Welcome to the Q&A Forum

@sivakonireddy_y
Hi there!
I appreciate that this can be a challenging conversation to have with your client.
Anything below 30% is considered a low Spam Score. If you're working on improving Spam Score on your client's site then it is worth explaining that Spam Score reflects features on your site that may correlate with spammy sites. So you will need to investigate what is triggering these Spam Score flags on your client's site and figure out whether there is any room for improvement. The end goal isn't to reduce spam score to 0, but to identify areas for improvement It may be worth exploring your client's competitor's Spam Score to set expectations.
I hope this helps give you some ideas on how to progress! Do let me know how you get on

Hi there!

We're currently having issues with our Keyword Explorer not returning data, so sorry for the trouble!

We'll keep our health page updated with the latest news: https://moz.com/help/status/maintenance-and-outages

Cheers!
Jo

Hi there,

Jo from the Moz Help Team here.

Our Search Visibility score represents the overall ranking performance for your tracked keywords. This isn't based on GA data, but rather ranking data we have collected based on the keywords and competitors you added to your Campaign.

Search Visibility is calculated by:

• Taking all of your keywords and the associated URL’s position and applying a CTR (click-through rate) for each position.

• The CTRs are then summed

• This number is then divided by the total number of keywords.

You may be interested to know that we have a lot of great guides and videos on our Help Hub, including this one on Search Visibility.

I hope this helps!

Jo

Hi there!

Jo here, from the Moz Support team.

Updated for 2021 Spam Score --

It's worth noting that a score of 1%-30% is considered a Low Spam Score, a score of 31%-60% is considered a Medium Spam Score, a score of 61%-100% is considered a High Spam Score.

Moz's Spam Score is the percentage of sites with similar features we've found to be penalized or banned by Google (it's not based on the spam score of the sites linking to you). To improve this score I would recommend reading our guide which explains the 27 factors used to make up this score. You can then look at your site and investigate areas you would like to improve on your site:
https://moz.com/help/link-explorer/link-building/spam-score

Disavowing or removing links is not a method for improving your Moz Spam Score. We don't have a way to identify links you've disavowed. Google doesn't make this information available through their Search Console API. Spam Score is percentage of sites with similar features we've found to be penalized or banned by Google.

Cheers,

Jo

Hi there!

Jo here from the Moz support team.

First off you can edit your information in your profile to remove any information you don't wish to have in your profile.

For more extensive removal and queries about billing information please reach out to help@moz.com.

Please note this is a public forum, I would advise against sharing any sensitive information through our Q&A.

I hope this helps, if there is anything else I can help you with please do let me know

Cheers!
Jo

@ankitakale
Hi there!
It may help to note that anything under 30% is considered a low Spam Score. If you're looking to reduce your own site's spam score then you will need to look at the features on your site that correspond to the relevant Spam Score flag. Please take a look at your guide on how to investigate and reduce Spam Score

I hope this helps!

Hello!

Jo here from the Moz help team. While you can't delete the whole question, I would recommend editing the post and removing the mention of your site. You can edit your post on the bottom left here https://www.screencast.com/t/Y92D3XQp

​If there is anything else I can help you with please do let me know.

Cheers!
Jo

@appslure

Hi there!
Please note that Spam Score updates quarterly, so any changes you've made to the features on your site that correspond to Spam Score flags won't update immediately.

Please take a look at your guide on how to investigate Spam Score

I hope this helps!
Jo

Hello! Thanks for writing in!

There could be a couple of reasons, the first being that sadly our September index update broke

I'd like to direct you towards Rand's Q&A post which discusses the latest regarding the Oct index update and our plans for the future :). The next update is scheduled for this week and you can always check our update schedule at any time, as well.

If you're still not seeing your site in the index after the Oct index is released then it's likely that we've not been able to locate your pages through the links we follow to gather data for the index. We're not able to add sites by request.

To give your site the best chance of being crawled and indexed it's worth double checking your site doesn't block web crawlers  (i.e., with "noindex" or Robots.txt). You'll also want to work on building links from sites with high Mozrank.

I hope this helps!

@harshvaghani123
Hi there!
First off, we do not recommend disavowing backlinks unless you have a Google penalty. Disavowing is unlikely to improve your Spam Score and, as you've experienced, can affect your site's authority and have wider implications.

