How to compare Goals in Analytics
-
I setup LivePerson web chat on my site. In doing so I integrated it with Google Analytics as a conversion goal so I can track the visitors that engaged in chat.
I want to see the affect these chats have on my other conversion goal, a completed lead. How do I figure out the conversion % of new leads for people who have enaged in web chat vs. those who haven't?
-
This is awesome, thanks for the great reply!
I didn't even realize you could segment traffic like this. Thanks aghain!
-
Hi,
The best way to do this in my opinion is creating two advanced segments within Google Analytics.
- 1 Segment with the people who used you're LivePerson chat, you set the specific goal which you already used for LivePerson to identify these people. And you set the value on > 1 because they had to complete at least one time the goal to start a chat with you. So it looks like this. In this example I used Goal 1, make sure you have the right number for you LivePerson goal.
- 1 Segment with the people who didn't complete the goal. Which is the value less than 1. The segment will look like this.
After you create those segments you are able to apply them both on your reports and so you can see what is the difference between those segments.
Happy analyzing and please let me know if you have any questions!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google analytics
hello there, While Adding My website in Google Analytics,It is not Showing India Country in list. What i can do to add My account in it?? Have requested Google, But Got No response.any body can help please . Thanx in advance,
Reporting & Analytics | | iepl5
Falguni0 -
How does Google Maps/G+ traffic show up in Analytics?
Hi Moz Community, I've been trying to figure out how traffic from Google Maps (and G+) shows up in Google Analytics and am struggling to find a good answer online. If someone finds a business through Google Maps and then clicks on the website in the Maps listing, does that show up as a referral from Google Maps? Our site shows virtually zero traffic from Google Maps even though we have a number of listing. Two related questions: if someone clicks through to a G+ page from a Maps result and then visits our website from the G+ page, does that show up in Analytics as a referral from G+? Is traffic from Google Maps or G+ ALSO counted as organic traffic? (Would it be possible to accidentally double-count a visit as both organic and a referral from Maps/G+? Thanks everybody!
Reporting & Analytics | | JohnGroves0 -
Not Provided Filter is not tracking goals
I have setup ‘Not Provided’ filter, but it is not tracking conversions accurately. Basically the filter displays goals url’s as conversion urls & not the landing url’s. For example – I would expect home page to have maximum conversions, but its shows higher visits & no conversions. Has anyone experienced this? I have attached screenshot of the ‘Not provided’ Filter. 0L0fS3h SxzRP7w
Reporting & Analytics | | mozwoz0 -
No option to connect to google analytics!
I figured it out had to click on the pencil icon. On GA looks like this http://orlandocouponsfree.com - http://orlandocouponsfree.comUA-9313894-1orlandocouponsfree.combut url is http://www.orlandocouponsfree.com/Is this an issue? When I tried to connect to google analytics yesterday. There was a connection issue with Moz & GA. I refreshed page hoping it would help. Now it won't let me choose domain. When I view campaign it says I should connect properties. [IMG]http://i.imgur.com/jkJ0ZdF.png[/IMG] I click link and get to this page which doesn't provide my an option. http://analytics.moz.com/settings/campaign/89561.117561 [IMG]http://i.imgur.com/jkJ0ZdF.png[/IMG]
Reporting & Analytics | | touristips0 -
Setting up goals - google analytics
Hi Im new user google analytics I would like to set up goal for website. I asked to basic questions: What are my bussiness objectives? Answer:make the visitor to click on a advertisment (affiliate links and affiliate banners) to be redirected to company website to finish purchase. How to set up goals? How can I track ads (affiliate banners and affiliate links) on my website?
Reporting & Analytics | | info_tipovanie-stavkovanie.com0 -
Google Analytics question
Hi, I recently relaunched my site on a wordpress CMS. The relaunch has gone well except for a category of traffic within Google Analytics which is referral traffic from google.co.uk (its a UK site) which has dropped off hugely. The non-paid search traffic from google.co.uk is the same or better than it was. Can anyone tell me what the difference is between referral traffic from google.co.uk and non-paid search traffic from google.co.uk. Thanks for your help. Ben
Reporting & Analytics | | benacuity0 -
Setting up Analytics on a Site that Uses Frames For Some Content
I work with a real estate agent and he uses strings from another tool to populate the listings on his site. In an attempt to be able to track traffic to both the framed pages and the non-framed pages he has two sets of analytics code on his site - one inside the frame and one for the regular part of the site. (there's also a third that the company who hosts his site and provides all these other tools put on his site - but I don't think that's really important to this conversation). Not only is it confusing looking at the analytics data, his bounce rate is down right unmanageable. As soon as anyone clicks on any of the listings they've bounced away. Here's a page - all of those listings below " Here are the most recent Toronto Beaches Real Estate Listings" are part of a frame. http://eastendtorontohomes.com/toronto-beach-real-estate-search/ I'm not really sure what to do about it or how to deal with it? Anyone out there got any good advice? And just in case you're wondering there aren't any other options - apart from spending thousands to build his own database thingie. We've thought about that (as other agents in the city have done that), but just aren't sure it's worth it. And, quite frankly he doesn't want to spend the money.
Reporting & Analytics | | annasus0 -
Google Analytics | REAL TIME
So I noticed today that there is now Real Time Data: http://analytics.blogspot.com/2011/09/whats-happening-on-your-site-right-now.html and I cannot figure out how to access this.
Reporting & Analytics | | joseph.chambers1