Universal cookie loss specific traffic

[MarcelMoz]

Hi there,

A month ago we have installed the Universal Analytics tracking code on our website (www.smartphonehoesjes.nl). Since that time, direct traffic has risen unnaturally and organic traffic dropped unnaturally. I dived into this problem and I discovered there is a cookie loss on when visitors are switching from /cart to the first step checking out.

The problem is that not all browsers cause these cookie issues, only Safari and IE older versions (9 and older) and some cases of Chrome. All iPads cause cookie issues (50% of all cases). iPhones cause not a single problem because we are using a separate mobile (m.) site which does not cause cookie problems. We don't have a mobile site for tablets yet, soon it will come.

My biggest question is: how can I fix the Safari desktop cookie loss after switching domains from /cart to the first step of the chckout process? Olders versions of IE will slowly fade out and the iPad problem will be fixed when the mobile website is available for tablets.

I hope someone can help me.
Thanks in advance.

Marcel

[jorrito]

Gladly Lightspeed (formerly SEOshop) has resolved this issue and a webshop like Telefoonhoesjestore.nl will lead to a checkout page on the same domain

[MarcelMoz]

Hi Jeff,

Thank you for your response.

The multiple domains are not the problem since all browsers except Safari are working fine. Cookies are passed correctly from our domain to the webshopapp.com domain.

The thing is only Safari is having problems with the switch from our domain to the webshopapp domain. Something tells me that Safari isn't fully understanding the new Universal Analytics script yet because we didn't have any troubles back when we used the 'old' asynchronous script.

Marcel

[customerparadigm.com]

Marcel -

I do see on your site that if you start the process of purchasing, you are on the http://www.smartphonehoesjes.nl domain.

But when you go to checkout on the site, the checkout page is here:
https://smartphonehoesjes-nl.webshopapp.com/checkout/method/

You have a subdomain of the Webshopapp.com.

The challenge with this is that cookies set from the www.smartphonehoesjes.nl won't be able to be accessed when you move over to the *.webshopapp.com domain.

You could get around this if the Webshop App system allows you to add tracking codes, such as a conversion tracking code as a 1 pixel x 1 pixel iframe on their site, and then you can read and set the cookie from there.

Or, you could migrate your checkout page to the main domain, so that you're not taking the end user to a different domain for the checkout process.

Hope this helps!
-- Jeff