Moz Campaign Error
-
A lot of links seem to be broken or glitching with the Moz Campaigns dashboard.
For whatever reason moz decided to archive my campaigns without permission. It then will not let me activate them again, forcing me to recreate them. When I go to the campaigns page, it will not show me my active campaigns, including ones that I have just made and it is impossible to get to them unless I save the campaign id and manually navigate to it in the browser.
This has been tested on every web browser, so it is not some kind of user error or browser thing on my end.
How can I get to my active campaigns since Moz will not show them to me?
-
Hi Noah,
I've looked in our help desk queue under both your username and your company name, and I'm not seeing any tickets from you. If the link Erin gave doesn't work for you, you can also email help@moz.com and we can help you that way.
Thanks,
Keri
-
I'm glad that customer concerns are a priority here. Should not take this long to get some kind of solution to a problem
-
I tried to activate them before creating new ones. So there would have been no limits issue.
-
Hi Noah,
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Sorry to hear you're running into this! It looks like your campaigns were archived back in April due to a billing hiccup.
I'm seeing your active campaigns under http://analytics.moz.com/manage-campaigns#active, and your archived campaigns under http://analytics.moz.com/manage-campaigns#archived. The reason you currently aren't able to unarchive your older campaigns is because activating them would put you over your account limits. Have you tried archiving your newly created campaigns, and re-activating the old ones?
I don't want to share your campaign details over the intewebz, so if you're still running into issues, contact us Helpsters. Can you also send us screenshots of any error message you're seeing?
We look forward to hearing from you, and happy Monday!
Erin
-
Yes. As I said, all my campaigns were archived for some reason. They have that link to activate, but it will not work.
There are a lot of links throughout Moz Pro that acts like this.
The only way I can use any of the tools is if I scroll to the bottom and click "research tools"
If I just try to go to the products it acts like I am not signed in and gives me a pitch to signup
Also, when I try to save changes to a new campaign I get the following, "
Oh no! Looks like the page you were trying to access is temporarily down."
-
Noah, if you go to http://pro.moz.com/campaigns and click the Archived tab, do you see the campaigns there?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Looking for Moz Academy invoices
Hello, in December 2023, I purchased courses at the Moz Academy. To get my administration in order, I would like to have the invoices for these. Unfortunately, I can't find them anywhere. Would anyone know where I should look? The invoices from the Moz Academy are not among the invoices for the Moz subscription.
Product Support | | Nilsson-SEO0 -
Campaign Keyword Movement Over a Month
Hi there, This is specifically for the Moz support team, on one of my SEO campaigns the Ranking dashboard shows that there 19 keywords moved up - but - the PDF shos that 32 keywords have moved up. Why the discrepancy, please?
Product Support | | jasongmcmahon0 -
Is the Moz site behind for this week
We have not gotten our updated stats for this week. Is anyone else having this problem? We usually see the updates by 6am on Tuesday mornings.
Product Support | | baseballbargains0 -
Can I transfer my Moz Profile points to a new profile?
I've moved jobs and that meant changing emails and handing over my Moz account to the company. Afterall, it was the company that paid for the Moz account. I was wondering if I could transfer my points/profile to a new one? Or is it a case of starting from scratch again?
Product Support | | Diamond.Dog0 -
Multiseat account access to a single campaign
Hello, When granting access via multiseat, can this be done to a single campaign rather than a full account? Thanks.
Product Support | | hexdigital1 -
Moz pricing plans don't make sense
Hey. I posted a question about this on my other Moz account (one I use for moz local), but it appears to have been removed, so here goes again. Can someone from Moz please explain to me why that in your plans, as the price goes up and more campaigns are allowed, the amount of keywords tracked per campaign goes down? $149 plan - 5 campaigns - 450 keywords = 90 keywords per campaign. $249 plan - 25 campaigns - 1100 keywords = 44 keywords per campaign $599 plan - 100 campaigns - 3700 keywords = 37 keywords per campaign What confuses me here with your pricing plans is two fold Modern SEO requires a lot of quality content, interlinked together to rank well (in most cases). Your SEO guides even talk about this. Blogging is one of the most popular ways to do this. However, in any modest website these days, especially one that runs a blog, how does tracking only 37 keywords per campaign make sense? The fact is, that even your starter plan with only 90 per campaign doesn't make sense. My business website is tracking about 300 (that actually drive traffic). I provide my SEO clients with the same type of work I would do for my self, which again reinforces that 37 keywords is plainly pathetic. Every online pricing model I've ever seen follows one simple rule: When price goes up, you get more for your money, not less. At first glance you might think that is what you're getting when you step up a plan and get more campaigns, but then to have less keywords per campaign simply doesn't make sense at all. What does make sense is to have a more flexible pricing model. Instead of locking us into set tiers which don't really make sense, you should allow a more flexible pricing BEFORE we have to go up to enterprise. Why not have a per project price of 'x' price per month, then have a price per keyword or maybe per 100 keywords. This would allow all of us the flexibility to run campaign depths that make sense for us, not for your counterintuitive views of how we should be tracking them. Again, I'd really like a Moz staff person to respond to this as the last time I commented about this, it was removed.
Product Support | | Multiverse-Media-Group0 -
Latest Moz reports (pro) not including competitive link analysis
Hi Pls advise when these have been regenerated once fixed or will they just be emailed out automatically ? My clients all after their New Year monthly & quarterly reports hence this info is needed urgently, pls advise ? Also when will reports start showing social data in the reports and also when will the data that currently shows on the dash start to be accurate ? (or are you leaving this 'as is' on pro since your migrating to Moz analytics ?) Many Thanks Dan
Product Support | | Dan-Lawrence0