Before disavowing please review Google documentation, if you see adverse affects you may want to consider removing the disavow.
If you're working on improving Spam Score on your client's site then it is worth explaining that Spam Score reflects features on your site that may correlate with spammy sites. So you will need to investigate what is triggering these Spam Score flags on your client's site and figure out whether there is any room for improvement. The end goal isn't to reduce spam score to 0, but to identify areas for improvement It may be worth exploring your client's competitor's Spam Score to set expectations.
I hope this helps give you some ideas on how to progress! Do let me know how you get on

Hello there!

Jo here from the Moz help team.

The Moz Pro tool is available on monthly rolling billing, which means that it will automatically renew every month. There is no minimum term so you can cancel future billing at any time.

You can stop renewal through your subscription settings here https://moz.com/subscriptions

This will stop future payments and you'll have access to your data for the rest of the period your paid for.

You're welcome to reach out to us at help@moz.com for more help with your subscription.

If there is anything else I can help you with please do let me know

Cheers!
Jo

Hi!

It looks like you’re referring to the ‘Universal Results’ panel which shows up on the right hand side of the Keyword Rankings tab here.

As you may be aware, this panel shows you if your site is ranking for that keyword in the universal results.

Universal results are displayed in SERPs in the form of a pack of images, local results or video results, which is determined by the search engine, in this case Google.

So when I search for 'Rank Fishkin' I see this pack of images in the results, here.

Ok, back to Moz Analytics, and how you can explore your universal results further

In my campaign, screengrabbed here, you’ll see that for the keywords I’m tracking in this report 6 have image results and 1 of those results is for my site! There are no local and no video results in this particular report.

You can dig deeper into your universal results by scrolling down to your report and hovering over the camera (for images), places marker (for local), or film camera (for videos).

This will show you more information about the results and how your site is performing, this is what is looks like when you hover over the icon.

There’s some additional help on the keyword ranking guide (click on ‘More Help’ on the top right) here:

https://moz.com/help/guides/search-overview/keyword-rankings

I know that you’ve asked specifically about how you can work on your video performance so I’ve also dug up some additional reading.

This article gives you 6 tips for optimizing videos with universal results in mind:

http://searchengineland.com/2-types-rich-media-seo-plan-cant-ignore-1-big-reason-202536

And here’s another article that goes through Google Universal Results:

http://searchengineland.com/google-20-google-universal-search-11232

I hope this helps to clarify!

If you have any other queries specifically related to your account it’s best to get in touch via our help page to preserve the privacy of your account details https://moz.com/help/contact

Hi there Adrian,

Thanks for the question, Jo here from the Moz help team.

I've counted the characters in your url and I count 86, which would cause this to be flagged in our tool.

However I would point out that URL length and format for SEO is a bit of a balancing act. When considering URLs for SEO you want to make sure that the URL is simple enough to remember and understand for human visitors and that it accurately describes what is on the page.

If your URLs do this job, but are a bit longer than 75 characters, then I wouldn't be too concerned.

You do want to keep your eye out for URLs that are not within this basic structure:
http://www.example.com/category-keyword/subcategory-keyword/primary-keyword.html,
contain long and confusing codes, and are taking a hit in the rankings.

As I'm sure you're already aware, changing URLs is quite painful, as you need to make sure the old URLs are redirected and this adds more moving parts to your site that could cause problems down the line. So, if you're happy with the job your URLs are doing currently, but the tool flags these as too long, I would definitely consider holding off on making changes. It may be that you use this information to make amendments to future URLs, or rethink your site structure as part of a bigger project.

In the meantime you can "Ignore" those issue either by page or by Issue Type through the Moz Pro Site Crawl interface so they don't crop up every week. You can read more about this on our Help Hub.

Here are some resources on URL formatting and how to best structure them for SEO:

https://moz.com/community/q/what-should-be-the-length-of-page-url-from-seo-perspective
https://moz.com/learn/seo/url
https://moz.com/blog/15-seo-best-practices-for-structuring-urls

I'm here to help if you have any other queries.
Cheers!

Hi!

Jo here from the Moz Support team.

Thanks for the feedback! i've submitted this to our product team for you.

