Google Reviews
-
We operate a printing company, and at the moment we have two locations in Houston, Texas. Our newest location just opened and so it has no reviews and no real content on Google +. A very satisfied customer seems to have posted two back to back reviews on the second location and it now seems that location no longer pulls up. It used to be that when you googled our business name that both locations pulled up it seems to pull just first more well established location. The second location can still be found but for whatever reason it no longer shows up with our other results. Should we tell the client to remove one of the reviews? I hope we don't get penalized for this
Appreciate your feedback.
C
-
Hi Carlos,
Good thread! You're dealing with 2 separate issues, as I see it.
Issue 1 - Your customer shouldn't be leaving you back-to-back reviews on any platform. If you know this customer and can ask him to remove one of his reviews, that would be wise.
Issue 2 - The fact that both locations are no longer showing in the local pack for your search term may have nothing to do with your customer's odd review activity. Rather, it may have to do with competition. Unless you have few competitors, it's not terribly common to have more than 1 location show in the same pack for a product or service search. So, just looking for 'printing houston', Google may choose to only show your business once, regardless of you having 2 locations. Branded searches are different. If I look up 'Whole Foods Houston', Google is likely to show me multiple Whole Foods locations all in the same pack. So, you may simply be dealing with the presence of competition in your city, in which case, thinking about this from a hyperlocal standpoint may be your best bet.
For more on this, see: http://moz.com/blog/mastering-serving-the-user-as-centroid
That being said, it's always wise to keep an eye on your reviews and if a customer has somehow gotten the wrong idea about helping you by posting multiple reviews, outreach to them would be very smart. It wouldn't be good if Google wrongly decided this was some sort of spammy campaign on the part of your business.
You can also petition Google now to have a review removed: http://blumenthals.com/blog/2015/04/03/new-google-support-option-offers-a-form-to-contest-reviews/
Hope this helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Reviews and Propogating
Hi, I am wondering about the best way to ask a customer for reviews. I've read in articles back in 2016 that Google my places reviews will often show reviews from facebook page if they are linked together appropriately. Is this still true? Does anyone know additionally of other sites that do this ?
Reviews and Ratings | | therealtechs0 -
Yelp hides my reviews
Hello, This is pretty frustrating. This is the third time Yelp has hidden a review for my business. I don't know why. I am trying to get lots of reviews on different platforms but I feel at the mercy of Yelp as they decide what to show and what not. I think it was triggered when I actually replied to the reviewer on Yelp. I should have done nothing I think. Any hints or reasons why this might be happening?
Reviews and Ratings | | AL123al1 -
What's the best way to keep Google My Business reviews when the business changes names?
I work with an interior designer who is re-branding and changing her business name to focus specifically on windows. Can she keep her GMB reviews and just change the name of her business, then reverify with Google? She doesn't want to lose her current local pack ranking.
Reviews and Ratings | | obkommy1 -
Why does Google return 1 star reviews in local listings as the "most helpful"?
I have a client who has recently received two 1 star reviews on Google local (unhappy customer and unhappy customers boyfriend). This is affecting an otherwise flourishing business as these two 1 star reviews are displayed prominently when you search for the brand in Google. They have since received more positive reviews, however Google insists on displaying, what they term, the "most helpful" reviews first. Why are these 1 star reviews deemed "most helpful"? In all honesty, they aren't even really that helpful, with the latter verging on slanderous. We are in the process of reporting this one as it personally attacks a member of staff, however, whilst we tentatively wait weeks for a response, I wondered if anyone has any idea on how G decides which reviews are "most helpful"? When there is no option for other users to rate these reviews as helpful (such as on play store).
Reviews and Ratings | | Silkstream0 -
Yelp to Show Evidence of "Review Fraud"
I just came across this post on SELand: http://searchengineland.com/yelp-adds-link-to-evidence-of-review-fraud-222740 Has anybody noticed this on their/a client's Yelp page? I'm curious to know what percentage of listings have received this type of flag. What are your thoughts on this new implementation?
Reviews and Ratings | | JimmyPage1 -
Schema Markup for email with review action for Google places listing - Auto segment.
Hi Guys I have been trying to integrate schema markup with review action into car purchase emails to drive additional reviews for dealership google places listings. I have used the below mark-up but im struggling to get the review action when defining itemtype as AutoDealer. When changing itemtype to FoodEstablishment the review action works perfectly. Has anyone got any suggestions why this may be or have any experience using the review action within emails for google places or itemtype other than FoodEstablishment. I have read the great Moz post on this here but im still struggling. Thanks in advance for any help! See mark-up below... http://schema.org/EmailMessage">http://schema.org/ReviewAction">http://schema.org/Review">https://schema.org/AutoDealer">https://schema.org/Rating">http://schema.org/HttpActionHandler">http://schema.org/Property">http://schema.org/Property"> http://schema.org/HttpRequestMethod/POST"/>
Reviews and Ratings | | MBASydney0 -
Moving my photography business to another state. Is it possible to transfer Google My Business listing WITHOUT losing my Google Reviews?
A friend of mine is transitioning her photography business to another state. She moved about 5 years ago and consequently lost all of her Google+/Yelp reviews. Having reviews as a photographer is EXTREMELY important for her business reputation. She doesn't want this to happen again. Is it possible to change the location of a Google my Business page and keep the existing reviews? Thanks
Reviews and Ratings | | RosemaryB0 -
Google places user reviews + New URL
I currently have a Google places location.
Reviews and Ratings | | Mark_Ch
Years of hard work, sweat and tears have resulted in a high number of user reviews. I'm looking to rebrand and therefore change the website url. Will changing the url in Google places reset my profile or remove my user reviews. Any help would be much appreciated. Thanks Mark0