I really like the 10X concept. I think that it is great and everyone should keep it in mind.
I think though for economic reasons, you can't sink resources into being 10X in every facet of your business because the cost of doing that is way too high. If you can pull off 2X or 3X, I think it will have the same impact.
Let's compare Amazon.com to HappyJoeDrillPress.com. Amazon stomps HappyJoe on price and on free shipping. Everybody knows that almost nobody beats Amazon there.
HappyJoe has more content on his website than all of his competitors and even the manufactures combined. His customer ratings are 4.8 stars out of five. He has articles that rate each of the different brands and models of drill presses. He has articles and videos that tell you how to select them, how to use them, how to increase productivity in assembly line work, how to repair them. He sells all of the supplies and repair parts that you will ever need. If you have a problem you can email and get a carefully considered reply from HappyJoe himself. If you buy a drill press from HappyJoe you get a phone number that you can call if you have a problem. If a part on your drill press fails a few months after purchasing you call HappyJoe and he will send a part to you without cost (was manufacturer's fault and not covered by their warranty but HappyJoe takes care of you - that's because he is HappyJoe).
HappyJoe has a carefully optimized website and all of that content that he wrote rules the entire longtail of the drill press niche. Nobody beats him for advice, fix it, how to, or other customer service queries.
So, Amazon is 10X on price and free shipping (they get crap marks for carefully packing your drill press, they ship it in the retail store box) but HappyJoe boxes each one carefully because he wants you to get a good one).
HappyJoe is 10x on content, 10x on offering free expertise by email and by phone, 10x on service, 10x on being a great guy. HappyJoe also pays his workers fair wages and respects his suppliers.
Now how do these companies compete in the SERPs?
HappyJoe owns the longtail. Amazon, WalMart and two manufacturers rank #1 #2 #3 and #4 on the purchase intent SERPs because they are Billion Dollar Companies that Google thinks should rank up there because people would miss 'em if they were gone. HappyJoe fights it out with HarborFreight and DrillPressesRus.com for #5 #6 or #7. HF and DPRus have no content, you can't call them for help so, HappyJoe by default becomes unpaid customer service department for Amazon, WalMart, manufacturers, HF and DPRus, so he stops taking phone calls (just like these other guys) but still has all of that content and gives email replies to anybody and phone consultations from his paying customers).
Google just doesn't recognize the person in this space who is an expert, and a good guy, and the person who is doing all of the customer service work for everybody everywhere on every drill press topic.
HappyJoe does have a few fans who buy from him no matter what. But he would sell 10X as much if Google ranked him in a position that reflected his position as an expert and good guy.
So, when you decide to become a 10X company, you have to decide where you are going to be 10X because you can't be 10X for everything. HappyJoe knows that he can't charge lowest prices and he doesn't have a distribution center in every state. But HappyJoe decided to be 10X in treating people right, and being helpful. He is doing OK today, but that might not be enough tomorrow when the first page of the SERPs is five adwords ads and three big retailers and two manufacturers.... and when he becomes unpaid customer service for five more companies who sell drill presses but don't know a damn thing about 'em.