You're more than welcome to reach out to Moz support at help@moz.com with any other comments of feedback :]

Cheers!
Jo

HI there!
Pages can be flagged as duplicate if there isn't enough unique content on each page to distinguish them from each other.
The Moz tools have a 90% threshold for duplicate content, which means that any pages with code that is at least 90% the same will be flagged as duplicates of one another.

There is a great Whiteboard Friday video which explains duplicate content, in addition to how unique pages can get flagged.

To solve this you may want to add more unique and valuable content to each page.

At time of writing, you won't get a penalty for duplicate content, however anything you can do to help search engines understand what you content is about, and at the same time creating value for your visitors, will support a strong content marketing and SEO strategy.

I hope this helps!

Jo

Hi there,

Jo from the Help Team here.

Moz's Spam Score is the percentage of sites with similar features we've found to be penalized or banned by Google. To improve this score I would recommend reading our guide which explains the 27 factors used to make up this score. You can then look at your site and investigate areas you would like to improve on your site:

https://moz.com/help/link-explorer/link-building/spam-score

Best of luck!

Jo

@dodo123
Hi there!
If you're wanting to change your domain name then you would be exploring a site migration. This can be quite a big job, depending on the type, and size of your site.
For this to be successful you'd be wanting to ensure that crawlers and human visitors can easily and smoothly access the new site, even if they clicking links pointing to your old site. So you'll want to explore correctly implementing a 301 redirect, among other things.
There are lots of articles on this topic on the Moz Blog
https://moz.com/blog/executing-a-domain-migration
https://moz.com/blog/make-or-break-your-site-migration

To answer your question directly, there isn't a way to transfer DA, however if you follow proper domain migration procedures you'll be well placed to serve previous and new visitors with minimal disruption. Then you can work on building up the authority of your new site.
I hope this helps!
Jo

@Tourizee Hi there, it's always tricky to out compete high authority domains like Yelp. But there are some basic rules you can follow to improve your chances, like listing your store locations and making sure your Google business Profile ( GBP) links to your landing page targeting that city.

Amanda Jordan has some great videos on optimizing local landing pages
https://moz.com/blog/create-local-landing-pages-whiteboard-friday
https://www.youtube.com/watch?v=ibdAegmk57Q

I think the most important thing here is for you to give yourself a crash course in Local SEO. This is a good place to start: https://moz.com/learn/local

I hope this helps!

Hi there!

I can see that you've submitted a ticket to support so I've replied to your directly there.

For any other subscription or account queries I would recommend reaching back out to help@moz.com or checking out our Help Hub account guide here.

Cheers!
Jo

Hi there!

Jo from the Moz Support team here.

Moz Local doesn't currently support Spanish businesses, sorry!

You can check out the countries we support here https://moz.com/help/guides/local

Best of luck with your endeavours!

Jo

Hi there!

If you’re not able to attend a scheduled personalized demo it helps us a great deal if you can contact your specialist in advance to arrange a new time slot.

Otherwise we have a lovely Mozzer hanging on the line with no one to talk to

I can see that your demo master reached out to you with a link to reschedule, so you should be able to find this in your inbox or by logging into the app to pick up that message. If you don’t see this, just shoot us an email at help@moz.com and we’ll get it sorted for you.

I hope this helps!

Cheers!

Jo

Hi Jeannie,

Thanks for reaching out, and thanks for the love!

I'm sorry to say I don't have any information on why this change was made.

As you probably know, in general this redirect behaviour on our site is in place to avoid duplicate URLs. You can read more about this here https://moz.com/community/q/301-redirect-adding-trailing-slash-to-url.

In terms of the link from your site, as we have a 301 the traffic and equity are being passed to the final location.

It may not be worth your time updating all your existing links, I would suggest focusing on new links moving forward :]

I hope this helps, please do let me know if you would like more clarification or have any other queries.

Hi there!

Jo here from the MOZ help team, just jumping in to say that Moz Pro has a 90% tolerance for duplicate content, which means it will flag any content that has 90% of the same code between pages. This includes all the source code on the page and not just the viewable text.

You can run your own tests using this tool: http://smallseotools.com/similar-page-checker. In the case of http://www.rushimprint.com/custom-planners-diaries.html?resultsperpg=viewall and http://www.rushimprint.com/custom-bluetooth-speakers.html?from=topnav3, these pages are 97% similar, which is why they're being flagged.

