Different phone numbers in local listings
-
We are setting up Google My Business for a client who has multiple locations around the country. They use different phone numbers to track enquiries from different sources - Yell, Google+, Direct Web Traffic, PPC etc. Therefore the phone numbers can be different between Google My Business and local listings. How much does/would this affect the Local listing?
It may appear that Google is penalising for businesses try to understand their customers and where they come from!
-
So glad that helped!
-
Thanks, and great link and article...
-
Hi There!
This is a very important question you've asked. Unfortunately, call tracking is generally considered to be a no-no in the Local SEO environment. The basic reason for this is that the consistency of your business NAP (name, address, phone) around the web is considered to be a vital ranking factor, not to mention being important for customers. Inconsistent NAP (created by call tracking numbers) can lead to merged and duplicate listings and ranking problems.
The best post I know of that's been written, to date, comes from Mike Blumenthal and discusses what you should and shouldn't do in the Local environment with call tracking:
http://blumenthals.com/blog/2013/05/14/a-guide-to-call-tracking-and-local/
I think you'll find the above really helpful!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Call forwarding phone number from a satellite location?
Should I be cautious about using a local number that is forwarded on to my main office? I have 2 "satellite" offices. 1 has an actual phone number and line that is active at the location, and the other has a "local" number that is forwarded. The location with the actual phone number and line that is active at the location is performing much better, and I am trying to isolate the cause. Ben
Local Listings | | BSessions0 -
Google Suspended My business listing
hi there, Google has Suspended By Google Business Listing Google has suspended your page due to quality issues. there is No spam Things in My Business, i have Requested Google, But It has not made active Since 10 Days, Is there any way to make My listing Publish on Google please Guide me to which steps Need take Thnx
Local Listings | | innovative.rohit0 -
"Duplicate" on Google Local - Attorney and Business Listing
For our law firm, we have a Google Local listing for the firm (Riddell Law LLC). Google also created a local listing for one of the attorneys (Riddell) (we didn't create it, but are in the process of verifying it). Both listings are at the same address. Moz Local says these are "duplicates" - is that true? Would Google penalize us for this? I am not sure how to fix it - both the individual attorney and the business are in fact at the same address. If anyone has any advice I would greatly appreciate it! Thank you!!
Local Listings | | bpurdue0 -
Are there any services like Moz Local for Canada?
Was wondering if there would be a way to simplify getting NAP data out there and consistent for a business in Canada like we have here in the US with Moz Local? If not, are there specific sites besides Yellow Pages Group and the government site (ic.gc.ca) to submit their information? I'm sure Yelp, Facebook, Google, Bing, Yahoo, and all the usuals...but where else?
Local Listings | | JaxMediaTeam0 -
Listing a physical address on an ecommerce website?
Hey Mozzers! Got a question for you. I’ve been assigned my first ecommerce client. He doesn’t want to list his physical business location, as he fears that including his address will hurt him on a national level (he ships all over the world). He’s not particularly interested in ranking locally, although he wouldn’t mind it. He only wants to show a PO box address. Will this help or hurt him? I believe it’s the latter. Also, he has 16 shipping points across the U.S. Is it helpful to add these cities and states to the site? Thanks in advance! -Kanya
Local Listings | | RainmanCreative0 -
Same location, same industry, same phone number, old name
Hey Moz! I was recently hired for some local SEO work and discovered this about my client. His business used to be called something else before he purchased it. He has the same phone number and same domain name, but there are Google My Business pages for both the old name and the new name, both of which have the same address, phone number, and domain name listed on them. I am not sure what the correct course of action is. Should I begin removing the old information? It seems as though there is no penalty in place but I don't want to build a campaign on a poor foundation. Is there a way to let Google know that this old page should not exist anymore? Any advice would by much appreciated!
