2 businesses same phone number
-
I was wondering how I should approach a scenario where I am optimizing two different companies websites that have the same phone number but different addresses. This sounds like a weird scenario, however it is out of my control. Is treating them as two separate companies fine, or do I have to take special precautions when submitting business directories and what not? Thanks for everyone's help!
As a side note, is their a way to use Moz Local with both companies, right now it is getting confused as to what business belongs to what listing.
-
I agree with Miriam and give a thumbs up to her thorough response. I would only add that not having an additional number for the separate business is pretty inexcusable. With Skype, Anveo, or any other myriad of VOIP and cell options, getting another number is a dirt cheap cost for someone running a legitimate business. Plus the value it adds for the business should more than cover the $50 or so they'd spend yearly. If they still want the number to ring to the same line, the could just set up call forwarding on the new number... Again, all that should cost less than $100 a year and probably be even cheaper than that. Best of luck!
-
Hi There!
I would really urge you to explain to the business owner that sharing a phone number is liable to create problems for them in marketing the business. Their Google+ Local listings could merge, mixing up their data and adversely affecting each business' ability to rank. Moreover, if the two businesses are sharing a phone number, I'm guessing that they have some sort of call center that's trying to divvy up calls for one business or the other and Google expects each individual business to be directly contactable at its local number.
This might be a good thread on Linda Buquet's forum to show the business owner http://www.localsearchforum.com/local-seo-ranking/10508-business-2-offices-but-one-phone-number.html with an explanation of why no one would want to risk this kind of headache when a separate phone number should be an affordable and quick acquisition for any business.
If the business owner will not listen to this advice, then I would only suggest undertaking working with them if they remove all references to the phone number from the Internet for one of the business and solely promote contact information for the second business. This suggestions is not likely to be well received, because doubtless the owner wants to market both businesses, but it would be really frustrating to me personally to undertake marketing in this scenario knowing it could just create a mess instead of the good results I'd hope to be creating for the business.
On the Moz Local side, what you're seeing in the results is a pretty good illustration of the confusion a shared number can cause. While I believe you can list two businesses with the same phone number, I'm not 100% certain about this, and would recommend you contact the Help Team for further information on this. So sorry you're in a tough situation with this client - sounds like it needs some careful thought and a good chat with the business owner.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Categories for Google My Business pages - do they need to match terms on website?
I have a chiropractor client with three locations. Because the Chiropractor category is very competitive, whomever originally set-up their GMB pages elected to use the category "Pain Control Clinic" for two locations, and "Medical Center" for the third location. They rank badly for these categories. Their website does not contain many signals for pain control or medical center; it is very much chiropractor focused. Is this something Google takes into consideration when deciding how to rank GMB pages?
Local Listings | | Marce5210 -
How to verify Google My Business (GMB) account in Dubai, United Arab Emirates (UAE)
Hi folks, I know the majority of you are based in the US, so won't be experiencing the same problem as me. I have set up a Google My Business account for a company here in Dubai, United Arab Emirates. The only problem is that I can't verify it using the normal methods like a postcard being sent out as the UAE doesn't have a postal service, so there are no postcodes to target an address. Basically I go through the process of creating a GMB account, setting the address details and map marker, then try to verify the account by postcard (this is the only way). I wait 14+ days but still no postcard arrives for obvious reasons - no postal address! So - my question is, how do we get round this problem? I know it can be done as there are plenty of businesses out there in Dubai that are verified on Google maps and GMB. Any advice or input would be greatly appreciated. Thanks
Local Listings | | SeoSheikh0 -
Google My Business - bulk location upload vs. single upload
Hi there, I have a question regarding Google My Business listings: We currently have a business with few offices (less than 10). Each office has it's Google listing under the same Google account.
Local Listings | | OrendaLtd
We plan on opening new offices at a certain pace, let's say two a month, which means we'll have more than 10 listings in the near future.
As far as I recall, Google allows up to 10 listings per account, which means it won't suffice. On the other hand, We do not have 10 offices at the time being, which means we're not eligible for a bulk upload. Any ideas how to handle this situation?0 -
Connecting multiple locations under one Google business listing ?
I am working for a client with multiple locations across U.S. and trying to add multiple locations under one Google business listing ? Is there a any way to add multiple locations in one listing, or every location needs to have its own business listing ?
Local Listings | | singhk0 -
Local citations from business directories in other countries
Hi all, I normally work for clients in my home county (The Netherlands) and with local citation building I focus on Dutch websites or well know .com websites in the Netherlands. My rule of thumb kinda was, if it’s not known in the Netherlands it isn’t worth getting mentioned there. Since The Netherlands are pretty small and I think Google ain’t perfect I was wondering if it makes sense to list a Dutch business on any .com business listings that are internationally big, but aren’t well known in the Netherlands. Two reasons that got me thinking this direction: A big well known Dutch company offers a service such as Moz local and did integrate their service with several international business listing websites that I never heard off, since these business directories focus themselves on other parts of the world. Google ain’t perfect and I think they got more budget to identify trustworthy business directories with an international focus or a focus on America then with a focus on The Netherlands. So I’m wondering if it makes any sense to list a Dutch business on let’s say the top 20 international business directories (although these directories don’t have any brand recognition in The Netherlands).
Local Listings | | Bob_van_Biezen0 -
How can I add another Google Places listing to my existing business?
Hey there, Does anyone know how I can add another Google Places listing to the following account? The company now has two stores so I'd like to get both listed. https://plus.google.com/u/0/b/107389046695957843430/+FinsahomeCoUk/posts I've tried using https://www.google.com/local/manage but that only appears to let you add a minimum of 10 locations?
Local Listings | | Webrevolve0 -
2 phone numbers in our SERP snippet are incorrect. How do I fix it?
At the special rich snippet at the top of the SERP, we have 5 phone numbers, but 2 of them are for something specific and need to be removed. Do you know how to do this? I've looked up the 2 phone numbers and they appear to only be on PDF documents. Any ideas?
Local Listings | | FOTF_DigitalMarketing0 -
Google Places for Business was removed after 6 months
Hello Everyone, After 6 Months, Google has removed us from Google Places for Business and Maps. We did everything properly and we where serving on the 3rd position. Now it seems that the listing is back in Pending? 1. Does anybody have any suggestions how to proceed or how to handle this?
Local Listings | | EVERWORLD.ENTERTAIMENT
2. Can we use places listings again using the same Address?
3. How long will it take to process again?
4. We also heard that some one might of complained?? Your help is much needed. Thanks0