Just signed up for Moz Local. Filled in all of the information. My score dropped a bunch of points and my Facebook as -100% now...WTF? PLEASE HELP!

[detroitdeluxe]

Just signed up for Moz Local. Filled in all of the information. My score dropped a bunch of points and my Facebook as -100% now...WTF? PLEASE HELP! I thought this was supposed to fix the issues that were wrong, not wreck what was right!

suPcFQE

[JordanRailsback]

Duly noted!

In the case of the Facebook page, it looks like it's not being included in your Moz Local listing because the name on the page isn't a match to the Google+ page which was used to validate your listing. If you were able to change the Facebook name from Detroit Deluxe to Detroit Deluxe Paint Body and Car Restoration, then you should see it included within your listing report.

I'm sorry that you're feeling frustrated with the process. As far as the functionality of the system goes, the general timeframe for updating listings can occur in as little as a day or so, but some of our partners can take up to 8-12 weeks to be fully updated. This is talked about within this list of frequently asked questions on the topic of Moz Local: https://moz.com/local/faq

[detroitdeluxe]

Thank you for your response. But it did not give me an answer that led to resolving this issue. PLEASE NOTE that i did everything in the response yet no answer as to why Facebook is gone. PLEASE NOTE that the Facebook was originally on there when MOZ did their initial test. ALSO it was added into he social media links as shown in the the image. Also note that Moz talked about making life easy, this program so far has been a pain!  2 weeks to see results? why wouldnt MOZ say that up front?  Is it because no one would use it? Please investigate, I was so pumped about this program now i am feeling like it is a mistake and waist of money.

bvobxl0

[JordanRailsback]

Hi there!
In general, your listing score is simply a representation of how your complete your listing is among all of Moz Local's partners and non-partners. While I would consider it strange that you'd see an immediate change in listing score, it doesn't seem like it could be related to Moz Local's updates because the changes we make usually take a few weeks to propagate.

With respect to the Facebook page, there can be a number of reasons why it's not showing up. I'd recommend checking out the 'FAQ' section of this article for some reasons why it may not be visible to Moz Local: https://moz.com/help/guides/local/listing

If you're still encountering issues after taking a look at those factors, then I'm certainly happy to investigate :). I hope this helps! Feel free to let me know if you have any further questions or concerns! Thanks, and have an awesome day!