Local Listings | | Trojan_SEO1 -
Local Rankings for Second Business Location in the SAME City
I have an issue regarding local rankings for multiple locations within the SAME city, and I'm hoping to start a productive discussion about the various options for helping a second location gain visibility in the local pack. Here's the context…My business is an electronic cigarette shop in New Orleans, called Crescent City Vape. Our first location (Uptown) opened up a year ago and ranks very well in the local-pack as well as organic results for target keywords, as well as brand terms. Our second location opened up 2 months ago, also in New Orleans (Lower Garden District), about 3 miles away from the first shop. This shop, however, is not visible locally or organically, unless we get extremely specific with a branded search query like "Crescent City Vape Lower Garden District" or "Crescent City Vape St. Charles Ave." It does not rank locally for "Crescent City Vape" or "Crescent City Vape New Orleans" We have one website: crescentcityvape.com -- and both shops have a location landing page on the main site: crescentcityvape.com/uptown
Local Listings | | djreich
crescentcityvape.com/lower-garden However, when we launched our local SEO work for the first shop, we used the homepage as the URL in Google+ Local, as well as all of our citations. When we launched the second shop, we used the location landing page as the URL for G+ and all of our citations. We also added a location modifier to the business name on G+ Local: Crescent City Vape - Lower Garden District Both shops have 5+ reviews on Google+ Local, and both shops have citation profiles that are better than any other competitor. I'm confident that the local SEO basics are covered…and this is evident from the solid local and organic rankings for the original shop. My concern isn't that the second shop is ranking worse than the first. I expected this. But I am very concerned that the second shop doesn't even rank for a branded search like "Crescent City Vape." You have to get unrealistically specific with local descriptors to see the G+ local result for the second shop. e.g. "Crescent City Vape Lower Garden District". Here are some of the options and questions I've been pondering. Would love anyone's thoughts on what's worth trying and what might be too risky…since obviously I do not want to sacrifice rankings for the original shop. Changing the G+ URL of the second shop to the homepage (rather than that local landing page). In this case, G+ pages for both locations would link to the homepage. Then updating Moz Local and other citations accordingly with the URL as the homepage. My concern is that this will end up hurting rankings for the original shop more than helping rankings for the second shop. Removing the location modifier from the second shop's Google+ Local business name. When you google "Starbucks" or "McDonalds" you get a local-pack that usually includes 3 of their locations in the pack, and none have location modifiers. I'm wondering if the modifier is sending the wrong signal, because right now, when you Google "Crescent City Vape" only the original location shows up with a local result. Changing the modifier for the second shop's Google+ Local business name to something like "Crescent City Vape: New Orleans E-Cigs". Some of our competitors have added keywords to their G+ names and it's been effective for them. I know this is not aligned with Google guidelines, and may be a risky play. We don't have anything to lose with the second location if we try this…However, is there any chance this would negatively affect our original shop's rankings (since it's the same domain)? If we went in this direction, should I update our citations accordingly? And build new ones with this new "name"? Does page authority of the business URL have an impact on G+ Local rankings? i.e. would building quality links to the local landing page have much of an impact? i.e. is that a productive use of time and resources, as opposed to promoting the homepage and other more important landing pages? Appreciate your thoughts and feedback! Hopefully this discussion will be helpful for other businesses trying to rank for more than one location in the same city. Thanks!0 -
Completely lost Google Local rankings for main keywords
Hi there, Our website, petmedicalcenter.com, used to rank very well in Google in the local section - usually within the top 3 spots for 8 or so keywords. Then last fall our rankings started to diminish. We would rank really well for a few days and then would be no where to be found in the local section - this cycle kept going for a few months. Now, within the last few weeks our website is nowhere to be found in local for our usual keywords. After a few years of success with SEO, I know the landscape is really starting to change. My problem is that I don't even know where to start to try and get us back on to the top spots. I know this question is rather broad, but I am really at a loss here. Any help is greatly appreciated!! http://www.petmedicalcenter.com Main Keywords: veterinarian las vegas, vets in las vegas, veterinarians las vegas, las vegas veterinarians, vet las vegas Thank you for your help! Brant
Local Listings | | BCB11210