Google My Business Issue
-
I have seen an issue with GMB that Google Support say is not an issue. I work for an agency and we manage about 50-60 GMB accounts for our clients. Most of our clients are flooring retailers and under our MCC account we also have our agencies listing.
When I was searching for my client on Google using their brand name for example Walmart, I noticed my agency listing shows even though my client is over 1000 miles away. I have used multiple browsers in incognito and multiple devices and still see this so I know its not a personalized result. We also link to this client from our website which is the only thing connecting the dots between my agency and the client.
https://imgur.com/UEqNAyA - screenshot (hiding phone numbers & business names for obvious reasons) showing 2 locations over 1000 miles apart. My first attempt at contacting Google I was informed of ways to get my listing higher which I quickly told them that isn't my issue. I also asked to speak to a SME (subject matter expert) and was told all of them were on lunch, asked for a supervisor and was told they were too on lunch.
Has anyone else experienced this? Any idea why it would show two different companies over 1000 miles apart when searching for a companies name? Did I stumble a way for SEO's to cheat the local map pack?
-
Hey Jacob!
Is there any way you can email me the actual example? My email is my first name @moz.com. Feel free to shoot me the actual screenshot and the actual language of the searches you are doing. Happy to take a look.
-
1. No, we don't have any ads set up for our agency but we are admin on all of our clients adwords accounts which is linked into our MCC.
2. No, we didn't create them and are not the primary owner but we are an owner.
3. Yes but we are only searching "happy floors" with no geo location in the search term.
4. Yes, just a link to showcase the site build on our site.
I did notice that when doing another local search for "happy floors" from my home PC I see a local floors retailer and then our client 1,000 miles away.
This has me baffled as the local map pack should just be local results right?
-
Hi Jacob!
This does sound totally odd. Let me be sure I have the facts straight:
-
You have an MCC account via which you are managing Google Ads and it includes both your agency and your clients Google Ads campaigns.
-
You are also managing local search for your clients. Have their GMB listings been created in their own accounts, or were they created under your agency's account?
-
When you search for "Happy Floors Orlando Florida" (fictitious name), Google is bringing up a local pack of results that shows your client (Happy Floors) but also shows your agency's listing in it 1,000 miles away?
-
The only link between the two is that you have your client listed in your portfolio?
Please, let me know "yes" or "no" to each of these.
Also, as you can't publicly share the details of the business/agency in question, please ask a friend (maybe someone at another agency) to do the search you're doing and tell you what they see. I'd like to do this myself, but understand if you need to keep that private. Tell me what comes of that, please.
You've definitely gotten me curious!
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Issue in "Suggest an Edit" feature of Google My Business
"Suggest an Edit" feature of Google My Business is allowing the competitors to change your business details, that too without your prior permission! I have put together a piece on the issue we faced and you can review the same here: https://www.kvrwebtech.com/blog/issue-in-suggest-an-edit-in-google-my-business-is-it-a-bug-or-a-major-pitfall/ What are your thoughts on the same and what should be the right solution?
Local Listings | | varun18001 -
Can't get past the 15th page of Google SERPs
I've been doing Local SEO for 9 years and have never had an issue that frustrated me as much as this one. I have a client who I can't get past the 15th page of Google's SERPS for their #1 KW. Here are the details: The domain is 4 months old In that 4 month span the site has gone from a DA 1 to a DA 24 Spam score is a 0. I know this doesn't mean a ton but I can tell you from closely reviewing their AHrefs report, there's no influx of spammy links or anything like that. The design is a custom wordpress design The content is 100% unique and professionally written content The backlink profile (in my opinion) is full of high DA and PA sites from authority sites with high trust flow ... in my opinion their backlinks are superior to all but maybe a handful of competitors. I was not expecting 1st page results by now but I would have expected top 50 results a the very least. But to not crack the top 15 tells me there's some major issue here. I really need some insight as to what could be holding me back here ... I don't want to share the domain publicly but but I will PM you it if you're interested in taking a crack at it. I will seriously pay someone a small fortune if they can help me figure this out.
Local Listings | | BrianJGomez0 -
How to create a 2nd Google listing for the same brand
Hi All, We have an office in Berkeley CA which has a Google listing. Now we have launched a new office in Hayward CA and we're thinking of how exactly we should create the new Google listing for the office: Create a new google account and submit the page URL in it? Create a new Google account under our Berkeley google account. i.e. to have both under the same account in Google Thanks, Tomer
Local Listings | | OrendaLtd0 -
Business Name Change and Local Listings
Hi, I'm working with a local bakery. We're going to change the name, rebuilt the site and branding, change to a new domain. My question is: Is it better to do all the local listings now, then go and update the name and website when we launch, or is it better to wait until the new site launches? Also, we're merging the catering brand into the new brand, what should I do with the old profiles from the catering business? There are 7 good reviews on various platforms (Facebook, Yelp, Google) Thanks!
Local Listings | | MichaelGregory0 -
Google maps listings
Hi all, I just wondered what determines the company listings that are displayed in maps. From what I can see any businesses highlighted in these lists have optimised Google Places pages and it doesn't seem to be based on general ranking as these lists seem different to the general SERPS. Any thoughts at all appreciated. Pls see attached image. Also, is there anything other than optimise your Places listing that might help ensure you are seen in these results? IUK871m.jpg
Local Listings | | davidmaxwell0 -
Can we place a FB business page link instead of direct domain link in a Google My Business listing?
A client of ours asked if we could place link to their local Facebook page instead of a link to the direct domain in their Google My Business listing. Will Google allow this?
Local Listings | | RosemaryB0 -
Do business citations (without links) on penalised website have a negative effect?
Hi there I've been doing some research into directory sites that my clients are listed on and noticed that some appear to have flat-lined in organic search traffic indicating a penalty. I would like to know if clients with business citations on these penalised websites (without links to clients websites) will be having a negative effect on SEO? Thanks
Local Listings | | Kerry_Jones0 -
How can I add another Google Places listing to my existing business?
Hey there, Does anyone know how I can add another Google Places listing to the following account? The company now has two stores so I'd like to get both listed. https://plus.google.com/u/0/b/107389046695957843430/+FinsahomeCoUk/posts I've tried using https://www.google.com/local/manage but that only appears to let you add a minimum of 10 locations?
Local Listings | | Webrevolve0