Need Help - Google has picked up an overseas company with the same name and put it in search on the right
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Hi All,
Google has picked up a competitors logo from overseas (same name) and input it with the wikipedia excerpt on the right hand side of search.
What the heck can I do to get this removed as its a serious legal/brand issue. See URL - http://www.google.com.au/webhp?nord=1&gws_rd=cr&ei=GcMeVuS0CMq-0gSR7Lm4BA#nord=1&q=cfcu
Hope someone can help !!
Cheers
Dave
http://www.google.com.au/webhp?nord=1&gws_rd=cr&ei=GcMeVuS0CMq-0gSR7Lm4BA#nord=1&q=cfcu
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Hi David,
This is not an uncommon issue. See:
https://productforums.google.com/forum/#!topic/business/lYNM9SSJOso
and also
http://localu.org/blog/8-tips-optimize-local-knowledge-panel-google-search/
I recommend you create a thread in the Google forum (above) and if that doesn't work, that you get on the phone with Google via the contact button here: https://support.google.com/business/?hl=en&rd=1#topic=4539639
Hope this helps!
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Mate , absolutely appreciated - if anyone on Moz can do the same would be amazing.
Cheers
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The turn around is hard to predict. I would ask as many Moz forum members to do what you and I did from a desktop and mobile device.
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Hi CleverPHD,
Thanks for your response - I have already reported the feedback as you suggested above. I'm obviously just concerned as it could potentially be causing a level of confusion for our customers.
What sort of turn around could you expect off hand?
Cheers
Dave
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Looks like Google is pulling from a US based Yelp profile for a company with the same name. Strange considering this is Google.com.au
I checked your logo markup on your site http://www.communityfirst.com.au/Assets/1333/CFCU_logo_cent_RGB_square.png and it checks out ok in the structured data testing tool https://developers.google.com/structured-data/testing-tool/
Here is what you need to do. If you look at your search result, right under the logo and Wikipedia snippet there is a link labeled "Feedback". Click that and follow the instructions to let Google know about the error.
Remember these are all computers making assumptions and nobody is perfect.
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