Network errors can be somewhere between us and your site and not necessarily directly with your server itself. The best bet would be to check with your ISP for any connectivity issues to your server. Since your issues are only the first time they are reported, the next crawl may be more successful.

One thing though you will want to keep your user-agent directives in a single block of code without spaces.

so

Crawlers Setup

User-agent: *

Directories

Disallow: /ajax/
Disallow: /404/
Disallow: /app/

would need to look like:

Crawlers Setup

User-agent: *

Directories

Disallow: /ajax/
Disallow: /404/
Disallow: /app/

HI Pamela

Dmitrii is correct. Our listings are $84 or £84 per location per year. Can you show me a screenshot of where you see $50? If you are finding it from an older articles, we did originally price local at $49 before October of 2014.

Hi Dana!

This is perfectly accurate

Hi Dan

Can you send me your campaign details directly at help@moz.com so I can take a look?

Hey Dan!

We import daily traffic every 48 hours for social data. Toggle to the daily view as the default weekly view will not have any data until a full week's worth is collected.

Hope this helps!

Hi Scott

I'm afraid campaigns cannot be forced to update and the change you made will not take affect until the next weekly update.

For one-off data you can run for rankings you can use moz.com/researchtools/rank-tracker

For link metrics you can view them directly on moz.com/researchtools/ose

Link metrics only update when a new index is released.

If you have room, you can create a new campaign which will run a rush collection of initial data. You will need to make sure your information is submitted during the setup before it is completed. Any changes made after will be queued up for the next week.

Hope this helps!

Hi rosemontmedia

The check listing tool is a search tool, so it will rely on the response Facebook and Hotfrog provides when we are querying for the business information. Each time you generate a listing report, this is a live query. If no results are found, this means the data is not available in their respective API's. Hotfrog doesn't have the best API as many listings fail to appear in our searches. For Facebook, you will want to make sure their listing is setup as a local business page and has a couple of check-ins in order for the information to be available.

Hope this helps!

Hi Neil

Our Moz Local tool is largely a search tool so it will depend on Facebook and any other service to return the data we are querying for your business name.

Here are the reasons we outline in our FAQ for not being able to find them on Facebook or Google: https://moz.com/help/guides/local/listing#frequently-asked-questions

Facebook

• Must be a Facebook local business page. An easy way to see if your page is a place/local business is to see if it has the following: About, Address, Hours, Contact and Reviews.

• Make sure that your business’s name, address and phone number are listed exactly as you would like them to appear in your Moz Local listing

• Ensure that the page is publicly accessible (Check with incognito browser to see if the page is available prior to logging into Facebook. Also, possibly give a screenshot of a functionally configured Facebook page’s privacy settings.)

• Make sure to have at least 2 check-ins to verify the physical location of your business. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in.

Google+

• Must be a Google+ local business page. Look for the ‘Review Summary’ section on the page. Some other things to look for: Verified check mark next to the page image, Address, Hours and Reviews. Here's an example of what the page looks like.

• Make sure that your business’s name, address and phone number are listed exactly as you would like them to appear in your Moz Local listing. Note that service-area businesses (SAB) without their full address listed will run into complications with Moz Local since not all of our partners support SAB's.

• Must be a listed as a “verified local business". Remember that check mark we mentioned earlier? That's what you need!

Hope this helps

It has always taken about 24-48 hours for new index data to update Moz campaigns. It is correct in a sense it represents the last index until you can see the last update timeframe updated with the current one.

In regards to the metrics, I just confirmed with our engineers the DA/PA is from the last index. There will be a post providing more details, hopefully very soon in the Q&A.

Hi Dmitrii

Campaigns take a while to fetch the information from our Index updates when they release. You can check to see if new metrics have been calculated directly in OSE until they update in campaigns.

moz.com/researchtools/ose

Hope this helps!

Hi Alastair

Moz Local cannot be used to delete citations. Since the information only uses your business name and not the address or number. The person at the location might be the only one who can claim and request the listing service for removal or submit a close requests. I would recommend you reach out to the listing service directly as well to try and claim the listing for removal.

