Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Is it against google guidelines to use third party review sites as well as have reviews on my site marked up with schema?
-
So, i look after a site for my family business. We have teamed up with the third party site TrustPilot because we like the way it enables us to send out reviews to our customers directly from our system. It's been going great and some of the reviews have been brilliant.
I have used a couple of these reviews on our site and marked them up with:
REVIEW CONTENT
We work in the service industry and so one of the problems we have found is that getting our customers to actually go online and leave a review. They normally just leave their comments on a job sheet that the workers have signed when they leave. So I have created a page on our site where we post some of the reviews the guys receive too. I have used the following:
REVIEW TITLE
REVIEW
Written by: CUSTOMER NAME
Type of Service:House Removal
Date published: DATE PUBLISHED
10 / 10 stars
I was just wondering I was told that this could be against googles guidelines and as i've seen a bit of a drop in our rankings in the last week or so i'm a little concerned. Is this getting me penalised? Should I not use my
reviews referencing the ones on trust pilot and should i not have my own reviews page with rich snippets?
-
Personally I would doubt that you would get penalised for it especially as these are genuine reviews. We use a similar tactic here and post individual user reviews gathered locally on site and then also feature aggregate review for an overall score located on a third party site.
As you are using TrustPilot which is a Google Partner for reviews, I would imagine this will only benefit you in the long run, but check with them about featuring their logos on your site. Some review sites are quite particular about how you display their logo/artwork and may also require a link back Due to TrustPilot being a Google Partner, you also have the added benefit of having star ratings in any Google Adwords activity you may be doing, thus helping to further increase their positive impact on CTA's and conversions when landing.
Hope that helps. As per Robert, just make sure you get your schema correct to ensure accurate portrayal of the review data so it is picked up.
Finally, there is a chance that you will get your review snippet on Google, but this is not guaranteed even if your schema markup 100% correct.
Good luck
Tim
-
Don't know what the "digital marketing" person was thinking, but no you won't get penalized.
If you are hoping to get an aggregate review snippet, make sure the schema is correct. You are showing a rating scale of 10 and Trust Pilot uses 5 stars (as do most). Here is the markup from a markup generator where product is 'example product' scale is 5 and schema is markup. I arbitrarily used 4.8 as the aggregated rating (as if you had 10 reviews, eight of which are 5 and two are 4 totaling 48).
example product
Rated 4.8/5 based on 10 reviewsAgain, be careful of copyrights when moving the actual review content.
Best
-
Hey Robert,
Thanks for getting back to me. Sorry just to clarify, the trust pilot reviews i display are purely aesthetic i haven't marked them up with schema. I've just got a couple of reviews and then put the little widget next to them to show our ranking.
I then have a separate 'customer reviews' page where i list the reviews sent back to us via our feedback forms. I've also stated that all reviews can be verified with signed documents should anyone wish to see them for any reason. It's these reviews i've marked up with schema which i'm hoping will, when enough are uploaded mean i can get the google stars below our name?
Do you think i'll be penalised for this? Someone i know in digital marketing told me i would but i can't see why?
-
BearPaw,
There is nothing in the guidelines about showing reviews on your site that you have brought in from other sites. What I would caution against is that if you are going to do this, you need to be fully disclosed on the site. If you are only bringing in the best reviews, I would certainly create some sort of disclaimer to say some reviews are left off. Also, on your schema you are showing a rating value of 1 -10 and Trust Pilot uses a 1-5 system.
I do not know if TrustPilot has a copyright on their reviews but if they do you will be violating that and probably their user agreement. Remember, they make money handling the reviews for you and being the purveyor of review rankings. I am not sure I would use the person schema on the reviews, but I can't think of a reason not to either. Another issue around that is even if they left the review for your product, be careful with posting something and attributing it without permission.
So, those are more cautionary items than rules.
Best
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Do things like using labels on an element that is not a form input affect how google sees us in regards to accessibility?
Do things like using labels on an element that is not a form input affect how google sees us? It's an accessibility error that our devs have made - using a label element because it looks good, not because it's an actual label on a form field. Just wondering how that affects accessibility in Google's eyes.
Web Design | | GregLB0 -
Moving to new site. Should I take old blog posts with me?
Our company website has needed a complete overhaul for some time now and the new one is almost ready to go live. We also have a separate "news" site that is houses around 800 blog posts and news items. (That news site will be thrown away because it's on a completely different domain and causes confusion.) So we have a main site with about 100 decent blog posts and a separate news site with 800 poor posts. I plan on bringing all the main site blog posts over to the new site (both WordPress), but my question is whether or not to bring over the news site posts? All, handful, none? Another issue is the news site doesn't have Google Analytics, so I'm not sure if any posts actually generate traffic, but I can from the main site we do get some referrals from it. As far as quality of content goes, it's poor. Not sure who wrote it all, but it's mainly text press releases that aren't very interesting. Is it worth bringing over for SEO purposes or simply delete the site and create a mass redirect so all of those pages will direct to the new website's blog page? Any help is greatly appreciated.
