Unable to update client address in G+/Moz Local
-
Hello,
I'm having an issue with Moz Local that involves a few complicating factors. I have a client who has moved to a new office and I was hoping to use Moz Local to help keep their NAP consistent during the transition.
Unfortunately, I don't have access to the Google+ page that was set up for the business (and neither does my client). The client is relatively new, so we suspect the page was set up by the person/agency that set up their website previously. And since Moz Local gets the business address from the Google+ page it finds, and I can't access that page to change its address, I can't update the address in Moz Local.
I DO have access to the client's website and Facebook account, and have already updated their listed address on those pages, but the Google+ page seems to still be a problem for verification.
One of the other wrinkles is that since I have updated the Facebook page to show the new address, Moz Local has picked that up as a completely separate listing (a listing that uses an "and" instead of an "&" in the name). I was hoping to claim/verify THAT listing and see if I could merge the 2, but this other listing shows up as a separate purchase on Moz Local. I would prefer not to have to pay twice for the same listing, if at all possible.
I would try to change the Facebook page name to use "&" instead of "and" in the hopes that Moz Local might recognize that it's the same business, but it looks like Facebook only allows you to change a page's name once, and I don't want to burn what might be needed to solve some other future problem.
Lastly, the Moz Local listings are under another Moz account. I DO have access to that account, and can provide any specifics to the Moz staff if needed.
To sum up: I can't change an address on Google+ and therefore cannot change the address on Moz Local. I'm not sure if this is a Moz Local issue, a Google+ issue, or (most likely) an issue on both ends, so any suggestions would be most appreciated.
Thanks!
-
I'll try that, thanks.
-
Howdy!
Thanks for reaching out, and sorry for the trouble! Attempting to gain access to the Google+ page in the way that Patrick mentioned would definitely be something that I'd recommend :).
Also, there are a few things that we should be able to check for you if you'd be able to send your account email and listing info over to help@moz.com. It's potentially possible that the listing is validated against Facebook rather than Google+, but our system is encountering a road bump that has stopped it from automatically updating. At any rate, I'd be happy to take a look!
-
Hi Brian
Check out this resource - you can request management of the Google+ page. Let me know if that helps you out or if you are able to verify it. Usually, Google+ has a button on the profile page that says "Is this your business?" Click that button and it can walk you through the process.
If you are unable to do so, go through this help section on Google My Business Help - they have troubleshooting options for you.
Hope this helps! Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Does Google prioritise local domains?
I'm in Australia targeting Australian traffic. I often see US domains in the Google SERPS and wonder if that indicates an opportunity for local (Australian) domains to rank?
Local Listings | | Lazeh0 -
Do you get junk mail after adding a local listing?
I'm curious if when anyone has submitted a new business citation, once it appears in Google, Bing, Yellow Pages, etc, do you notice if junk mail starts to flow in?
Local Listings | | MrSem0 -
Evidence that high organic rankings impact positioning in the Google local pack?
I'm looking for articles/evidence that if you have a high ranking organic listing that it will improve your chances of being in the local pack. I came across this about a year ago, but I have had trouble finding articles to support this. Does anybody know of any recent articles and/or studies that show a correlation of high organic listings and local pack visibility? Thanks!
Local Listings | | BigChad20 -
Yahoo Local
Hello, I'm wondering how to add a business to Yahoo Local. I've tried searching for the URL to add it, but keep getting redirected to https://www.aabacosmallbusiness.com/advisor . Has Yahoo outsourced their business listings, or am I just not finding the page I'm looking for? Shauna
Local Listings | | shauna70840 -
How much local traffic should I expect
I handle mostly small business and provide SEO optimization services and content creation. My question is about local search. what is a reasonable amount of local search traffic for small service companies. For instance I handle an electric and hvac company with an estimated population of 100,000 people within a ten mile radius. With approx 20 companies who provide competition. Should I expect 10 hits a day 20, a hundred? How do I quantify results on a local level as to not make expectations too high. The good metrics I have is the amount of prospects who have found my clients through the web and purchased services. That percentage is high. But Is there room to improve if my client received 15 hits a day?
Local Listings | | donsilvernail0 -
Rankings on Google local search
Hi, I have been experiencing different rankings while searching with Google local site such as on: google.com.mt > English interface google.com.mt > native language interface but still searching in English. The search phrase is always in English. Also in both occasions the SERPs would contain English listings. There would be no Local/Map listings that affect results order. What is the solution to increase visibility on both English interface and native language interface? Thanks! Conrad
Local Listings | | conalt0 -
Organic and Local ranking changes UK
Hi, Has anyone seen any major fluctuations in local and organic rankings over the last week? I'm recording some significant changes, cannot fathom why at the moment other than Pigeon is still maybe rolling out... Dan
Local Listings | | SEOBirmingham810 -
How is a competitor franchise ranking all for all 3 Local results with unclaimed G+ pages in a search for the national corporation?
My company is an individual franchise of a national corporation - every franchise is operates as [National Corporate Brand Name] + a chosen descriptor such as "Premiere" or the names of the owners such as "Smith Jones". A logged-out Google search for just the national brand name returns the corporate website first, followed by the website of a competing local franchise and 3 Local listings for their offices. These listings are all unclaimed and unverified on Google+ and have no reviews or posts. The corporate Twitter is next, followed by my franchise's website. The corporate Facebook is the last result on the page. How can this competing franchise rank for all 3 Local listings with unclaimed pages? My company operates several more offices than the competitor in the same area and I regularly post to their G+ pages which I verified several months ago. Is it because the competitor's website just holds significantly more weight in Google than our own? A search for the brand name + the town where our offices are in does usually return our Local listing pages, but that limits our reach to those specific towns. Anyone have any insight on this?
Local Listings | | WGW0