Solved Expired Trial, refund requested
-
Hi Moz team,
I forgot to cancel my 30 days trial and I have never used it and I do not intend to use it.
I just got an email from your side about charging 179 USD just realized after 20 hours.
I would appreciate if you can refund the money and help me out.Please kindly consider
Thanks a lot for your understanding.
-
Hello
I just want to ask since i have a similar problem
Were you refunded finally ? -
@GBY91 Hello was your refund successful?
-
@gby91 Hi there - please reach out to the Moz Help Team (help@moz.com) for assistance with this - this is the Q&A forum, and not a place we'd be able to capture sensitive account information from you to resolve.
Thank you!
-Kristina, Moz Staff
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved i got charged by the end of the trial against my will...
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
Product Support | | alexx12120 -
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
How do we process the refund for an account that has never been used. Please please help us.
Product Support | | Dugard-Property0 -
Request for refund.
Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019. _I tried reaching you over phone, but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently. _ _ Regards, Abhinay Penta_
Product Support | | Abhinbite1 -
Refund
Hi, I have used free trial and I forgot to cancel it, and was charged $179. I need help cancelling the account and getting a refund. For now i'm unable to use this great tool..
Product Support | | HoxtonCapital0 -
How do i cancel the free trial?
I had to get the free trial to complete a course that i was doing, but i really dont have money to pay, and want to cancel it. How do i do that? I saw anothers questions about cancelling, they say "go to account and billing then click in cancel subscription" or anything like that, but dont have anything here! Take a look at my print about "account and billing" page: http://prntscr.com/h460m9 Please, help me.
Product Support | | udacity-tuisfr0 -
Refund
Hello, We would like to cancel our account and get a refund for the remaining months. What are the steps we need to take? Best Regards D
Product Support | | dasmedia0 -
Once The Trial Is Over
I wanted to know if i can't afford to keep the the membership here after a month, will everything be deleted or will i still have the community ID? I won't be able to access the tools for in depth help, but will it be possible to be active as being part of the community?
Product Support | | Neo6ux0