Ww.domain.com coming up with error

[Direct_Ram]

our domain is showing in moz with the following error in crawl reports

Crawl Error

We were unable to access your homepage, which prevented us from crawling the rest of your site. It is likely that other browsers as well as search engines may encounter this problem and abort their sessions. This could be a temporary outage, but we recommend making sure your network and server are working correctly.

note that the url being displayed is ww.domain.com and not www.domain.com . we do not have a 301 in place, we have switched off wildcard forwarding from the server..

its acting as the url is a subdomain that is not working.. should i just ignore it?

[Direct_Ram]

hi sorry for late reply,

yes its working elsewhere whcih is strange.. its also working here but gives this extra message about this subdomain we dont have and is not active

thanks again

[PatrickDelehanty]

Hi there

Can you provide a URL? One thing I would do is check your Robots.txt & meta robots and make sure everything there is fine. I would also go through your account in Moz and make sure that you properly set up the campaign and that you don't have a typo somewhere or clicked something that would cause your URL to be crawled the way it is by Moz. I would also take a look at your internal links and see if something could be wrong there.

Have you tried crawling it with ScreamingFrog or any other crawler services? Have you seen any other errors elsewhere?

Let me know, good luck!