Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Change Phone Number Based on Traffic Source + Ping URL for Call Tracking Number
-
Hi Everyone,
Is there a tool that can change the phone number on a web page based on the visitor source (i.e., direct, organic, paid, etc.)? I'd like to implement a solution like this with different call tracking numbers based on the visitor source. We use the Google suite for our analytics (GA, GTM, Google Data Studio, Google Optimize is also an option as well).
- Also, is there a good call tracking service that will ping a URL each time the phone number is called so that we can track these calls as events in GA? The majority of our visitors use a desktop PC and dial in the number on the screen rather than clicking (tapping) on it from a mobile device.
Thanks,
Andy
-
Hi AndyRCWRCM !
For dynamic phone number insertion based on visitor source, you can leverage Google Tag Manager (GTM) and its built-in functionalities. GTM allows you to create triggers based on different conditions, such as source/medium, and then dynamically change elements on your website, like the phone number.
Here's a basic outline of how you can achieve this:
Create Variables in GTM:
Set up variables to capture information like source/medium.Set Triggers:
Create triggers based on the visitor source. For example, if the source is "organic," trigger the change.Implement Tags:
Use tags to change the phone number dynamically. This could involve JavaScript to modify the HTML on the page.Regarding call tracking services, you might consider platforms like CallRail, CallTrackingMetrics, or DialogTech. These services usually provide dynamic number insertion based on various parameters and offer integration options.
To track calls as events in Google Analytics (GA), most call tracking services allow you to set up event tracking. The service typically generates a code snippet that you add to your website, and it pings a URL or sends data to GA when a call occurs.
For desktop users who manually dial the number, you might need a solution that can detect when a call is initiated. This could involve additional tools or software on the backend to detect when the phone is in use.
Ensure compliance with privacy regulations and clearly communicate any call tracking to your users to maintain transparency.
To get all the details of call, SMS and internet packages visit on net package hub -
I'd be interested to hear which solution you choose to go for in the end and why.
-
Hi Alex,
- Thanks I've since learned that all of CallRail, Wildjar, Phonewagon, and others like these three can track calls and send the data back to Google Analytics for instance as events.
Thanks!
Andy
-
Unfortunately, outside of Google Ads, Google doesn't offer a solution that you can use across your marketing efforts. (Which is a shame, as they clearly have the infrastructure set up to support the functionality in Ads. I, for one, would be happy to pay to extend this across to Analytics for more general tracking)
There are a number of 3rd parties who offer services that will integrate with Google Analytics, Ads, etc. and, potentially, your CRM if you have one. There is a good article here that might be a good starting point: https://www.optimizesmart.com/phone-call-tracking-google-analytics-beyond/
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Redirecting all URLs appended with index.htm or index.html
It has come to my attention with one of my clients (WordPress website) that for some time they have within their Landing Page report (of GA - Google Analytics) URLs that should all be pointing to the one page, example: domain.com/about-us, also has a listing in GA as domain.com/about-us/index.htm Is this some kind of indication of a subdirectory issue? Has anyone had experience with this in such wordpress plugins as Yoast SEO, or other SEO plugin? My thoughts here are to simply redirect any of these non-existent files with a redirect in .htaccess - but what I'm using isn't working. I will insert the redirect here - - and any help would be greatly appreciated. RewriteEngine onRewriteCond %{THE_REQUEST} ^./index.html?
Reporting & Analytics | | cceebar
RewriteRule ^(.)index.html?$ http://www.dupontservicecenter.com/$1 [R=301,L] and this rewrite doesn't work: RewriteEngine on
RewriteRule ^(.+).htm$ http://dupontservicecenter.com/$1.php [R,NC] _Cindy0 -
How does Google Maps/G+ traffic show up in Analytics?
Hi Moz Community, I've been trying to figure out how traffic from Google Maps (and G+) shows up in Google Analytics and am struggling to find a good answer online. If someone finds a business through Google Maps and then clicks on the website in the Maps listing, does that show up as a referral from Google Maps? Our site shows virtually zero traffic from Google Maps even though we have a number of listing. Two related questions: if someone clicks through to a G+ page from a Maps result and then visits our website from the G+ page, does that show up in Analytics as a referral from G+? Is traffic from Google Maps or G+ ALSO counted as organic traffic? (Would it be possible to accidentally double-count a visit as both organic and a referral from Maps/G+? Thanks everybody!
Reporting & Analytics | | JohnGroves0 -
How to turn on persistent urls in WordPress?
I'm using an appointment form on my website and I have the option to add a referral url to form submissions so that i know which pages the form submission came from. I need to be able to distinguish between organically generated form submissions and those that come in via AdWords. If referral url shows the AdWords tracking code i know the form submission came in from AdWords. My problem is that when a visitor comes in after clicking an ad and then visits another page on my website that AdWords tracking code disappears from the url. I was told that there was a way to turn on persistent urls in WordPress but I can't figure out how to do it. I'm assuming that if i turn persistent urls on the AdWords tracking code will remain on every subsequent url that they visit on my website. Is this true? Any help with this will be greatly appreciated.
Reporting & Analytics | | SpaMedica0 -
Find Pages with 0 traffic
Hi, We are trying to consolidate the amount of landing pages on our site, is there any way to find landing pages with a particular URL substring which have had 0 traffic? The minimum which appears in google analytics is 1 visit.
Reporting & Analytics | | driveawayholidays0 -
Does analytics track an order two times by refresh on the confirmation-page?
Hi there,
Reporting & Analytics | | Webdannmark
I have a quick question. Does Google analytics track an order two times, if the user buys a product, see the confirmation page and then click refresh/click or back and forward again?
The order/tracking data must be the same, but i guess the tracking code runs for every refresh and therefore tracks the order two times in Analytics or does analytics know that it is the same order? Someone that can clearify this?Thanks! Regards
Kasper0 -
Google Analytics and DNS change
Our new alumni application is going be tested at domain uva.imodules.com . We are going to collect traffic data with a Google analytics account number UA-884652-XX. So going to uva.imodules.com/myPage.html would send its data to Google Analytics with that account number. Then when it is ready for production we are going to just change the domain name of the application and switch the DNS over to dardencommunity.darden.virginia.edu . So going to dardencommunity.darden.virginia.edu /myPage.html would send its data to Google Analtics with that SAME account number. Aside from having the testing domain data in the same profile are there any other issues/problems we may run into?
Reporting & Analytics | | Darden0 -
Cookies/Tracking/Code developement
So. I have an online application form, on the website. It's maked with php, html and css. What i like to place on the email, is a cookie tracking system. For example, when someone search on the google for " web design ", and then see my result on google organic, comes the visitor to my site, charge the fields of application forms and click send. Than, me like an admin, i receive an email with informations of a customer, i see name/surname/etc.. but i like to integrate is for example, like to see a: IP from Visitors, who charged the fields Referrerr, if google, like to see which query he typed. How can i do this please?
Reporting & Analytics | | leadsprofi0 -
Tracking pdf downloads
hello, I have a site with 100's of pdf's for download and I would like to track how many people are downloading these, does anyone have a simple solution for this? Is there anyway I can do this in Google Analytics using one piece of code, thanks...
Reporting & Analytics | | Socialdude0