I would recommend reading through these Q&A threads with similar queries regarding duplicate content on ecommerce sites:

https://moz.com/community/q/how-bad-is-duplicate-content-for-ecommerce-sites

https://moz.com/community/q/ecommerce-duplicate-content-on-product-pages-eg-delivery-info-contact-details-etc

There are more in-depth explanations of common answers to duplicate content on this page, if you're curious: https://moz.com/learn/seo/duplicate-content

I hope this helps explain, ​if there is anything else I can help you with please do let me know.

Cheers!
Jo

Hello!

Thanks for reaching out and for your interest in using Moz Local in Spain! As you may know, Moz Local only supports US and UK business locations.

Every new market presents challenges that we have to work through. The other barrier to entering new markets is being confident that we can work with the right partners to deliver value.

If and when we expand our presence, we will make announcements on our blog here:

https://moz.com/blog/category/local-seo

Feel free to follow our blog for any updates! Hope this helps and please let me know if there's anything else I can help with.

Cheers!

Jo

Hi folks!

Jo from the Moz help team here, you can now choose to mark issues as Fixed!

When you mark issues as "Fixed" we'll check back when your campaign next updates (or you force a recrawl) to see if it persists.

https://screencast.com/t/sqyiphpjEcr

:]

@mariyamrocks Hi there! If you're investigating improving your own site's Spam Score then I would recommend taking some time to explore which of the 27 flags you are triggering. We have a great guide on our Help Hub outlining what you can do to reduce your Spam Score.

It’s important to remember that Spam Score is not a measurement of the spamminess of links pointing to your site. It is not dependent on your backlink profile but instead represents the percentage of sites with similar features to the site you’re researching which we've found to be penalized or banned by Google.

The best way to improve your Spam Score is to dive into the 27 flags that make up Spam Score and assess your site to identify where you can make improvements.
Best of luck!
Jo

Hi there!

Jo from the Moz Support Team here.

I would agree with both Martin and Alick on the broader implications.

In terms for DA and PA specifically I'm afraid we don't currently support gTLDs in our index, which would be why you're seeing PA and DA of 1.

Here are the TLDs currently supported.

Unfortunately, I don't know of a good workaround for this right now, but it is something we're working on.

I'll pass your query along to my team so they are aware.

Sorry I don't have better news on this one.

Jo

Hi there!

Jo from the Moz support team here :]

I wonder if you could let me know a bit more about which bit of the tool you're looking at?

If you have account specific query that you don't wish to share publicly you're welcome to reach out to us at help@moz.com.

Cheers!
Jo

Hi Rezwan,

Thanks for contacting us and sorry for any confusion or frustration caused!

The good news is I have stopped the billing attempts on your account and your Moz Pro subscription is no longer active and you've not been charged.

The pending state you were in is a result of a failed card payment, and in this case the replies below are correct, and it requires the help team to intercept and stop the renewal.

I hope this sorts everything out for you! If you have any other queries regarding your account please write in to us help@moz.com.

Jo

Hi there! @alisajoycee
Looking in Link Explorer I can see that your Spam Score is 5%, anything under 30% is considered low, and the end goal isn't to get to 0, but rather to identify areas of your site that can be improved
Please take a look at our guide on investigating spam score.
It’s important to remember that Spam Score is NOT a measurement of the spamminess of links pointing to your site. It is NOT dependent on your backlink profile but instead represents the percentage of sites with similar features to the site you’re researching which we've found to be penalized or banned by Google.

I hope this helps!

Hi there Jo from the help team here!

I can see that Dave replied to your previous query indicating that we strive to complete the index early, and so in this case we have!

You can find out more about the latest update here https://moz.com/products/api/updates

Best wishes,

Jo

Ps: I accidentally replied whilst I was accessing your account, I've now deleted the accidental reply.

Hi Lance,

Thanks for writing in!

Unfortunately, we do not offer a Flash Test tool here at Moz.

The tool you mentioned from the SEO ToolKit does seem to be very efficient however (http://seositecheckup.com/tools/flash-test) and I will definitely pass this on to the rest of the team as a suggestion for something that could be implemented in the future.

Cheers!

Jo

Hello there!

Thanks for getting in touch.

I have checked that campaign and it looks like it was created on the 16th Dec 2015 and we have run 2 crawls for that campaign since it was set up.

