Hi James! We're having some issues right now with email, but if you send us the details of your campaign here: http://moz.com/help/contact, we'll dive in and get things sorted for you.
Thanks!
Jen
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Hi James! We're having some issues right now with email, but if you send us the details of your campaign here: http://moz.com/help/contact, we'll dive in and get things sorted for you.
Thanks!
Jen
Hi Denis,
I'm curious to know if others are experiencing this as well. I just tried a few different keywords, and all my reports are working ok. I'm wondering though if it's your specific keywords? You might want to send us more details here: http://moz.com/help/contact. So we can look into it in more detail.
Regarding the zero exact volume, remember the numbers in there are coming from Bing.
Jen
Hey Eric,
That is a great suggestion! We're going to be talking this week how about how to improve that experience, and I'll be sure to bring this up.
Also, the help alias, as well as the form mentioned above are both working now.
Jen
Hi Eric,
Thanks for reaching out, our goal has always been to help our customers as quickly and efficiently as possible, while always staying TAGFEE throughout. I can completely understand your frustration here, and interestingly enough we've been talking as a team about how we can ensure that contacting is as easy as possible, and ensure that we're able to still give the best service possible.
Normally emailing us at help@moz.com, or submitting this form: http://moz.com/help/contact, will always do the trick. This weekend however we experienced some server issues which seemed to cause many of our help emails to bounce, and right now we're hearing that many folks are getting a response saying our mailbox is full. We're feverishly working hard to get this resolved, because we do care deeply about the customer experience.
I've assigned your question to our Customer Service Manager, and will ping him about it as well. We'll update this thread when we have more information about the mailbox quota issue. At that point you will be able to send an email with the specific issues you're having.
Thanks for all your patience, and for bringing the issue to our attention! If we don't know about it, we can't fix it.
Have a good day!
Jen
Ok, everything is back up and running. If you have any additional issues, feel free to email us at help@moz.com.
Thanks,
Jen
Hi Aaron,
The servers and everything is humming along again. Let us know if you're still having any issues.
Jen
Hey everyone, just wanted to let you guys know where we're at. Wowrack is now having maintenance for the next 8 hours, and our folks will be monitoring things throughout the night. We're frustrated by all this as well, and will let you all know things have fully stabilized.
Thanks,
Jen
Hi Sabrina! Your best bet is to shoot us an email at help@moz.com with the specific site you're trying to add and perhaps a screenshot so we can see what's happening.
Thanks!
Jen
Hey Mike,
This is definitely an odd one, and I believe it's something specific to your campaigns. You did the right thing by sending in an email with the details. Our team is working through the queue, and we'll get in and check it out. Did you make sure to specify which is the problematic campaign in your email?
Thanks!
Jen
Hi Jason! I'd definitely recommend looking at PageAuthority and DomainAuthority as PA is much higher correlated with rankings with MozRank or MozTrust. And you can get PA from the regular reports download in Open Site Explorer. Let me know if you have any additional questions!
Thanks,
Jen
Hi there! Depending on what happened (perhaps the account was suspended?), the campaigns probably just got archived. In order to fix it, follow these steps:
Go to your Campaigns section: http://pro.moz.com/campaigns
At the top of the page there is a "Archived Campaigns" Tab, give it a click.
From here, you should easily be able to "activate" your campaigns.
Let me know if that helps!
Jen
Hi folks! For people who are wondering what the answer here is, I grabbed this from our FAQ post we recently published: http://moz.com/community/q/trending-bugs-in-moz-analytics
Where did my Campaigns Go?
Whenever your account is suspended, your campaigns are archived. The good news is that reviving archived accounts is really simple.
Go to your Campaigns section: http://pro.moz.com/campaigns
At the top of the page there is a "Archived Campaigns" Tab, give it a click.
From here, you should easily be able to "activate" your campaigns.
Hi James,
Thanks for checking in! We're definitely finding that it's taking closer to a week for the campaigns to pull in all the data. If after a full week, you're still not seeing anything, send us your info here: http://moz.com/help/contact and we can dive into your account and see what's up.
Thanks!
Jen
Hi Alex, a great place to start is to check out our Help Hub: http://moz.com/help/guides/getting-started.
Hi Lara! Yes, we'll definitely have a video bundle for this year's MozCon videos. We've just finished editing the videos and we're now working on getting them all set up and open to purchase. They should be available by the end of the month. I'll be sure to go back and update this post when they're live!
Thanks for asking!
Hey Jesse, let's keep appearance out of the conversation. That shouldn't have anything to do with anything.
Thanks!
I'd like to comment here that while I have no idea if Robert read the entire post or not, I can say that that does happen often on our blog. I can't tell you how often someone comments on the blog and they clearly haven't actually read the post. Drives me batty.
Wow, that's quite the headline! I'm not going to dive into that post itself, but I would like to make the point that people counter what Rand says all the time. It's nothing to get too shocked or worried about, it's quite commonplace. Believe me this post is quite soft on Rand.
Hi Elchanan! You can find that here: http://moz.com/pro.
Thanks!
Good question! Rand will be talking a bit about this during his intro at MozCon I believe.
Hi Omid! I'm so sorry about this. We are in the middle of deploying a new version & have run into some issues. I believe we'll be reverting back asap. I'll update here when it's working again. So sorry for the inconvenience!
Actually, you have asked that our staff respond, and we have. So I see this being answered.
Hi! We just got our discount code for SMX Advanced for 10% off. Use SMXA613seomozto get the discount.
Thanks!
Let me ask! I'll get back to you when I know more.
Ok we've restarted a few services and are seeing request times dropping quite a bit. I'm using this response as a test to see if it takes less time to post.
