Express Update Error: Phone Call Verification Looping
-
In the latter half of the year I've noticed some changes with Express Update. When I get to the phone call verification point, everything works fine. The call goes through, I get the code on my screen and input it. However, what I've noticed is that the voice prompt says everything is complete, but on the screen it doesn't go to the dashboard. It loops back to the phone call verification phase.
Every time I've had this issue, which is about 6 - 7 times now, I send an email to Infogroup and they tell me to customer support. Each time they tell me that their system has a bug. Express Update has not worked for almost 6 months now. The person helping me will always ask if I'm an SEO company. If you say yes, they will start pushing a new package.
I'm just checking if anyone else has had this issue. I'm not sure if this is how they are vetting SEO companies. I'd like to make the phone call verification process easier.
-
Hi Jason,
While I've not personally experienced this bug, I can imagine how frustrating it is! I think it's issues just like this one that have contributed to the popularity and rise of paid location data management services (like Moz Local, Whitespark, etc.). The days of spending hours banging one's head against a monitor over a single citation source are, fortunately, numbered, due to the emergence of these tools which resolve most (though not all) verification problems.
I wish I had a solution for you. You'll likely just have to keep phoning customer service until you can get someone to understand how irritating this bug is. Or, if you've run out of patience with the issue, consider the alternatives to manual management.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Call Rail and NAP
Hello- My company has multiple physical locations, but one central toll free admissions line. We have CallRail to track where calls are coming from, however, I am nervous about the dynamic tracking numbers and how I approach NAP. Even if I set up a different toll free number for each of our 9 locations (which would ultimately route to one toll free number), how would I track where the calls were coming from (GMB, website, facebook, etc) without adding more dynamic tracking numbers? We've had calls with CallRail reps, but no one can give us an explanation. My question is how exactly do I approach CallRail with multiple locations and one main toll-free number to make sure we don't mess up NAP? Are there any CallRail experts out there that can tell me exactly what to do in our specific situation? Thank you so much in advance!
Local Listings | | lfrazer1230 -
ExpressUpdate.com Down, any other options for updating NAP
It looks like ExpressUpdate.com is down and while I know nobody actually uses Citysearch anymore I was wondering if anyone else had a solution for updating NAP data there.
Local Listings | | r1200gsa0 -
Local SEO Strategy after Pigeon update.
We are a local web design agency and well ranked with several local city level keywords. Now we want to spread out our services to near by cities. What's the best way to do that? Example: We've already ranked for "web design new york". Now how can we rank our site with "web design in Washington" and "web design in California"? Note: We've good DA and PA (above 60) along with higher Trust Rank. But don't have those new keywords on our content.
Local Listings | | Jubaer960 -
How do you go about updating / correcting bad business listings when you cannot contact the website directly?
There is a business listing I wish to correct / update on 411dir.biz There is no way to contact the website online, and in cases like this, I try to do a whois lookup, and reach out via the email / phone number there. This site seems impossible to connect with, has anybody else come up against situations like this in the past, if so what do you tell your client / what other approaches do people have? Thanks!
Local Listings | | ParadigmPCB0 -
Unable to update client address in G+/Moz Local
Hello, I'm having an issue with Moz Local that involves a few complicating factors. I have a client who has moved to a new office and I was hoping to use Moz Local to help keep their NAP consistent during the transition. Unfortunately, I don't have access to the Google+ page that was set up for the business (and neither does my client). The client is relatively new, so we suspect the page was set up by the person/agency that set up their website previously. And since Moz Local gets the business address from the Google+ page it finds, and I can't access that page to change its address, I can't update the address in Moz Local. I DO have access to the client's website and Facebook account, and have already updated their listed address on those pages, but the Google+ page seems to still be a problem for verification. One of the other wrinkles is that since I have updated the Facebook page to show the new address, Moz Local has picked that up as a completely separate listing (a listing that uses an "and" instead of an "&" in the name). I was hoping to claim/verify THAT listing and see if I could merge the 2, but this other listing shows up as a separate purchase on Moz Local. I would prefer not to have to pay twice for the same listing, if at all possible. I would try to change the Facebook page name to use "&" instead of "and" in the hopes that Moz Local might recognize that it's the same business, but it looks like Facebook only allows you to change a page's name once, and I don't want to burn what might be needed to solve some other future problem. Lastly, the Moz Local listings are under another Moz account. I DO have access to that account, and can provide any specifics to the Moz staff if needed. To sum up: I can't change an address on Google+ and therefore cannot change the address on Moz Local. I'm not sure if this is a Moz Local issue, a Google+ issue, or (most likely) an issue on both ends, so any suggestions would be most appreciated. Thanks!
Local Listings | | BrianAlpert780 -
Pigeon Update!
Has anybody seen any implications of the latest update from Google (termed Pigeon Update by Searchengineland.com)?
Local Listings | | prsntsnh2 -
Different phone numbers in local listings
We are setting up Google My Business for a client who has multiple locations around the country. They use different phone numbers to track enquiries from different sources - Yell, Google+, Direct Web Traffic, PPC etc. Therefore the phone numbers can be different between Google My Business and local listings. How much does/would this affect the Local listing? It may appear that Google is penalising for businesses try to understand their customers and where they come from!
Local Listings | | Astute-Media0 -
Phone number Schema that Google WMT blog talked about this week throwing HTML Validation error
My code looks like this: 888.723.4617 The HTML validation errors are these: Attribute contacttype not allowed on element span at this point.
Local Listings | | RoxBrock
Attribute areaserved not allowed on element span at this point.
Attribute contactoption not allowed on element span at this point.
Attribute availablelanguage not allowed on element span at this point. Have I misread how to implement this schema or is html validation not up to speed and I should ignore for now? Link to blog Post...http://googlewebmastercentral.blogspot.com/2014/04/surfacing-your-businesss-contact-and.html?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+blogspot%2FamDG+%28Official+Google+Webmaster+Central+Blog%29 Thanks!1