Refund From MOZ for Cancelled Account-How To Get Refund, Phone Number for MOZ Corporate Office?
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I have written MOZ several times requesting account cancellation procedures but they don't seem interested in responding.
I pre-paid my account in October 2019, paying for one year until October 2020. I would like to cancel my account and get a refund of the pro-rated unused amount.
After not getting a response, I searched for a corporate phone number for MOZ. No phone number can be found. I am somewhat concerned as legitimate companies have phone numbers.
Can someone advise me as to how to get my refund?
Also, I subscribe to MOZ local. I need to know of canceling MOZ pro will inadvertently cancel MOZ local.
Thanks,
Alan -
Hi Alan!
Thanks so much for reaching out here! I'm so sorry you've been having trouble getting ahold of us. I believe I just responded to an email from you sent earlier today. If you do not receive that, please let me know.
Regarding your question about Moz Local- this is a separate subscription and is not impacted by cancelling Moz Pro. Moz Pro and Moz Local subscriptions need to be cancelled individually so cancelling your Moz Pro subscription will not also cancel Moz Local.
Please do let me know if you do not receive our email- looking forward to hearing from you.
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