Trying to connect my moz local to my facebook page - says it isn't found
-
Trying to connect my moz local to my facebook page - says it isn't found even though it is. I don't want to create another listing for this.
Cheers
Claire
-
Hi there!
Unfortunately, from my experience I've found that if you purchase a listing that does not have the correct GMB profile AND Facebook page selected, it's impossible to get Moz to recognize the correct page.
Location details in Moz Local will be pushed to Facebook, but not the other way around—so if the listing you purchased is pulling the wrong page from the start, it seems like it's stuck that way.
You could try emailing help@moz.com to see if there is a way for them to manually switch this out for you.
-
Hi there - Kristina from Moz's Help Team here.
There can be a few different things inhibiting Moz Local's ability to pick up a corresponding Facebook page. There are a few specific details that need to be present on those listings in order for us to appropriately detect and match them to your Moz Local data (read more here). Here is list of the criteria for those sources that will enable us to validate your listing:
- The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local.
- The primary phone number listed must be a unique local number or a toll-free number.
- The primary page category must be “local business”.
- A minimum of 2 visitor check-ins are required. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in.
- The page must be fully accessible to all potential visitors, so any restrictions based on age, location, etc. must be disabled. This can be easily checked by attempting to view the Facebook page in a Chrome incognito browser while not logged into a Facebook account; if you can view the page normally in these conditions, the accessibility should be in good shape!
- Here's a little video guide that might help! https://seomoz.wistia.com/medias/8o0ny7cfhc
If you're still encountering issues after taking a look at those factors, please send an email to help@moz.com with a link to your Facebook page and we'll be happy to assist further for you!
Thank you,
-Kristina
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz Local
Hi There, I purchased Moz local for the directory submissions, however I am not seeing any backlinks to my site. How long should it take before the directory submissions are picked up? Thanks
Moz Local | | YvonneDupree0 -
Moz Local Rank Dropped After Signing Up
I bought the Moz Local Plus (medium package), I submitted all my info including pictures, address, phone etc. When I look at my Google Business Listing, the address got taken off and I dropped to page 2 of maps from 1st page... Is this normal until all the citations get updated? I just signed up yesterday search?q=yard+dawgs&oq=yard+dawgs&aqs=chrome..69i57j69i59l3j0j69i61j69i60l2.1231j0j4&sourceid=chrome&ie=UTF-8
Moz Local | | YardDawgs1 -
Does Moz Local update/correct business listings?
Moz Local distributes your business listing to the important data providers, but what if your business information is already in their database? Does Moz Local update this info for me, or am I still required to go through the manual process of doing this myself on the data providers website (for example, Yelp or Hotfrog)?
Moz Local | | Choice0 -
Is there automatic sync between GA and Moz?
Hi, i have attached my google analytics account here , so moz gonna fetch all my business listings here. Now i have a doubt that , suppose if i update My google business , will be automatically updated here ? or do i have to do some process here to get it updated? Thanks in advance.
Moz Local | | Prodio0 -
Moz local question - Show 2 company websites
Hello, We have just started using the new Moz local tool: https://moz.com/local/overview Our company has offices at two different locations and has two websites. One for wholesale clients and another for retail clients looking to order online. How do I add the second website into the tool? How do I ensure the correct office links to the correct website? Thanks
Moz Local | | roberthseo0 -
Local Moz - documentation for Acxiom
Hello there, Moz Local shows that I am not listed with Acxiom, so I went directly to the Acxiom website to add my business listing. During that process, Acxiom asks for business documentation to be uploaded (DBA, license, Federal ID, etc.). If I were using Local Moz to send the data out to the data aggregators, how does it handle this portion (uploading business license, etc. as required)? I'm hoping to use Moz Local for my website clients but need to understand this bit first. Thanks for your help!
Moz Local | | lulu711 -
Is the Google Local Descriptor compatible with MOZ Local?
If I'm understanding Google correctly, we can use a single descriptor as part of a business name, and to do so, you use the following format in the business name field: Business Name - Descriptor Is this correct? If so, is it not compatible with MOZ Local? I used the format above, and MOZ seems to see the descriptor as part of the business name, and won't let me verify. Is the best approach to using a descriptor to get verified first, then add it? Or will that mess other things up?
Moz Local | | irapasternack0