDF's
I am trying to download the PDF reports for the various 'crawl errors' - now some of them are quite large but would that justify why I am unable to download - the error is a straightforward one, see attached. Any ideas? Andy aDlViIN
Moz Bar | | TomKing0 -
Duplicate Home Page in Moz Report
I recently ran a crawl report in MOZ for www.laddersfree.co.uk and it has picked duplicate pages for my home page. The two pages are www.laddersfree.co.uk and www.laddersfree.co.uk The CMS System my developer is using is Concrete5. If you look at the source code there is a Canonical <link rel="<a class="attribute-value">canonical</a>" href="http://www.laddersfree.co.uk/" /> I am very confused as to why there are two pages picked up in the crawl. Can someone offer any advice please? Thank you. Jason
Moz Bar | | gymmad0 -
Suggestion for Improving the Crawl Report on Canonicals
This came up in the answer to a question I gave here http://moz.com/community/q/canonicals-in-crawling-reports#reply_222623 Wanted to post here to put it in as a suggestion on how to improve the Moz Crawl reports Currently, the report shows FALSE if there is no canonical link on a page and TRUE if there is. IF you get a TRUE response, this shows up as a warning in your report. I currently use Canonical to Self on almost all my pages to help with some indexing issues. I currently use the EXACT function in excel to create a formula to see if my canonical link matches the URL of the page (as this is what I want it to do). I can then know that the canonical is implemented properly, or if I need to manually check pages to make sure the canonical that points to another page is correct. I would like to suggest that the Moz crawl tool does this. It can show FALSE is the canonical is missing, TRUE if the canonical is present and SELF if the canonical points to the URL of the page it is on. I think for the most part this would be much more actionable information. I would even suggest that TRUE would need to be more of a high priority alert, and SELF can't do any damage, so I would leave that info in the CSV but not have that as a warning in the web interface. Thanks for listening!
Moz Bar | | CleverPhD0