If you still have concerns about your account please do write in to support help@moz.com so we can keep your account details private.

Cheers!

Jo

@younus_5111

Hi there,
While it can be hard to know for sure if this was due to a temporary outage at the time you were generating that list I can offer some support to help you resolve this and additional resources.
Typically if you see the error 'getting keyword list failed' when uploading a list of keywords using the CSV import functionality this is often caused by characters such as á or à, or other accented characters. Please check through your keyword list and remove these characters.
If you're still having trouble please read through our guide here https://moz.com/help/keyword-explorer/keyword-lists/overview
and you can always create a ticket with our help team for additional support, please let them know the process you're following and any screenshots you have that might help them with diagnostics https://moz.com/help/contact

Best of luck!
Jo

Hi there @annegretwidmer

Thanks for asking this!
Changing and redirecting URLs will most likely affect your rankings and traffic. For this reason I wouldn't consider this a small optimization change. If the pages in question are revenue driving it may not be worth the change if it's just to reduce the URL length. I would only consider making changes if you identify major URL structure issues, and even then it could be worth addressing as part of a larger project, depending on the size and purpose of your site. Here are some resources:
https://moz.com/community/q/what-should-be-the-length-of-page-url-from-seo-perspective
https://moz.com/learn/seo/url
https://moz.com/blog/15-seo-best-practices-for-structuring-urls

If you're wanting to track the impact of changing and redirection URLs and the impact on your site's rankings you can follow this process in Moz Pro:

• Enter your original url into Keyword Explorer Keywords by Site
• Click 'see all Ranking Keywords'
• Select the ranking keywords checkbox and click add to > campaign
• You can then track and changes in you rankings over time and identify the impact of any changes
  Here is a video on tracking Rankings Performance by URL in Moz Pro

In the meantime you can "Ignore" those issue either by page or by Issue Type through the Moz Pro Site Crawl interface so they don't crop up every week. You can read more here on ignoring issues in Moz Pro.

I hope this helps!

Hi Gemma,

I would agree with these answers from Thomas and Ria, and I would add that the Domain Authority calculation is based on dozens of factors includes link counts, MozRank and MozTrust scores etc, it's not just a tally of the authority of all your pages.

https://moz.com/learn/seo/domain-authority

I usually use high PA to help guide me towards pages that I want to action fixes on, for example missing title tags or any other errors highlighted through the site crawl. However I would be careful inverting this to cull pages with PA 1 without further assessing their value.

I hope this helps!

Jo

Hey there!

Thanks of reaching out, Jo from the Moz help team here.

This is most likely a Squarespace issue as they automatically block our bots from the robots.txt and if rogerbot can't get to the robots.txt then the crawling stops. Please pop an email over to help@moz.com and we can check this is definitely the cause and get a workaround in place for you.

Cheers!
Jo

Hello!

There can indeed be fluctuations in the rankings, as Alvaro has indicated, and I agree that setting up a campaign to track your progress if a top idea.

There can be a few reasons why the rankings might look different when you do a manual search, but it sounds like you have combatted the main one by running manual searches when signed out of your Google account and in an incognito browser to avoid any personalised results skewing the rankings.

However it's worth noting that even if you're logged out of your Google/search engine account other elements, such as geography and search history can also influence ranking positions. So, there can be a lot of variation in what different people, searching from different computers/locations, might see in the rankings.

The tool runs searches from a variety of IP addresses and IP blocks using non-personalized, search history/location-agnostic requests. In our experience these have provided the most accurate results, showing what the "most" users see, though we know there's still quite a bit of room for fluctuation!

If you're still stuck, please do pop us a message at support with the keyword and URL so we can take a closer look, help@moz.com.

Cheers!

Jo

Hi there!

Jo here from Moz support here. As Donald has suggested you can use OSE for this research.

If you have a Moz Pro subscription you can also check "linking domain", like this for example

https://moz.com/researchtools/ose/domains?site=moz.com&target=page&sort=domain_authority&page=1

We've got a guide here https://moz.com/help/guides/research-tools/open-site-explorer/linking-domains

I hope this helps, please do let me know if you would like more clarification or have any other queries.