Web Design | | codyfrew0 -
Interlinking using Dynamic URLs Versus Static URLs
Hi Guys, Could you kindly help us in choosing best approach out of mentioned below 2 cases. Case. 1 -We are using: We interlink our static pages(www.abc.com/jobs-in-chennai) through footer, navigation & by showing related searches. Self referential Canonical tags have been implemented. Case. 2 -We plan to use: We interlink our Dynamic pages(www.abc.com/jobs-in-chennai?source=footer) through footer, navigation & by showing related searches. Canonical tags have been implemented on dynamic urls pointing to corresponding static urls Query 1. Which one is better & expected to improve rankings. Query 2. Will shifting to Case 2 negatively affect our existing rankings or traffic. Regards
Web Design | | vivekrathore0 -
Does Google count the domain name in its 115-character "ideal" URL length?
I've been following various threads having to do with URL length and Google's happiness therewith and have yet to find an answer to the question posed in the title. Some answers and discussions have come close, but none I've found have addressed this with any specificity. Here are four hypothetical URLs of varying lengths and configurations: EXAMPLE ONE:
Web Design | | RScime25
my-big-widgets-are-the-best-widgets-in-the-world-and-come-in-many-vibrant-and-unique-colors-and-configurations.html (115 characters) EXAMPLE TWO: sample.com/my-big-widgets-are-the-best-widgets-in-the-world-and-come-in-many-vibrant-and-unique-colors-and-configurations.html (126 characters) EXAMPLE THREE: www.sample.com/my-big-widgets-are-the-best-widgets-in-the-world-and-come-in-many-vibrant-and-unique-colors-and-configurations.html (130 characters) EXAMPLE FOUR: http://www.sample.com/my-big-widgets-are-the-best-widgets-in-the-world-and-come-in-many-vibrant-and-unique-colors-and-configurations.html (137 characters) Assuming the examples contain appropriate keywords and are linked to appropriate anchor text (etc.,) how would Google look upon each? All I've been able to garner thus far is that URLs should be as short as possible while still containing and contextualizing keywords. I have 500+ URLs to review for the company I work for and could use some guidance; yes, I know I should test, but testing is problematical to the extreme; I look to the collective/accumulated wisdom of the MOZVerse for help. Thanks.1 -
Does Google penalize duplicate website design?
Hello, We are very close to launching five new websites, all in the same business sector. Because we would like to keep our brand intact, we are looking to use the same design on all five websites. My question is, will Google penalize the sites if they have the same design? Thank you! Best regards,
Web Design | | Tiberiu
Tiberiu0 -
URLs with Hashtags - Does Google Index Them?
Hi there, I have a potential issue with a site whereby all pages are dynamically populated using Javascript. Thus, an example of an URL on their site would be www.example.com/#!/category/product. I have read lots of conflicting information on the web - some says Google will ignore everything after the hashtag; other people say that Google will now index everything after the hashtag. Does anybody have any conclusive information about this? Any links to Google or Matt Cutts as confirmation would be brilliant. P.S. I am aware about the potential issue of duplicate content, but I can assure you that has been dealt with. I am only concerned about whether Google will index full URLs that contain hashtags. Thanks all! Mark
Web Design | | markadoi840 -
Infinite Scrolling vs. Pagination on an eCommerce Site
My company is looking at replacing our ecommerce site's paginated browsing with a Javascript infinite scroll function for when customers view internal search results--and possibly when they browse product categories also. Because our internal linking structure isn't very robust, I'm concerned that removing the pagination will make it harder to get the individual product pages to rank in the SERPs. We have over 5,000 products, and most of them are internally linked to from the browsing results pages in the category structure: e.g. Blue Widgets, Widgets Under $250, etc. I'm not too worried about removing pagination from the internal search results pages, but I'm concerned that doing the same for these category pages will result in de-linking the thousands of product pages that show up later in the browsing results and therefore won't be crawlable as internal links by the Googlebot. Does anyone have any ideas on what to do here? I'm already arguing against the infinite scroll, but we're a fairly design-driven company and any ammunition or alternatives would really help. For example, would serving a different page to the Googlebot in this case be a dangerous form of cloaking? (If the only difference is the presence of the pagination links.) Or is there any way to make rel=next and rel=prev tags work with infinite scrolling?
Web Design | | DownPour0 -
Mobile Site Pages: Word Count Help
Hi there I am doing a mobile website for a client and they asked me what the dieal word count would be per page. They are SEO conciosu but we are not doing SEO on this site. I would just like to know a general rule of thumb. Regards Stef
Web Design | | stefanok0