Please return my money! You have no right to do this!
-
It's a lot of disappointment.
First, the cancel button stops working.
Second, after complaining he returns to work. 4 days before.
third, we cancel.
Fourth, today you STEAL me $ 99.That's assault!
Please return my money! -
Hello there,
I'm really sorry for the trouble with cancelling on 6/14.
We had an outage with our third party billing system in which there are more details, here. In regards to all else, I did find the ticket that you created with us and I'm responding there. Hope this helps!
Cheers,
Adriana
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have a draft campaign that isn't going active no matter how many times I "finish." Please help..
How do I get my campaign to go active? I am currently using the 30-day free trial.
Product Support | | JOhnClarkMartin0 -
I have subscribed for 30 days free trial. Why money has been deducted from my credit card?
Today I have subscribed for 30 days free trial and some amount has been deducted from my credit card. Please tell me why it has been deducted?
Product Support | | iamSILeadership1 -
Why doesn't Moz read the right meta description?
We have a WordPress blog and Moz continues to read our site title as the meta description instead of the nicely crafted and SEO-friendly meta descriptions we are writing on each post in our Yoast plugin. Can someone help use understand why Moz is reading the site title rather than the post meta descriptions? (We did test deleting the site title all together but then this made Moz think that there is no meta description for any of the posts.)
Product Support | | simran-s1 -
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
Hi, As the title states, I forgot to cancel our subscription before the trial expired and was charged USD 159.00. The product isn't a good fit for us at the moment. Will look at in the future again. Thanks J
Product Support | | jandigitalstudios_seo0 -
How to refund my money
I don't need subscription anymore and i'm already quite my subscription now i want to refund my money. How to return my money?
Product Support | | beeresearcher0 -
I was charged $1 when I was on a 30 day free trial or right after. Why is this? I don't understand what I got charged for when I was under the impression that I was using a free trial.
I'm really concerned about this. I had canceled the free trial early. It didn't pass a month. I have no idea why I was charged.
Product Support | | rpgsummoner0 -
Testing something, please ignore. Thanks!
Dear Lovelies, I am testing something in Q&A. Please disregard this question, thanks so much: Keep Q&A tidy. Search to see if someone has already asked your question before adding it. There are no dumb questions. Please be welcoming to all questions, and do your best to contribute in a positive way. We want to support all levels of expertise! Contribute. If you see a question you might know the answer to, don't hesitate to answer. That's all, folks! Catch ya'll later. Love, Christy
Product Support | | Christy-Correll0 -
I can't pull September monthly report, only August available, please help?
When i try select date range for my September report, monthly report is not available, it only shows weekly report. August monthly report is available and not September but we are already in October.
Product Support | | francoismuscat0