Have You Influenced Google's "Reviews From Around the Web"?
-
This seems like a frustration for many who do SEO for local business. The Google Plus aggregation of reviews is vaguely created and out of our control. Or is it?
The most I can find about it is at: https://support.google.com/business/answer/3474120?hl=en&ref_topic=6109351
I have clients in the accommodation industry who are reviewed thoroughly on similar sites to one another. Some of these clients have 100+ "Reviews From Around the Web" where as others are stuck at one or two reviews. My thoughts are that the business name, address, and phone details would allow Google to link the review with the local listing. I'm not sure and doubt this is just the case because the low-review listings have consistent NAP details.
Have you been able to get reviews aggregating for a local business in their Google Plus?
-
Hi Fastrack!
Yeah, it's an interesting decision. For now, they're gone. But, there's always the possibility that this feature could reappear at some later date in a new form, with new chosen sources. We'll see.
-
Thanks for sharing Miriam.
No point solving this issue then. "In order to make sure we are showing the most accurate and current content about your business on Google, third party reviews will soon no longer be visible in Google My Business." My interpretation of that was "we're missing a lot of reviews for businesses like yours and have incorrectly associated another businesses' reviews with yours so we'll throw away this feature and focus on the Google monopoly."
-
Hi Fastrack,
Odd coincidence that you should ask. You'll want to read this:
http://localu.org/blog/google-more-reviews-links-removed-from-knowledge-panel/
This feature has just disappeared from the knowledge panel. Something's up. Don't miss the comments on the post.
-
Hi there
On the Google My Business page, reviews are counted from the page itself (obviously) and, from what I know, three other places:
Yelp (which also powers Apple Maps)
TripAdvisor
If you get reviews in these places, they should also aggregate into reviews on your Google My Business page.
However, how Google picks and chooses these reviews I'm afraid is a bit luck of the draw.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google My Business right had side block disapeared for a brand search
Hi Just redeveloped my site and went live end of April Since then whenever i do a branded search the GMB 'pack' has always shown on the right hand side whenever i do a branded search but it has disapeared as of the last couple of days. Any ideas why this can happen ? and is it anything to worry about or just a google 'glitch' that should right itself soon? If not any ideas how to fix ? (accounts and website all properly linked) etc When i go to GMB dashboard and click 'View on Search' it does show up as it should, but not when i go to do a google search for the brand name !? All Best Dan
Reviews and Ratings | | Dan-Lawrence1 -
What is the best online reputation management software for generating legitimate Google (and other online) reviews?
Hello! Does anyone have a good experience with using an online reputation management tool to help generate online reviews for a Google My Business listing, Facebook, etc? The reason I ask about a review software is because of my client's age demographic (50+), so we need to have an automated system to request reviews from their clients and to make it simple for them to leave reviews.
Reviews and Ratings | | eport122 -
Google My Business - Switching from Local to National Presence
Hi, Before I started with my current employer (a national B2B company), someone set them up with a Google My Business page that has resulted in the home office appearing as a local search result. As a result, our competitors have a much more professional national Knowledge Graph sidebar complete with logo, Wikipedia blurb, social links, etc. displayed while we have a local result with reviews, images, and Google Map location. Since we are a B2B business with a national presence, I am trying to transition from the local to broader company Knowledge Graph result, but I'm struggling to find information on the best steps to remove the local result. While the reviews are improving, this is a service-based business with a B2C element when it comes to end users, so historical reviews have been unkind -- to the point that I'd like to make the transition to a national presence not only to better reflect the entire region we serve, but also to remove as much review visibility as possible. The only option in Google My Business I've seen so far is to report the business as being closed, which, of course, it is not. I know a big Step 1 is to get a new Wikipedia page for the business created. (The company is legitimately deserving of one. I'm still trying to find the most effective approach to tackling this without violating Wikipedia policies. ) Outside of that step, however, is there any sort of process someone can recommend for tackling this local-to-nation Google transition? Thanks, Andrew
Reviews and Ratings | | Andrew_In_Search_of_Answers1 -
Do people receive notifications when you respond to their Google reviews?
If someone leaves a review of your business on your Google My Business listing, and you respond to that review, will they receive an email notification of your response to their review? We are working with a client who has unanswered reviews from several years ago, and though it's best practice to respond to all reviews, we didn't want to respond to reviews from 2013 if the person (who has likely forgot about their experience with the business in question) is going to get an email notifying them of our late response to their review. Thank you!
Reviews and Ratings | | BlueCorona1 -
Why does Google return 1 star reviews in local listings as the "most helpful"?
I have a client who has recently received two 1 star reviews on Google local (unhappy customer and unhappy customers boyfriend). This is affecting an otherwise flourishing business as these two 1 star reviews are displayed prominently when you search for the brand in Google. They have since received more positive reviews, however Google insists on displaying, what they term, the "most helpful" reviews first. Why are these 1 star reviews deemed "most helpful"? In all honesty, they aren't even really that helpful, with the latter verging on slanderous. We are in the process of reporting this one as it personally attacks a member of staff, however, whilst we tentatively wait weeks for a response, I wondered if anyone has any idea on how G decides which reviews are "most helpful"? When there is no option for other users to rate these reviews as helpful (such as on play store).
Reviews and Ratings | | Silkstream0 -
Google Reviews
We operate a printing company, and at the moment we have two locations in Houston, Texas. Our newest location just opened and so it has no reviews and no real content on Google +. A very satisfied customer seems to have posted two back to back reviews on the second location and it now seems that location no longer pulls up. It used to be that when you googled our business name that both locations pulled up it seems to pull just first more well established location. The second location can still be found but for whatever reason it no longer shows up with our other results. Should we tell the client to remove one of the reviews? I hope we don't get penalized for this Appreciate your feedback. C
Reviews and Ratings | | RETEX0 -
Google Places - Main Location Change = New Page?
I have my main Google Places / Google+ Local page in Detroit where I've had it for probably 5 years and have 10 5-star reviews. It shows up pretty well in the local listings. I recently moved to Sioux Falls, South Dakota and while I'm still doing business in Detroit and have an office location, my main location is now Sioux Falls. I've started a new Google+ page here, but it's not doing very well and I don't have many reviews. Which of the following should I do? 1. Create New Page and Leave the Old page where it is Create a new page for Sioux falls and leave the old page in Detroit. It will take some time to build up the new location profile. 2. Change the Address of the Old Page (Detroit) to my new address in Sioux Falls Could I change the address of the old page (Detroit) to my new address in Sioux Falls, then create a new page for Detroit? This would hopefully have my page with all of the reviews, which has been around for awhile, in my new main location and I could create a new page for Detroit. Does anyone have any experience with this? What do you think would be the best approach?
Reviews and Ratings | | JaredDetroit0 -
Outrank Warriorforum.com review
Hi Everyone, When you search our company name we dominate the first page with site links and our social links. Recently a Warriorforum.com review jumped to the third position from a post back in Oct. Thankfully it's a good review, but I would prefer if the site wasn't #3. We recently published a Wikipedia article that was approved with the intent to get it ranked in the first page. Do you have any other thoughts on how to outrank those review sites? Right now the SERP looks like: 1. Company Website with 6 sitelinks
Reviews and Ratings | | In-House-SEO-Team
2. Company Twitter link
3. Warriorforum.com Review
4. News about our Company
5. Company Youtube
6. Company Facebook
7. Company LinkedIn
8. Third party review Thank you!0