Express Update Error: Phone Call Verification Looping
-
In the latter half of the year I've noticed some changes with Express Update. When I get to the phone call verification point, everything works fine. The call goes through, I get the code on my screen and input it. However, what I've noticed is that the voice prompt says everything is complete, but on the screen it doesn't go to the dashboard. It loops back to the phone call verification phase.
Every time I've had this issue, which is about 6 - 7 times now, I send an email to Infogroup and they tell me to customer support. Each time they tell me that their system has a bug. Express Update has not worked for almost 6 months now. The person helping me will always ask if I'm an SEO company. If you say yes, they will start pushing a new package.
I'm just checking if anyone else has had this issue. I'm not sure if this is how they are vetting SEO companies. I'd like to make the phone call verification process easier.
-
Hi Jason,
While I've not personally experienced this bug, I can imagine how frustrating it is! I think it's issues just like this one that have contributed to the popularity and rise of paid location data management services (like Moz Local, Whitespark, etc.). The days of spending hours banging one's head against a monitor over a single citation source are, fortunately, numbered, due to the emergence of these tools which resolve most (though not all) verification problems.
I wish I had a solution for you. You'll likely just have to keep phoning customer service until you can get someone to understand how irritating this bug is. Or, if you've run out of patience with the issue, consider the alternatives to manual management.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Call Rail and NAP
Hello- My company has multiple physical locations, but one central toll free admissions line. We have CallRail to track where calls are coming from, however, I am nervous about the dynamic tracking numbers and how I approach NAP. Even if I set up a different toll free number for each of our 9 locations (which would ultimately route to one toll free number), how would I track where the calls were coming from (GMB, website, facebook, etc) without adding more dynamic tracking numbers? We've had calls with CallRail reps, but no one can give us an explanation. My question is how exactly do I approach CallRail with multiple locations and one main toll-free number to make sure we don't mess up NAP? Are there any CallRail experts out there that can tell me exactly what to do in our specific situation? Thank you so much in advance!
Local Listings | | lfrazer1230 -
ExpressUpdate.com Down, any other options for updating NAP
It looks like ExpressUpdate.com is down and while I know nobody actually uses Citysearch anymore I was wondering if anyone else had a solution for updating NAP data there.
Local Listings | | r1200gsa0 -
Call tracking number inconsistency
A client implemented dynamic number insertion using PHP to display a different number, based on the traffic source (organic, paid, direct and so on). This effects every displayed phone number on the website which leads to inconsistencies across the web, Gmybusiness and listings. My best best would be to use JavaScript for the number insertion instead, add a <noscript>using the "real" number and add JSON code with the correct NAP details.</p> <p>Is this correct or is there another way, a better way?</p> <p>Thanks in advance!</p></noscript>
Local Listings | | SEO-Bas0 -
How long until an address changes after verification on Google My Business?
Started working with a company recently that had a Google My Business with an old address. I went ahead and claimed it and verified it with the postcard, but it still shows the old address if search. How long will that be?
Local Listings | | EcommerceSite0 -
NPA. Adding two new locations. What phone numbers to use?
Hi everyone, Our client wants to add two new locations. Not sure what phone number to use.
Local Listings | | Ryan_V
We have main phone 800 number, with no adders associated, and local phone numbers for locations which we do SEO for. New two locations are not for SEO purposes. Client just want them to be listed on website and on major directories for now. Understanding NPA importance:
Should we use main 800 for both locations?
Should we get new phone numbers for each one? Thanks0 -
Google keeps updating/tweaking my Local business branch addresses ? to whats different in my citations and on page. how can I stop it?
Hi All, I have a number of branches as we have separate branch pages and separate google local listings for these. I have been trying to keep them in consistent for citation purposes but google keeps trying to tweak the address in the local listings. Sometimes for example , google is trying to remove the premises number from the Road e.g 78 Doncaster Road is the actual branch address but google local business wants it as Doncaster Road, I also see Google is wanting to sometimes remove the locality name etc?.. Also If the local listing has a county ( in America - you would have State) , google is sometimes wanting to remove this add United Kingdom in Country instead ?. Is this a problem and how to deal with it as I think this is obviously impacting my local rankings?. If i approve all these changes then do I need update all my citations and page addresses all the time ? Or can I just leave the suggested "Update" or overwrite googles suggestion with what I had originally. Does anyone else have this problem ? thanks pete
Local Listings | | PeteC120 -
Yahoo Local Basic Listing Verifications Failing
Hey everyone, Over the last few weeks Yahoo Local's Basic Listings have been failing left and right for me. When working to verify a business listing, I have been trying the phone, snail mail and email verifications specifically, and am 100% sure I've been inputting the correct code, yet no matter how many attempts I make, I get the following error: http://i.imgur.com/pJ7ggBx.jpg This is for multiple accounts, not just a single instance. Seems Yahoo's just got an unfixed, prevalent bug. I've reached out to their Support for information, but they have been unresponsive. Anyone else running into this issue?
Local Listings | | copyjack0 -
Unable to verify my google local listing page by phone verification.
Hi, I have created the Google local listing page for my business site. I want to verify it using the phone verification but there is only a option - "verify by postcard". Is there no option to verify it using a phone number? Help needed.
Local Listings | | SangeetaC0