Multiple Sites, Different Names, Same Business. Gray Hat?!
-
Hey there, Mozzers! I need your help.
I have a new client whose new site just went live. Today, I started the process of cleaning up their business listings throughout the web. To my surprise, I noticed that a lot of the directories already had a website domain included. I called my client to find out what was going on. Turns out they already have a site with another company, targeting the same keywords. I came across this site before during competitive analysis, but never put two and two together since it has a different name, phone number and branding (logo, color scheme, etc.). I asked if he was willing to change the link to his new site (the one we're doing SEO for), and he flat out said no. He knows the site is doing well in the SERPs and doesn't want to harm its rankings. sigh
His advice? Create new listings for his 2nd location. This location has a different physical address and phone number (no toll free/shared). But I feel like this is wrong. It's the same business, but we're trying to pass as another company just to get 2 sites to the top of the SERPs. This might also confuse users.
What do I do? Plus, does that mean we should only include the 2nd location on the site we created and not the 1st? I already have a disadvantage since all the quality link juice is going to the other site. smh
I need y'alls advice, please!
-Kanya
-
You are so right, Miriam! I informed my superior of the consequences of moving forward, but it seems like they're going with Situation B anyway. Oh, well. Thanks for the advice, though - you're awesome!
-
Wonderful. Thanks, Ryan!
-
Good discussion going on here, and agree with Ryan 100% about informing the business owner of the risks he is taking and, if you choose to continue serving this business, structuring the contract so that you are not responsible for negative outcomes.
One of the major risks I would discuss with the client is this, at least the way I am understanding what you've described.
-
The business had a site and built citations for it at location A.
-
The business then had you build a second site covering locations A and B and wants you to build citations for business B.
If this is correct, the trouble is that the business now has TWO websites representing the location of Business A and this is pretty much guaranteed to cause holy heck on Google's end. Google wants to find a single authoritative website representing each physical location (each Google+ Local page). Finding 2 authoritative websites representing location A is going to cause confusion and could water down the authority this client has built for business A, decreasing the benefits he's earned. The client needs to hear this.
Ideally what should be happening here is that:
A) The customer fully separates out his two businesses, legally. He runs 2 different companies out of 2 different offices with no connection between them. He runs 2 different websites and supports them with 2 unique citation sets. This would be the above-board, risk-free approach.
B) If the customer will not do this, then I agree that he is making a poor choice in trying to make a single company seem like 2 different businesses, doubtless for SEO purposes. I see trouble ahead for the business if this is their approach to marketing. It's possible that you could continue to work on the site you built, removing ALL references to the location of business A and only building citations for location B, but without knowing all of the nuances of this, it seems pretty iffy to me.
I totally sympathize with the pickle you're in on this, not having realized what the company was doing before you developed their new website. You could choose to walk away from the contract if you are not comfortable moving forward. I'd personally be tempted to do so, if the client refused to act on my marketing advice regarding this. At the very least, the one thing you have learned from this is to structure into your initial client discovery form questions regarding all sites they currently own. This is a hard way to learn this - but an important lesson, for sure.
-
-
Thanks Kanya. That makes more sense. I would inform the client of the risks, restructure the contract to address those risks, then move ahead as though it is a completely different and non-client business.
In addition to the risks of some sites not wanting to list both businesses (I'm guessing that when people answer the phones from either one they say, "KM Realty") the other site would pretty much fall under the realm of competition if you're only contracted to work on the new site. From that perspective you're obviously not engaged in trying to affect it negatively, but you are trying to rank the new site as highly as possible which could in turn cause the old site to rank lower.
If the client wants you to perform a balancing act between the two, the contract should likely include both sites. Cheers!
-
Hi Felip3,
Thanks for your response. I see where you're coming from, but, to use your example, Wal-Mart & Sams are separate entities. On our end, both sites are for the exact same business. I'm not judging in any way. I just want to make sure I don't something that'll hurt either site.
-
Hi Ryan!
The website we created is supposed to represent the business as a whole (they're a real estate brokerage company), not just one location. I'll elaborate a little (using fictitious names, of course).
Site #1: Domain is TexasRealtyForSale.com. This site has its own logo with "Texas Realty For Sale" on it. There is no physical address information, just a phone number and contact form. Ranking very well for many keywords (e.g., texas real estate for sale).
Site #2 (the one our agency created): Domain is KMrealty.com (close to actual business name). We included their actual logo, phone number and two locations (separate cities). We targeting similar keywords.
When you search for "KM realty," they pop up in several directories and other sites (e.g., YP, citysearch, etc.). The website listed in these directories is TexasRealtyForSale.com.
I asked them if I could change the link to point to our new site (for SEO purposes), but he said no. Since Site #1 is doing very well, he doesn't want to change anything. The issue is: we were contracted to do SEO, as well. I had no idea they were associated with TexasRealtyForSale.com (they never mentioned anything beforehand).
Hopefully this makes more sense!
-
I think that's just a business decision that the owner took that has nothing to do with SEO. He wants to business under 2 different names and build two brands, which makes sense on the business side because he can have one brand to target public A and another brand to target public B.
There are many cases where competitors company are own by the same group or person, for example, Walt-Mart and Sam's Club. There is nothing wrong on trying to dominate the whole market that's how capitalism works.
