Can Delete
-
My trial just expired and I had forgotten to cancel.
-
Ok thanks for the response Keri
-
Usually, that's something that you do after you've contacted the company that charged the card in the first place, and also is something for when the charge is fraudulent, product is broken, etc. In this case, Moz did what we said we'd do at the start of the free trial, and we also send out a reminder email nine days before the trial expires. We're usually fairly understanding in cases like this, and it is best to contact the company first in these cases.
-
why don't you tell your bank to send the bill back?
-
I personally don't have access to the billing system, so I myself am not able to refund you. Our help desk team does have the option to offer refunds, and they will be contacting you as soon as they can regarding this.
-
Your not giving me a refund? It hasn't even been a day! Please, I will never use this again!
-
I can't refund you, but I do see one ticket from you in the help desk from this morning (Seattle time). We will be getting back to you as soon as we can via the help ticket.
-
I EMAILED MULTIPLE TIEMS AND NO ONE HAS RESPONDED !!!! IT JUST CHARGED TODAY PLEASE FIX!!!!! PLEASE
-
Hi! Please drop a note to us at help@moz.com and we'll be able to work with you on this.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved How can I create a custom gift box using MOZ's products, and what are some creative ideas for designing the packaging?
Creating a custom gift box using MOZ's products can be a fun and thoughtful way to personalize a gift. Here's a step-by-step guide on how to do it, along with some creative packaging ideas: Step 1: Select the Products
Product Support | | MeltonMark8888
Browse MOZ's product catalog and select the items you want to include in the gift box. Consider the recipient's preferences, interests, and the occasion for which you're creating the gift box. Step 2: Choose the Box
Select a Galaxy Gift Box that will fit the products comfortably. It can be a plain cardboard box or a decorative one, depending on the overall aesthetic you're aiming for. Make sure the box is sturdy enough to protect the contents. Step 3: Gather Materials
Besides the products, gather materials for packaging, such as tissue paper, bubble wrap, or shredded paper for cushioning. You'll also need ribbon, twine, or other decorative elements for the finishing touches. Step 4: Arrange the Products
Arrange the chosen products inside the anniversary gifts for men . Place larger items at the back and smaller items at the front for visibility. Ensure that the arrangement looks aesthetically pleasing and well-balanced. Step 5: Add Filler
Add your chosen filler material to protect the products during shipping and to enhance the presentation. You can use colored tissue paper, shredded paper, or bubble wrap.
Gift Box Max0 -
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?
Howdy, I'm the record administrator on a Moz Pro record. I have alloted a seat to a consultant who's accomplishing some work for me and they state they can't get to a mission's rankings report? The deal with client's segment shows them as grabbing a chair permit? It's been given and acknowledged by them? Thanks vape juice
Product Support | | RajaGG0 -
Can I move analytics campaigns from one Moz Pro account to another?
Hello all, hoping someone can help - couldn't find anything on this subject in the Q&A already... I'd like to associate some existing Moz analytics campaigns with a different Moz Pro account, is this possible? I know I could just start a new analytics campaign in the different pro account, but I don't want to lose all of the data Roger has already collected on the site; I feel it would be a tragedy after all his hard work, and it wouldn't be convenient for me. Hoping someone can help!
Product Support | | sbridle0 -
Can i Have multiple Users on Moz. I want to give access to someone.
I want to provide an employee access to moz. Sharing my personal login and password is always risky. is there another way?
Product Support | | prestigeluxuryrentals.com1 -
One of my campaigns is missing. Can it be recovered? Where did it go and why?
The missing campaign is Solaris (SolarisVail.com). It was the first campaign created in my Moz account. For some reason, it's not appearing in my campaign list. I really don't want that campaign to simply be gone.
Product Support | | Theron0 -
My campaigns are all missing and can't access archives
"Oops! Try refreshing the page, if that doesn't work, please click here to contact our help team." Yu0PY7g
Product Support | | matthewjharris0 -
Can I list my campaigns in alpha order?
My campaigns are listed by date...helpful for some things...but I would like to list them in alphabetical order. Is there any way to do this?
Product Support | | ArtUnlimited0