Can you expedite the correction of erroneous information on the Knowledge Graph?
-
I have a client who is a major player in the continuing education vertical. They have recently noticed that the Google Knowledge Graph is displaying erroneous information whenever somebody searches for their brand name (no matter the location/IP address). The brand Knowledge Graph is pulling information from a permanently closed location. Our client has multiple locations. Why Google decided to pull data from this particular (closed) location is beyond us.
Our client has reclaimed the permanently closed location Google+ page and they are going to permanently delete it. However we are wondering if there is anyway to expedite the process of updating the Knowledge Graph. Is there anyway to submit feedback to Google about the KG? Is there anyway to request a Knowledge Graph correction? The erroneous "permanently closed" data is very embarrassing for our client.
-
Hi Rosemary,
Apart from the basic route suggested by Kristen, you might just try this:
https://moz.com/community/q/have-you-used-twitter-for-google-my-business-support
Hope it helps!
-
While some people have been successful by using non-traditional means of contacting Google for updates or changes with unsupported "products" (such as going through Google My Business or AdWords), that may be helpful.
When it comes to the knowledge graph and specific information getting corrected, if you are logged into your Google Account and visit the Google search results where that knowledge graph appears, you may be asked if the information is correct. That's where you need to submit the information or corrections. It usually takes only a few days based on our experience with making corrections there. The "official representative" of that organization needs to be logged in, it won't work with another Google Account and you won't see that information for changes if you're not the official representative.
The other issue is that you need to figure out where the data is coming from. The Knowledge Graph is made up of a lot of different sources, and you need to get it corrected at the source.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How i can increase my page authority?
Hi, I have website and i want to increase my page authority. My website is latestdatabase.com I have making more backlinks but not good page authority so far. Please give me suggest.
Intermediate & Advanced SEO | | LatestMailingDatabase1 -
Can subdomains hurt your primary domain's SEO?
Our primary website https://domain.com has a subdomain https://subDomain.domain.com and on that subdomain we have a jive-hosted community, with a few links to and fro. In GA they are set up as different properties but there are many SEO issues in the jive-hosted site, in which many different people can create content, delete content, comment, etc. There are issues related to how jive structures content, broken links, etc. My question is this: Aside from the SEO issues with the subdomain, can the performance of that subdomain negatively impact the SEO performance and rank of the primary domain? I've heard and read conflicting reports about this and it would be nice to hear from the MOZ community about options to resolve such issues if they exist. Thanks.
Intermediate & Advanced SEO | | BHeffernan1 -
Can you nofollow a URL?
Hey Moz Community, My questions sounds pretty simple but unfortunately, it isn't. I have a domain name (we'll use example.com for this) http://example.com which 301 re-directs to http://www.example.com. http://example.com has bad links pointing to it and http://www.example.com does not. So essentially, I want to stop negative influences from http://example.com being passed on to http://www.example.com. A 302 re-direct sounds like it would work in theory but is this the best way to go about this? Just so you know, we have completed a reconsideration request a long time ago but I think the bad links are still negatively affecting the website as it does not rank for it's own name which is bizarre. Actual Question: How do I re-direct http://example.com to http://www.example.com without passing on the negative SEO attached to http://example.com? Thanks in advance!
Intermediate & Advanced SEO | | RiceMedia0 -
Submitted a Disavow BUT can't send in a RECONSIDERATION, WHY?
Hi Community! 2 weeks ago, i sent in our first/HUGE disavow list to Google. Out of the 2700 domains we submitted, 1300 of them we successfully removed, but we have nothing to show Google. Reason is because on our reconsideration request page, we can't submit anything because we didn't receive a message from Google (please see screenshot). I know for a FACT we got hit by an ALGORITHM penalty back in March2013. So, I have this wonderful Gdoc to prove that we worked LONG AND HARD to add and remove links in the past year, but we can't seem to message Google and tell them our story on why we should be reconsidered. How do we tell Google our success of removals? It's been 2 weeks, how much longer until we see a change in traffic? Or do we have to wait for the next update of algorithms by google aka REFRESH to see a change? Let me know and thank you so much in advance! Shawn cYGKLVR
Intermediate & Advanced SEO | | Shawn1241 -
Can someone share poisitive SEO stradegies?
I'm looking to up my currently knowledge of SEO. I've looked at many different software packages, I've seen articles that say old ways are out with nobody really expounding on whats happening now. I'm really over paying people to get mediocre results and I'm not looking for an SEO service as much learning more. Anyone care to help?
Intermediate & Advanced SEO | | drsmallbusiness0 -
How can I fix "Too Many On Page Links"?
One of the warnings from SEO Moz says that we have "too many on page links" on a series of pages on my website. The pages it's giving me these warnings on are on my printing sample pages. I'm assuming that it's because of my left navigation. You can see an example here: http://www.3000doorhangers.com/door-hanger-design-samples/deck-and-fence-door-hanger-samples/ Any suggestions on how to fix this warning? Thanks!
Intermediate & Advanced SEO | | JimDirectMailCoach0 -
How can I resolve weird duplicates showing up because of my mobile website?
We launched a mobile site a month ago following the parallel mobile structure with a URL: m.example.com The week later my moz crawl detected thousands of dups which I am trying to resolve right now by implementing canonical tags on the mobile version and rel=alternate onto the desktop version. So what is weird is that I found urls that were detected as duplicates on top of the regular duplicate: www.example.com/name?device=desktop m.example.com/name?device=mobile These 2 urls double the number of duplicates. Can you tell me what are these? is this normal? and how can I fix those? Thank you mozzers!
Intermediate & Advanced SEO | | Ideas-Money-Art0 -
Link to image (jpg) - Do I benefit? If not how can I?
Doing some research I found a .edu page linking directly to an image on my site. I can't see how this really benefits me so am wondering how to point the link juice somewhere useful, like the page on which the image resides. Can this be done? One idea that just occured to me would be to rename the image and set up a 301 in the .htaccess. Would that work?
Intermediate & Advanced SEO | | Cornwall0