In my opinion, you were hired to build the second brand SEO and is not your job to judge his business decisions or complain because the other brand that he owns already have good links.
-
Hi Kanya. Just to clarify, you're saying that this new site is going to represent a new store? And that the new store has a different phone, location, name and domain name? To some degree it sounds like it would fall under the franchise model when doing local listings... Yet it also sounds like they sites and stores are trying to be different enough that a customer wouldn't know that they are owned by the same person if they visited either a physical location or the site. Ultimately it sounds like more cost and work for the owner, but if they're willing to differentiate that much between stores, it sounds that's part of their overall model. Still, a few more details would help. Cheers!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Managing Multiple Outdoor (unverifiable) Locations in GMB.
Hello Guys, I have a question about GMB best practice for a physical location, it actually applies to two sites I have. 1. A predominantly online fitness site but with two 'clinic' locations, which are rooms i hire and cannot claim the location. 2. An in-person fitness service, with no physical location, other than my actual home, and 10-20 location pages that have in the past (pre-GMB) ranked quite well. My question really is, what is best practice here, how to you deal with multiple locations when you cannot actually verify you own them, because they are just areas you work in, run classes or meet clients etc? Thank You!
Local Listings | | scott_laidler0 -
Google My Business answers not appearing
We've been trying to use the GMB Q&A feature as a lot of customers seem to be engaging with the listing/asking relevant questions. However, sometimes we answer a question directly from the business listing account but it does not appear (no error message is shown when posting either). When we go to re-post the answer, the text is sometimes still visible in the answer box field. Any ideas what might be causing the issue?
Local Listings | | Wagada1 -
Is it necessary for a single location business to have a location landing page?
I'm working with a dental practice that has one location that they use to serve a service area radius of about 15-30 mins drive time, which encompasses several other small towns. I understand the value of having individual location pages for a multi-location business, but is creating a location page for a business with a single office considered best practice as well? The entire site will be optimized for the city name that the business' physical office is located in. I'm considering creating a single location landing page that I'd link to from the footer and about navigation of the site, which would be similar to the template Miriam Ellis laid out in this awesome post: https://moz.com/blog/overcoming-your-fear-of-local-landing-pages In doing this, I'm hoping to create a place for office photos and driving directions from the nearby towns in order to name the different cities in the service area. However, I'm concerned about the location page competing with other pages on the site, which will be better optimized for conversions in my opinion. Does anyone have advice on best practice here?
Local Listings | | formandfunctionagency0 -
"Duplicate" on Google Local - Attorney and Business Listing
For our law firm, we have a Google Local listing for the firm (Riddell Law LLC). Google also created a local listing for one of the attorneys (Riddell) (we didn't create it, but are in the process of verifying it). Both listings are at the same address. Moz Local says these are "duplicates" - is that true? Would Google penalize us for this? I am not sure how to fix it - both the individual attorney and the business are in fact at the same address. If anyone has any advice I would greatly appreciate it! Thank you!!
Local Listings | | bpurdue0 -
Creating a Google My Business listing in a used location
Hi! We're expanding our business and opening a new office. The location of that office is a shared office with another company, Will it be possible to verify the listing in Google My Business even tough there's a verified business there?
Local Listings | | OrendaLtd0 -
Google My Business
I have a quick question about Google my Business listing. If moving a business to a new location, would all you need to do is edit the listing with the new NAP? The business is verified. Would I need to do anything else? Thanks for your help.
Local Listings | | Kdruckenbrod0 -
'People Also Searched for' appears on some but not all local businesses, why? (Google Local Knowledge Panel)
I have a client who does not want the 'People Also Searched for' section on the Google Local Knowledge Panel to appear. I informed her that this is a standard part of the search presentation and that we cannot change. She then pointed out that the 'People also searched for' does not appear on her competitors' Google Local Knowledge Panels. (See the attachment for comparison) This raises a couple of questions: Why are the local businesses different? Can I change the content of her panel? I would appreciate any feedback. google-local.jpg
Local Listings | | sirgeorge0 -
G+ Local Business Page vs. Brand Page Problems
I'm struggling a bit with a Brand page vs. Local page on G+ and wondering if anyone here has had this same problem and found a solution.... This is related to a business that has a does have a physical address for a head admin office, but they provides a financial service to people across Canada over the phone. So although the business has an address and local phone number for admin purposes, it doesn't want people showing up at that address and definitely doesn't want to be considered a "Local" business. However, Google automatically creates the local listing in google maps, which the business has claimed but otherwise does not want to maintain. Instead the business has a Brand page on G+ (not local) which it has linked to the domain and actively maintains as their G+ business page. The trouble is, Google is associating showing the local listing as the rich snippet in in their organic result instead of the Brand page. Is there anything the company can do to further help Google associate the Brand G+ page with the website instead of the local listing? I already tried removing the link to the website from the local listing in hopes that would dis-associate it with the domain. That got rid of the rich snippet, but now the local listing shows up as a separate organic result just below the main company website, which is just as bad or maybe worse. To confirm, the website IS linked to the BRAND page using rel=publisher, and the brand page does have a verified link to the company domain. Thanks for the help!
Local Listings | | PlusROI1