Cheers!
Jo

Jo from the Moz help team here, I'm updating this thread with the new process to cancel:

• click on your profile icon on the top right-hand corner
• from the drop-down menu click on Account & Billing
• click "Cancel Moz Pro" https://screencast.com/t/KYRHgvCLd
• confirm cancellation on the next page

You can read more about how to cancel your account on our Help Hub  :]

Hey there!

Thanks for reaching out!

This isn't something we're working on right now. I have heard that Google hasn’t fully rolled this out and is still in the process of gradually testing the mobile-first algorithm.

For now we'll be keeping an eye on how things progress.

We'll be sure to publicize any updates on our blog in future.

Best wishes,

Jo

Hi there!

Jo from the Moz help team here.

While it can't be hard to say for certain why your PA decreased I can offer some guidance for how you can research what has happened here.

Domain Authority is our best prediction about how content would perform in search engine rankings on one site vs. another. Page Authority answers the same question for an individual page. Both are amalgamations of all the link metrics we have combined into a single, predictive score.

Your score can decrease if there was a reduction on the number of equity passing back links to those pages, have you lost any links or disavowed any links recently?

It's important to note that both Domain Authority and Page Authority are on a 100-point, logarithmic scale. So you authority could decrease as our index grows and we locate more equity passing links to other sites - even if you gain more backlinks.

We recommend keeping track of how many linking domains you have in the discovered and lost section  of Link Explorer or the Links section of your campaign, as this will be a quick way to confirm possible reasons for an increase or decrease in the score.

To get the most out of the authority scores we recommend comparing with competitors’. By measuring the distance between these scores, and tracking the change over time, you'll be able to identify if you're improving relative to the sites that really matter — your direct SEO competitors. We also recommend keeping track of how many linking root domains you have from index update to index update, as this will be a quick way to confirm possible reasons for an increase or decrease in the score.

I hope this helps, please do let me know if you would like more clarification or have any other queries.

Jo

Hi there,

I've tried to access your robots.txt file and I'm getting a 502 error.

https://www.screencast.com/t/QP3b08E86qP

You can use this third party tool to see this response http://httpstatus.io/

If we can't crawl your robots.txt file we can't crawl your site.

I would recommend reaching out to your website administrator or host to find out how you can solve this error.

If you're still stuck please reach out to the help team help@moz.com.

Thanks!

Jo

Hey there!

Jo from the Moz support team here, sorry for the trouble you've had!

I think it may help to see your list and then we can give it a go at our end.

Would it be ok to email the list csv or excel file to help@moz.com for us to investigate?

Cheers!

Jo

Hi there,

Thanks for reaching out!

It looks like we encountered a 520 error when we tried to crawl your site, if you check the Site Crawl tab in your Moz Pro Campaign you'll see that we were not able to access your robots.txt at the time of the crawl.

I'm going to kick off a recrawl at my end to see if this was an intermittent error and we can go from there.

Thanks for bearing with me!

Jo

HI there,

Jo here from the Moz Help team. All queries of this nature should be directed to help@moz.com. I can see you've already sent us a request there so I'll reply to you directly.

Cheers!
Jo

Hi Jesper,

Jo here from the Moz support team.

As WebBoost has noted our crawler isn't compatible with SNI, but the good news is that our team has been working hard on a new crawler which is in Beta right now and can handle SNI. If you're interested in being a part of the beta testing, the link to the signup page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Once you fill out that form, you will automatically be added into the Beta during the next round.

We will be rolling the new crawler out to all of our users once it's out of it's Beta phase, but I don't have an exact timeframe of when that will be at this time as it's still being worked on.

You're welcome to reach out to us at help@moz.com if you get stuck :]

Cheers!
Jo

Hi there,

Jo again from the Moz help team.

I'm afraid we're still getting a 520 error when we try to access your robots.txt.

In oder to investigate this further I wonder if you could please ask your website administrator or host for a copy of your server logs so we can see how your server is responding to rogerbot.

Please send your server logs to help@moz.com.

Cheers!
Jo

Hi Jason,

Jo from the help team here.

I would recommend starting by reading this article which goes through how to investigate why your optimized page or site might not be ranking:

https://moz.com/blog/optimized-my-site-but-still-not-ranking-next-level

It starts with going through how to figure out if your site in indexed at all through Google Search Console.

Best of luck!

Jo

Hiya!

Jo from the support team here.

It could definitely be better! I've let our team know about your feedback :]

Cheers!