Thanks everyone for your patience and for caring enough to start & comment on this thread.
Yikes! I'm so, so sorry about this. We've just sent a "red alert" to the engineering team asking for them to dig deeper into the problem. This is definitely unacceptable for things to be running this slowly.
As Keri mentioned, we are working on a better solution long-term which should go up in a couple weeks. But we'll get on this ASAP to get things running better in the interim.
Hi Jeremiah,
To my knowledge, I don't believe we've avoided this answer. We've been pretty upfront letting everyone know that Google revoked our access to their API and have not told us why. We don't believe we'll be getting that data back, so we are actively seeking other sources of data. Right now, we're checking out correlations with Bing to see if their data will work for us.
We appreciate your patience and as soon as we have a good solution, we'll definitely be letting everyone know.
Thanks!
Jen
Hi Kathy,
Raven made a decision to stop showing ranking reports on their own, I don't believe they had to give them up (as far as I know). We currently don't have any plans on changing our services, but we did recently ask folks to help us understand what data is most necessary for them: http://www.seomoz.org/blog/which-data-matters-most-to-marketers-take-the-survey. It'd be great if you could fill that out as well.
Thanks!
Jen
Hi guys! For now we don't have any plans to change our ranking tools because this information is valuable to our customers. Plus it really is public information that is relevant to their business and they should have the right to access that. We are however looking at various alternatives and will be actively engaging with PRO members and the general community for a long-term solution. Be sure to watch the blog for more info!
Thanks,
Jen
Hi Jarno, sorry about the confusion there! We actually have a ticket in the queue to get this fixed, so we're definitely working on it! I've asked an engineer to let me know which one is correct, and will update this thread when I hear back. I have been assured though that we are capturing all of the MozPoints, so not to worry! Most likely it's a caching issue where one is pulling up-to-date numbers, and the other is pulling a slightly cached number. I'll add more info when I have it.
Thanks!
Jen
Hi!
Those are great suggestions, we really do try to keep everyone as informed as possible. We have an issues/error box in the PRO tools area that we update if that particular tool is down or has issues. Sadly we don't have anything like that in the Q&A area but I think that's a great idea. We have a number of small issues such as the Mozpoints one going on with Q&A and we are continually working to fix these. With a "built from scratch" app such as Q&A it has a lot of nuances that seem to come up, and when we find them, we fix them.
I apologize for not making it clear that there was an issue with Mozpoint numbers being off, as it wasn't a problem with a specific tool and didn't stop folks from getting work done we didn't prioritize the messaging. I know it's a big deal to many people though so we'll work on a better way to message that in the future.
Thanks!
Hi everyone,
We've just updated the Known Issues page and I wanted to reiterate what Nick said over there:
Hey everyone! Some good news from our engineers.
Thanks for the patience everyone.- Nick
Yes, we are! I don't have a definitive date, but those two are at the top of our list most definitely.
Thanks!
Hey guys! Thanks for jumping in here. You definitely bring up a good question and the answer is unfortunately that right now you can't change that. We do have a number of issues in the queue to be fixed, and I'll check to see if that's in there as well.
Sorry I don't have a better answer right now!
Jen
Hi Aditya,
I actually went in and did a quick crawl of your site and it only found these 5 pages:
http://www.practo.com/
http://www.practo.com/
https://www.practo.com/health/signup
https://www.practo.com/health/search?searchfor=doctor
https://www.practo.com/health/search
Obviously we've gotten past those 5 pages if we've found 23, but the way the site is set up may be taking us longer than normal. I'd say give it one more week, then perhaps you may want to also look at other crawling tools to see if they're able to get to your pages. If it's a consensus that they're having a hard time, you may want to add some paths from the home page to get into deeper content.
Hope this helps!
Jen
We actually take quite a few precautions so that we're not actually searching from Seattle.
Hi Rachel!
Would you mind emailing us at help[at]seomoz.org with the specific keywords and campaigns that you're having trouble with? This way we can dig into your specific issue easier.
Thanks!
Jen
Hi! I would definitely link to Google+ from your website. It just has so many benefits for SEO, that having that connection won't hurt. It doesn't need to be super prominent if the majority of your community is on FB and Twitter. But I don't think it will hurt anything by having it there. Plus, you may find that you actually do have a community on G+.
I also agree with bjgomer13 that everyone you ask will probably say something different.
Hi! This is a really great question. I would highly recommend checking out one of our weekly webinars: http://www.seomoz.org/dp/wednesday-webinar with the Help team. Each week they cover a different topic and show you how to best use our tools. You'll get a chance to ask specific questions and get in-depth information.
Also, we have an extensive Help Hub that has lots of information on how to use the tools, why you should use them, etc. I'd check that out as well: http://www.seomoz.org/help.
I hope this helps get you started down the right path.
Thanks again for asking!
Jen
Hi! You're right, we've been having major issues with Rank Tracker. We have also had a message at the top for about 6 months that we are planning on upgrading it and taking away the current Rank Tracker. We hope to have more info on it later today.
If this were a case where someone had used SEOmoz in a case study, I would probably send a tweet something like "So Cool! Thanks @bigcompany for using us in this great case study: http://casestudy.com - Check it out!". But this is the "Moz voice" so obviously you should use your brand's voice. Alternatively if their tweet is short, you could RT and add your own message at the beginning, like "Wow, Thank you! RT @bigcompany This is a case study on xyz, bla bla bla http://url.com".
Hope this helps!
We'll announce the videos in a blog post and you'll get an email about them next week.
Thanks!
I don't believe we're doing that this year unfortunately, but I can ask around to be sure!