The only thing you can do is make sure your information is as consistent and accurate as possible so the true results appear above the incorrect ones. Claim listings with services we do not submit to so you can increase your presence to further push the bad one off until you can have the listing removed.

Hope this helps

Hey Everyone!

The DA that shows in campaigns will take about 24-48 hours to appear. You can search directly in OSE to see what we have in the current index. If you have not seen any changes to your DA, this means you are looking at cached data which we can store for up to 6 months if we are not discovering new links to have reason to re-crawl your site. Check the Just Discovered section to see when we found new links and add 2-3 months to those dates which is the amount of time it will take to appear in an index. Higher DA sites with 60+ almost always have new links discovered so the update intervals are more frequent for them.

This can also help you isolate any reasons why you might not see our tool detect new or removed 301s, etc.

Hope this helps!

Hi Lee!

To set those hours, you would add the day twice where 1 will cover the 4pm-12am slot and one for 12am-1am as shown here: https://www.evernote.com/l/AQ2c8WfJN2RJ9oe2CdF2oCgr6JCFlkgKtMg

Hope this helps!

Hi Becky

Just want to clarify when you are providing us your URL in a Moz campaign, this is not scheduling us to crawl your site but querying an existing database (our index) to retrieve any information we may have already collected for your site.

Our Mozscape index crawls constantly for links and you don't have to have a Moz subscription to view your domain/page authority. A Moz subscription gives you more access to existing data and reporting tools and does not influence how we discover and index links.

Hope this helps!

Hi Peter

The results won't necessarily come from Google or Facebook, they are aggregated from all the search engines we query in a report. To see which listing has the address, click on the report and go through each link to the various services (direct and indirect) to isolate the source. This could be on YP, Yelp, Superpages, etc.

Hope this helps

Hi Emily

Sorry to hear your site is not being crawled. The crawl is successful, however, your site is completely in javascript with no HTML links we can follow and unfortunately, our crawler only understands HTML.

For more insight, please check out this post about our crawler here: https://moz.com/devblog/why-didnt-moz-crawl-my-site/

Hope this helps!

Hi Lehia

Crawl reports are separate from our Mozscape indexes. Also any delays with our index only impact the ability to access new data. With your crawl reports I have a suspicion the URLs with the 404s are ones with trailing slashes e.g. domain.com/ and not domain.com

If not, send us your account info and some examples at help@moz.com and we can take a look!

Hey Brian

Thanks for reaching out. To provide more clarity. Facebook and Google URLs cannot be submitted to Moz Local to verify against. Our verification is a query of the business name and zip code directly to those services and they decide which ones to return as the closest match. If you have duplicate Google and Facebook pages, it is best to make sure those are removed prior to publishing a listing through Moz to avoid being validating against the wrong page. It's much easier when there is only one of each available for Google or Facebook to return. Then you only need to update these pages for any changes or updates to the NAP.

If you can send us details of the listing you are referring to, we can take a look at help@moz.com

If you need the listing to verify against a different Facebook or Google URL, please also include those links in the message as well.

Hope this helps!

Primarily the tool is intended for Brick & Mortar business types as we will distribute the full NAP to our data partners. Service area businesses are supported, however not all of our partners will hide the street address, which is required to be displayed in order to submit through Moz Local. If you are only managing service are businesses, you may want to manage them manually if you want to keep the address private.

Hope this helps!

Hello!

The standard and medium plans will each have a set limit to crawl up to 50,000 pages. The higher plans have adjustable limits, 10,000, 20,000, etc.

Hope this helps

Hey Allison!

We did make an unexpected change due to losing access to Bing's API for their search volume. We found that Grepwords' API has access and for an emergency solution we worked out an arrangement to partner with them to restore access to Google's Search Volume, which we lost direct access to a long time ago. We are seeing some long-trail phrases return no results but are not seeing any issues, Google may not have data for those keywords.

Hope this helps!

Hey Darren!

It appears we have not discovered new links to the site for at least 6 months and the site is no longer in our index. OSE is based on freshness and to stay crawled is to have continuous links being discovered from sites that also have their own fresh links.

