I charged before My trial period ends.

[sandeepsitoe]

Hello,

Is someone out there from support staff. I charged before my trial period ends. As I am leaving in India and Time zone is different. I assume my trial period ends midnight of 17 September 2017 but You charged me before without mailing me.

My account shows you are in trial period what should I do.

I do not want to continue though I am happy with it.

Please reply as soon as possible.

Thanks

[tawnycase]

Hey there!

It looks like someone has already helped you out here — the only invoice I see on your account has already been refunded. It typically takes a few business days to see the funds returned to your account, so keep an eye out!

If you still have questions, feel free to reach out to us at help@moz.com and we'll do our best to sort everything out.

[BlueprintMarketing]

I am very sorry to hear you are not going to stay with Moz Pro, however, the best way to deal with something like this is to contact the friendly folks here via email at email help@moz.com

in fact, they may respond very quickly in this thread.

Respectfully,

Thomas

PS hopefully you will see the value and return