Suspended Google my Business listing - Moz local created a new one - best way forward?
-
I had a suspended Google my Business listing and Moz local automatically created a new one because I had synced GMB with Moz and selected the option to push data there from Moz Local.
The new GMB listing is verified and I dont know why the previous one was suspended.
What's the best way forward? Should Ijust delete the suspended listing and edit this new one, or I should still submit the reinstatement request for the suspended one?
Many thanks
-
Elaine, as you're probably aware, the account was suspended because Google doesn't allow for two Google My Business Accounts for the same location. Here's an article on how to get the suspended account turned back on. Make sure you've followed the instructions on Moz to ensure you don't create a cycle where you're having to repeat the process.
Before going through this work, were you actively working the old business listing? If you have a history of pictures and posts I'd do the work to get the older listing reactivated. If you've not effectively used the tool, don't waste your time on the older listing, just get into the game with the new listing.
Google My Business Listings are an excellent tool to show new products and to have a steady stream of coupon codes to drive potential customers to your site. To my knowledge, Google doesn't share how they use this information for Local Search Rankings. That said, Google has always said the person doing the search is the customer and they drive the most relevant website to the top of the page for that customer. If my Google My Business page is actively managed and my competitors isn't, I bet I win. That's my opinion...
-
Hi Dave, did you get to look at the account. In syncing preferences it says 'overwrite listing details' but when I go to manage accounts that option isn't ticked.
I've been advised by support that I may need to disconnect and reconnect my GMB account.
-
Thanks, yes, I'll do that now.
I was going to deselect the overwrite listing details option but it’s not selected, although it appears to be on the Google My Business Sync page?
I've been advised by support that I may need to disconnect and reconnect my GMB accounts first.
thanks
-
Hey Elaine! You can disable the push to GMB feature within your Moz Local account by navigating to manage accounts
https://moz.com/local/bulk/connections/gmb/manage and then uncheck the "overwrite listing details"
As far as the SEO implications of creating a new GMB vs un-suspending an old one, I cannot speak to that, but I would like to look at the state of your Moz Local account. Is it possible for you to send us an email the help@moz.com from the email account that houses the Moz Local listing so we can take a look at whats going on?
thanks
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved WHY IS NO ONE AT MOZ CUSTOMER SERVICE RESPONDING??! THEY STOLE MY MONEY
AFTER MAKING PAYMENT FOR MOZ LOCAL I WAS ASKED TO CLICK THE LOCATION ID TO GET STARTED BUT IT JUST LOOPS TO THE SUBSCRIPTION PAGE. ALL BUTTONS JUST LOOP. I SENT 10 EMAILS TO MOZ AND THEY CLAIM TO RESPOND IN 24 HOURS BUT IT HAS BEEN LONGER THAN THAT! IS THIS A SCAM SERVICE AND WAS I JUST ROBBED OF MY MONEY!!! HOW DO I CALL THESE PEOPLE SINCE THEY ARE NOT RESPONDING TO EMAILS!!! ???/
Moz Local | | ShopSplendor20 -
How to Sync Hot Frog with Moz Listing score
Hi, I have a Client who owns two restaurant locations. And have been updating and verifying their listings while using Moz's Listing Scores to validate improvements. 1st Locations' Moz listing score can be found here: https://goo.gl/h17VZj 2nd Locations' score can be found here: https://goo.gl/ZnQMpi Both have Hot Frog Listings 1st Locations Hot Frog Account: https://www.hotfrog.com/business/nv/henderson/me-gusta-tacos_43095742 2nd Hot Frog Account https://www.hotfrog.com/business/nv/las-vegas/me-gusta-tacos One thing is that although I have created a Hot Frog account for the 1st location, the Hot Frog account does not propagate with Moz's Listing analysis. On the other hand, the Second Location's Moz Listing shows that there is indeed a Hot Frog Account Not sure why one shows up, while the other does not. ZaULBWm d8aPpbG
Moz Local | | Sociable_Bistro1 -
MOZ not verifying my Google My Business listing
Hello Folks, Moz Local is not verifying my Google My Business Listing nor is it verifying the manual CSV upload. My Google My Business Listing and my manual CSV upload correctly display all of the same information as my Google My Business Listing and Facebook Page using the following Moz Local guidelines. The only thing that I can think of is that Moz Local is currently pulling up and older listing with a toll free number; however that has been corrected and the feed is real time, so I'm at a loss. Facebook The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local. The primary phone number listed must be a unique local number or a toll-free number. The primary page category must be “local business”. A minimum of 2 visitor check-ins are required. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in. The page must be fully accessible to all potential visitors, so any restrictions based on age, location, etc. must be disabled. This can be easily checked by attempting to view the Facebook page in a Chrome incognito browser while not logged into a Facebook account; if you can view the page normally in these conditions, the accessibility should be in good shape! Google My Business The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local. The primary phone number listed must be a unique local number or a toll-free number. The business must not be listed as a “service area business”. A service area business displays with the street address being hidden, as well as the listing not being surfaced through the Google Places API (which is where we pull the listing details from). The listing must be verified by postcard. As a note, it may take a couple days after the postcard verification process for the listing to be available through the Google Places API. The listing must be completely searchable through Google Maps, with the full NAP listed correctly. Any help would be appreciated.
Moz Local | | Kodiiac0 -
Will MOZ Local Claim the Foursquare listing for me?
Hello all! Well, basically that's the question in the subject! Will MOZ Local Claim the Foursquare listing for me? Do I need to first claim the listing in Foursquare and then and only then connect to MOZ Local? Because it seems to me that, if so, this is not happening currently. Thank you in advance!
Moz Local | | BlueFountainMedia0 -
Local Listing is Paused
One of my local listings is paused and I don't know how to activate it. It says "Listing not found on Google or Facebook" but I have it linked. What do I do now?
Moz Local | | KevnJr0 -
Moz Local in the UK?
I was just wondering when Moz local might be supporting non US based locations? As I would love to be able to use it in the UK 🙂 Thanks
Moz Local | | SWD.Advertising0 -
Uploading CSV for MOZ Local: The CSV you uploaded contains no listings.
I keep getting this error message. I'm not sure if I'm doing something wrong, or what. Basically, I have filled in all the information, and not edited the parts where I have no information to populate. Gives the error: The CSV you uploaded contains no listings. Thanks.
Moz Local | | Sirian0