You can see no new links have been picked up for the site here: https://moz.com/researchtools/ose/just-discovered?site=shelbywilliams.com&filter=&source=&target=domain&page=1&sort=crawled

Run the same search for potential domains you can build links on and once we have new links queued up, they will appear in 2-3 index updates and we will re-crawl the pages on your site.

Hope this helps!

Hey everyone thanks for the heads up! We've notified our devs to get the links fixed.  

Hey there!

Daily traffic will start appearing after 24 hours. View Search > Traffic from search and change the timeframe to Daily. Once a week has been collected, weekly data will appear in the default view (weekly).

Hope this helps!

Hi Ryan!

Our crawler will flag pages that have at least 90% similarity in the entire source code of the site so not just the body.

The way you want to interpret the report is the contact-us page has 35 duplicates, so "gabe" and "sale" are not dupes of each other in this section but are only each a duplicate of "contact-us". Those URLs might appear with their own duplicates of the same pages further down in the report.

While on the front end the pages do not appear to be similar. The issue is likely with the amount of javascript code on those pages.

Our crawler cannot read javascript so we are likely only able to see the template of the page. Other search tools are probably seeing the same thing as it returns 79% similarity  using this tool: http://www.freebulkseotools.com/similar-page-checker-tool.php

I can't provide much insight from a dev perspective but hope this helps!

Hello!

I apologize for the issues you are experiencing with MozBar in Firefox. Mozilla is not accepting our updates to the tool and may not for a while so we are unable to deploy updates at this time. The Chrome version is the latest one and will be able to provide you with the SERP overlay and more.

Hope this helps!

Hi Juan

We are not seeing any issues with the on-page grader. Can you share a screenshot of the error message?

Hi Keith

We have two on-page graders, one for campaign only URLs and one for any URL at moz.com/researchtools/on-page-grader

You can run a full report for any of your competitors, this will be the only way to obtain a breakdown of the factors, but may not be something you would necessarily focus on as they are only guidelines as you can just see the grades in full SERP reports to rule out keyword optimization as a ranking factor. This is if you are wondering why you see a page ranking higher than others with an F grade. There isn't a need to get a page report as it is likely ranking due to other factors.

Hope this helps!

Hey Keith, just wanted to drop in and let you know we do not automatically re-crawl all links in our index as every index release starts from scratch, so we would need to "re-discover" any links to update. It took us 6 months for all of our metrics from SEomoz.org to move to Moz.com when we made the name switch 2 years ago. Fresh links to the same pages will help re-queue them once you see the link in Just Discovered.

Hope this helps

Hello!

Domain Authority is OUR metric and we have a specific way of crawling to calculate our metrics. Majestic will have their own link discovery methods as well as other backlink tools. You will not find the same amount of data with any single tool so it is best to use all at your disposal to have as much information as you can for your analysis.

Hope this helps!

Hi Torbett

Would you be able to provide an example of an issue we are still reporting?

Hey Torbett!

Keywords in Moz Analytics are case-sensitive, this includes Rank Tracker as well.

Hope this helps!

Hey Sticky! It takes about 24-48 hours for new index information to be submitted to Moz Campaigns anytime a new Mozscape Index is released. By checking your domain directly on OSE (moz.com/researchtools/ose) you will be able to see your data—and more—before campaigns are updated. This may be slightly delayed as we are building monthly data for all campaigns which we run on the 1st of each month. Generally our index updates are rarely released near the beginning of the month which would not interfere with normal campaign updates.

Hope this helps and let me know if you have any questions!

Hey Thomas!

If the re-auth does not work this is likely a token expiration which needs to be revoked from the Google side:

While logged into your Google Analytics account, click on this link and revoke Moz

https://accounts.google.com/issuedauthsubtokens

Then disconnect and re-connect your profile in Moz

Do not use "re-auth" as it will not work when revoking tokens.

Let me know if this helps!

Hi Stephen

If the listing cancelled and is no longer in your dashboard, you will have to go through the purchasing process to resubmit the listing. If you previously submitted the data from a CSV file you can re-upload that.

Here are the steps:

https://moz.com/help/guides/local/listing

Hey Robert!

