"The uploader of the video was contacted, but has forgotten the username/password on the account."

that sounds like he is willing to take it down but doesn't know how to? if that is the case i would work with him to get access to that account and delete it. Even if you have to offer to pay him a few bucks via paypal it's worth it if it's ranking well and getting hits - and it must be if it is ranking #2 for your company name that' huge. Get it removed it's costing you business.

It's totally not a problem for SEO.

Just weird from a user perspective when you tell people www.my "hyphen" site.com and type thru traffic.

I personally don't like hyphens for that reason, but i would rather a hyphen and having a much longer available domain name.

What are the two words, keywords or brand name?

Google's take is you're not supposed to do it.Also,

a) make sure the domains are private registration so no one knows who owns the sites

b) put about 2000 words per page on the site, you can get away with a two page site just make sure both pages have tons of unique content

c) link to your site from the web and let Google find the site on it's own, don't submit it to Google's ADD URL tool - some claim that doing so tells Google that this is a new site, if Google finds it on it's own it doesn't make that determination (again can't be proven 100%)

d) this strategy only sometimes works for some reason, don't count on them all ranking.

Minimum of 500 words on a page. If the page is informative and not repetitious you can make it as long as you want you'll never get penalized for adding too much good content. Some wikipedia pages for instance are extremely long.

But the reality is if you're not a site with user generated content

a) who's got that amount of time to dedicate to every single page

b) overly wordy pages on a commerce site kills conversion rates

c) chances are that much content could be broken up into a few pages which all target different keywords better