Just in case the deleted response was not accurate. All you have to remember is when publishing a listing through Moz Local that the location has an existing verified Google Places or Facebook Places listing with a unique local telephone number. As long as a different local phone number exists with the above pages, they will be treated as separate businesses. This is how we can support multi-practitioner locations for Dentists, Physicians, etc.

So Google+Facebook+Local number = 1 Moz Local location

Then for any ongoing updates, you only need to update Google+Facebook as we import Name, Address, and Phone directly from those sources to submit.

Hope this helps!

Hi Roger

.orgs are crawled with most tlds. We might not have data for that specific page but lots of data for just the domain:

https://moz.com/researchtools/ose/links?site=http%3A%2F%2Fwww.pinckneyschools.org&filter=&source=external&target=page&group=0&page=1&sort=page_authority&anchor_id=&anchor_type=&anchor_text=&from_site=

Hi Rahul

Please send us the business name and zipcode of the listing you are looking to purchase at help@moz.com and we can take a look!

Hi Thomas

You do not have to create a new campaign for HTTP/HTTPS changes. Only if the subdomain or rootdomain is different.

Hope this helps

Hi Scott

Here is our post for our plans for mobile rankings:

http://moz.com/community/q/product-news-our-plans-for-mobile-rankings-in-moz-analytics

Hope this helps!

Hello!

Thank you for the request. I will definitely pass this over to our product team to review in case they do not see this.

Fresh links on sites with high authority can queue new links and sites to be recrawled. Our index starts from 0 each update so we would need a reason to recrawl external domain with links. Most sites the have continuous link building are kept updated in our index. There has been new links discovered and are in the queue to be processed which can appear in the next 1-2 updates: https://moz.com/researchtools/ose/just-discovered?site=www.copyblogger.com&filter=&source=&target=domain&page=1&sort=crawled

I also wanted to chime in and mention that it takes about 2-3 index updates for us to process discovered links. Newly created links a month prior to a release generally won't appear in next immediate release. The best way to know when to expect your links to be included in the index is to look in the Just Discovered Links tab and pay close attention to the discovery date. Links discovered in March/April, could potentially show up in a June/July update. Sites with high domain authority always have links that are always being picked up so their fresh links "stack" and their DA remains stable with slight increases or decreases.

Hope this helps!

Hello!

We do not have a hashtag tracker. Overall we don't have a strong focus on Social metrics outside of Followerwonk and we're more about tweets to and from particular users rather than a larger trend analysis. If we see more interest in this, it could be something our product team could add to their roadmap.

Currently I would recommend checking out https://tagboard.com/ for hashtag analysis.

The last time we crawled the site was on January 14th and it does appear many pages were not available until January 16th.

https://web.archive.org/web/20150114022508/http://www.copyblogger.com/

Hi There!

The 404 may have existed when we first discovered the link. The data in OSE is not a live representation as we can cache data for up to 190 days.

Hi  lissola

Great question and I am afraid our current platform does not have that capability. It is something we will consider if we decide to update or change our platform.

Hello!

I can confirm our tools are capturing the rankings as they appear for the locale and search engines setup. For example when searching on Google directly for "auto shops" with location set to Woodbridge, VA, the home page is not found in the top 50 search results.

The issues linked by Kyle are only for delayed collections and we currently have no known issues with our accuracy. You can run manual searches using an incognito window with your location set in Google to try to confirm:

https://www.evernote.com/shard/s269/sh/2d300953-e7c7-4977-851d-f86859a0b07d/856c23223ddebededbf9ba82374e3081

Hope this helps!

Hi John!

I'm afraid there isn't a way to "merge" campaigns together. Your campaigns are each tracking specific sub-folders and different competitors. You could use the New Orleans campaign as the primary since this is tracking all pages for the domain, then choose the top 3 competitors you want to track and add keywords (if there is room) from the other campaigns to track.

Hope this helps

Hi Guys

Moz.com is treated the same way as other sites. It could take 2-3 index updates for our crawls to go through all community profile pages to update metrics. For Jamie, we have never crawled your profile page so where your profile exists on the site might be too deep for us to find. Try to remember that OSE crawls for fresh and diverse links. We aren't big enough yet to crawl all pages on every site so the more links you have to a specific page from other external sites can help.

Hope this helps!